Sentences with phrase «as guest complaints»

Not exact matches

The company's frat - like work environment was in evidence both during a 2014 outing in South Korea when Kalanick and other executives went to a karaoke bar that allowed male guests to select paid «hostesses» by number — leading to an HR complaint by one one female manager in the group — as well as at a Las Vegas retreat in 2015 where one male employee groped a fellow employee and another brought a prostitute to his room.

The idea is to troubleshoot guests» complaints as they arise, not scaring employees into not making mistakes in the first place.

Essential Functions: • Coordinate details of winery events such as winemaker dinners, private dinners, corporate events, and employee appreciation events • Market and sell winery weddings • Manage correspondence with wedding clients and other event attendees • Calculate budgets and execute other financial documents • Schedule vendors, musicians, caterers and other talent for winery events • Coordinate and monitor event timelines and work orders • Develop marketing plans to maximize exposure for the winery events and weddings • Act as a host to guests arriving to the vineyard directing them to a tasting bar or table • Collect payments and record data pertaining to income and expenses • Work with management in order to handle complaints and dissatisfied customers • Assist office with administrative tasks: phone calls, emails, etc. • Ensure the facility is properly maintained and organize clean - up and repairs • Hire and supervise part time event staff • Act as a concierge for guests, providing recommendations on hotels, restaurants, wineries, breweries, and other activities in the area • Other assignments as needed

The same goes for guests» problems at the time of their stay, as many of the online criticism is about the inefficiency of the resort's staff to deal with guests complaints or requests.

Please contact them to find out the latest rate) Contact Number (s): [phone] Email Address: [email protected] Website / Other Resources: Official Website Guest Reviews: contrary to the complaint of most travelers in Puerto Galera, I find Felina Guesthouse as private, clean, accessible.

The first complaint you're going to get from your guests is about the configuration of the sticks — as is the case with the GamePad itself, both sticks are on the upper face of the controller.

Act as Manager on Duty while working, resolving guest complaints to ensure an outstanding experience for each guest

Delivered superior customer service by resolving guest complaints and issues and acting as Concierge

Hotel Front Desk Clerks complete a variety of hotel management tasks, such as handling bookings, managing correspondence, accommodating guests, billing, taking payments, and solving complaints.

Resolves maintenance problems by acting on guest complaints, staff work tickets and conferring with management and department heads as need, quickly and effectively.

Housekeeping Supervisor 2013 — Present AQUA HOTELS — Bellows Falls, VT • Inspect level of cleanliness and report issues to the management • Assist in scheduling of staffs according to projected staffing requirements • Respond to guests» requests and complaints • Report needed repairs to the maintenance staff • Oversee housekeeping staff to maintain cleanliness of individual rooms and other areas • Coordinate supplies of linen etc. to maintain sufficiency • Report lost and found articles • Maintain linen carts and supplies as necessary

Respond to guest special requests, needs and complaints and update the same to the manager as appropriate

Trained event staff employees on customer service protocols and handling pricing complaints as well as limited accessibility for handicapped guests, resulting in an increased level of employee productivity

Prepare reports on property incidents such as guest accidents, personal property damage, theft, and guest complaints

Responsibilities: Acknowledge and greet all the guests and seat them to their designating table, escort them to said table, communicate any delays, offer drinks and keep them entertained while they wait to be seated, present the menus, create a suitable atmosphere for a luxurious and elegant dinner experience, take and manage the reservations, prepare the seating arrangements per day, week or month according to reservations made and to the patrons» requests, walk periodically through the dining room to make sure all the guests are enjoying themselves and that everything is up to par as per the restaurant's criteria, address complaints or specific and personal requests from patrons, escalate the major complaints to the manager of the restaurant or the hotel itself.

Resolve any issues / complaints that have been detailed on the incoming guest reviews and take appropriate action as needed.

Guest Service Agent Hilton Hotel — Randolph, VT 2017 — Present • Welcome guests as they check in and out and perform necessary services • Assure front desk is manned and maintained at all times • Review arrivals and departures • Liaison with housekeeping for on checkouts, sleep outs and vacancies • Provide information to guests about hotel services and offers • Respond and take action on guest complaints and problems • Receive and acknowledge reservations and cancellaGuest Service Agent Hilton Hotel — Randolph, VT 2017 — Present • Welcome guests as they check in and out and perform necessary services • Assure front desk is manned and maintained at all times • Review arrivals and departures • Liaison with housekeeping for on checkouts, sleep outs and vacancies • Provide information to guests about hotel services and offers • Respond and take action on guest complaints and problems • Receive and acknowledge reservations and cancellaguest complaints and problems • Receive and acknowledge reservations and cancellations

To use my experience and skills as a hotel night auditor in handling any complaints the guests may have in the night

• A friendly individual who has a track record of providing highest quality of customer service • Demonstrated ability to deal effectively with guests» complaints and anger quickly and successfully • Able to check guests in and out professionally and in a gracious manner • Adept at posting guest charges and bills • Well versed in handling mail and messages as per procedures • Skilled in answering switchboard in keeping with standards of good telephone manners

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.

DESTINATION HOTELS AND RESORTS, Saint Albans, VT (12/2012 to Present) Guest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company polGuest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company polguest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policies

• Greeted guests as they arrived and responded to their queries • Provided guests with information regarding bookings and availabilities • Took queries for booking rooms and conference halls and provided per day / night costs • Provided guests with information of hotel's facilities and policies • Ascertained that lobbies and front desks are kept clean by coordinating efforts with housekeeping • Escorted guests to their rooms and recreational areas • Took and services guests complaints and forwarded escalated ones to managers

Essential Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).

The Westin — St. Louis, MO 2011 — Present Valet Parking Attendant • Greet guests and employees professionally and graciously • Open and close vehicle doors for guests arriving or departing the premise • Anticipate guest needs and demonstrate a genuine desire to meet and exceed them • Respond to all guest and visitor inquiries and resolve complaints accordingly • Record visitor name and inquire as to the nature of visit • Inspect the outer body of every vehicle and note any dent on the ticket

• Work with customers / guests and staff members to resolve issues such as complaints regarding food quality and taste.

Handle any complaints and service recovery as needed with the supervision of Front Desk Manager * Check in / out guests as they arrive and leave the property / room changes * Inform guests on daily...

Major Tasks Performed • Greet guests as they come in and serve water and bread • Present menus and delegate hostess to take orders • Remove used dishes and cutlery between course and replace with clean tableware for the next course • Clear tables and put tableware in proper section to be washed • Clean table tops, chairs and booths • Reset tables and arrange tabletop appropriately • Respond to guest requests and complaints • Wash dishes in the absence of dishwasher • Prepare and serve soups and salads

● Greeting guests as they arrive and providing information about spa and massage services and rates ● Scheduling appointments and maintaining calendars ● Suggesting what type of service suits individual clients ● Performing bookkeeping activities and maintaining accounting procedures ● Handling customer complaints and providing resolutions

Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.

Addressed guest inquiries and resolved complaints, referring to managers as necessary.

Monitored «live» guest complaint calls via recorded phone system and coached employees as appropriate regarding customer service skills, general complaint handling, company policies, etc..

Consistent monitoring and patrolling of property, ensuring the safety and well being of all guest, employees and visitors to property, responding to various situations such as medical, complaints etc. daily recording of property duties and activities, monitoring of surveillance system.

Record guest comments or complaints, referring customers to managers as necessary.