We ask about each customer — where are you at with this one, or that one?
Back your answers up with evidence; for example, if
they ask about customer service skills, then give an example of a time you have shown outstanding customer service.
In addition to asking about the rates of car insurance companies,
ask about the customer service you can expect as well.
Ask about customer service guarantees, roadside rental car delivery, claims handling and flexibility in extended coverages.
You could also
ask about customer service and response times when incidents occur, as well as any other issues they may have with the system.
The more questions
you ask about the customer's situation, and the more you link your product to those needs, the more open the customer becomes to learning about your product or service and eventually buying it.
I attended another Ferrari press event at the recent 2015 Frankfurt auto show and
asked about customer reaction to the 488's powerplant.
«Any customer who has had an experience at a variance with any Amtrak policy should contact our Customer Relations Office, so the case can be investigated and proper action taken,» an Amtrak spokesperson said when
asked about customer complaints and company procedures.
Previously, when
asked about his customers, Peter Smith, CEO of Blockchain.info told that most new users came from countries such as Argentina and «the periphery of the eurozone» where many people have lost their trust in local financial systems.
Jeff Turner, president and CEO of Zeek Interactive, provided a list of key questions to
ask about your customers in his RETSO presentation:
Not exact matches
Ask industry - related questions, inquire about your customers» pain points, or simply ask for feedba
Ask industry - related questions, inquire
about your
customers» pain points, or simply
ask for feedba
ask for feedback.
When
asked by the Wall Street Journal in 2015,
about a decline in legroom, JetBlue's executive VP of commercial planning replied: «I think that will be a non-issue once people see what the
customer experience will be.»
Schedule periodical calls with your
customers to share updates
about how things are going and to
ask how happy they are with your services on a scale from 1 - 10, 10 being best.
The value of keeping a
customer satisfied in many cases outweighs the loss on the returned purchase, which is why consumers can generally
ask for a refund on just
about any purchase — and usually get one.
You create loyal
customers being bold with what your company stands for, such as posting values and behaviors,
asking for feedback
about «did we demonstrate our values today?
If Amazon isn't complacent
about asking their
customers to tell their friends
about their shopping experience, can you afford to be?
We surveyed almost 1,500 of our
customers in December to
ask about their plans for 2014.
It started with
customers asking about the labour and environmental conditions in the locations JQI sources from — not only are there regulations to honour, but consumers are increasingly demanding that food brands treat workers fairly and, in the case of produce, not use pesticides excessively.
Case in point: Birch Coffee's «ignition initiative» in which
customers can take a sign from the wall of the store (samples include: «
Ask Me What I Ate for Lunch Today» and «
Ask Me
About the Most Embarrassing Thing in My iTunes Library»), and place it in front of their table if they'd like to encourage random conversations with strangers.
When a
customer tweeted the company
asking for clarification
about a fee policy, JetBlue not only immediately responded, but also had a local representative study this man's social media photo, then walk through the airport until he could be found for a follow - up conversation.
For example, think
about hiring product managers who will
ask different questions because of their widely varying backgrounds, such as engineering and
customer service.
T - Mobile is all
about giving more to our
customers without
asking more from them.
How I started thinking
about this social marketplace idea was actually in looking at one of Yotpo's primary offerings, giving businesses and brands the ability to automatically
ask customers for reviews following their purchases, with an email interface where
customers can submit ratings, reviews and photos.
As a Sephora associate, I was trained to
ask customers if they'd like to take home a sample of any product, so don't be shy
about asking.
Talk to People
Ask your
customers, employees, business partners and industry experts their opinion
about your company — it's products, services, and brand.
If you are really brave, try
asking a few of the
customers after they leave the premises what they like and dislike
about the competitor's products and services.
Instead of
asking Coinbase for a long list of details
about its
customers who bought or sold bitcoin between 2013 and 2015, the IRS told a federal court it is now seeking information only for those accounts that engaged in transactions worth $ 20,000 or more.
The question to
ask about everything related to your business — your product, your marketing, your interactions with
customers — is, Is this remarkable?
Last year the bank phoned 700,000
customers and
asked about their experience dealing with a branch, ATM or call centre.
Show your
customers that you do care;
ask questions, respond, learn
about them, engage.
And if you
asked our
customers what they liked best
about us, the top answer you would get was, «great
customer service.»
If ISPs were the only ones that had to
ask customers for permission before they chomped up data
about web browsing and app usage, they probably would've made a stink
about it.
[
Customers] can
ask questions
about the finish of the product, who manufactures it, where it's made.
When
customers are paying for goods at the cash register,
ask how they heard
about your business and keep track of what seems to be the most effective method for promoting the company.
BitSight is only working with seven out of the 10 largest insurers, but the majority of insurers that write cyber policies still assess a
customer's risk by
asking customers to fill out questionnaires
about what types of data a company handles and its security protocols.
When a
customer comes to you
asking about a product, an employee should start
asking questions to truly establish her needs — maybe even uncovering needs she didn't know she had in the first place!
In effect, it's a type of market research — getting your people to think
about what should come next and
asking them, «If you could launch something that would help our
customers, what would it be?»
Empathy is an essential part of
customer service, so we
ask candidates to tell us
about a time they went above and beyond for a stranger.
A Rusal spokeswoman declined to comment, when
asked about the SUAL statement, as did Swiss - based trading and mining giant Glencore, also a Rusal shareholder and one of its biggest
customers.
Ask customers what they like
about your business, changes they'd like to see and other services that would interest them.
By
asking customers for their ideas and opinions, a business or organization relinquishes some control over the online conversation
about its products or services, but your
customers are talking
about you anyway.
If
customers talk
about the amount of money or time they saved by doing business with you, find out exactly how much they saved, and
ask them to include those figures in their testimonials.
In this chat interview, we
asked entrepreneur Gary Vaynerchuk your questions
about winning over
customers on social media.
Smith says his
customers have been
asking about how drones can be used in police work, but Taser does not have a drone product in the pipeline.
When encouraging
customers to share what they love
about your company's products and services,
ask them to do so as a comment that they directly post on the Facebook page.
Before you even start thinking
about what questions you want to
ask customers, survey professionals say you should
ask yourself: What am I trying to learn, and what am I going to do with that information?
To close these deals, you need to
ask questions and learn as much as possible
about the
customer's needs, strengths, weaknesses, decision - making process, and brand.
«His criticism is of Lean Startup as agnostic experimentation that is pretty much
about doing surveys and
asking customers what they want, and not really having a vision of your own,» Eric said.
This can be achieved by
asking the right qualification questions
about your
customer, which should ideally go beyond the traditional BANT (budget, authority, needs, time line) concerns.
Talk to them
about how they've worked with
customers to get their stories out, and
ask them for specific examples of creative campaigns they've executed in the past.