Summary An aggressive, innovative and creative professional with progressive experience in the aircraft sales and marketing industry; possesses skills to drive business growth, capitalizes on new revenue potential, and managed
all aspects of daily business operations; expert in market, product and pricing strategies, client relations and needs assessment; proficient in the use of various computer programs and applications.
Not exact matches
If certain
aspects of the
business are
of particular concern to you, Miller advises asking for brief
daily email updates to put your mind at ease.
Daily workshops and office hours on leadership, creativity, and all
aspects of business growth free for Starter Members.
With DailyBooth, people and
businesses take
daily snapshots
of aspects of their lives and share them on social media platforms.
For example, a major international bank located in New York can keep watch on crops and shipping, the mining
of resources, weather developments, and many other
aspects of business in most
of the nations
of the world —
daily, hourly — right from their offices in Manhattan.
As a result, in this 2nd edition, I've tried to strike a balance between the theoretical
aspects of Instructional Design, and the real - world
business challenges that learners and eLearning content designers face
daily.
As a new writer, I am still very much in the process
of building a
daily writing habit whilst juggling the other
aspects of running an author
business such as building a platform and learning about the writing craft.
Gene keeps the hospital working on a
daily basis as a
business and runs all
aspects of accounting, bookkeeping, IT design and management, maintenence and repair, Human Resources, Accounts Payable and Web Page design and upkeep.
«They utilize cutting - edge
business practices to enhance nearly every
aspect of daily hospital operations, supporting the underlying foundation
of quality care while accelerating financial success.
Sample quote: «The Green movement is really the watermelon movement; green on the outside, red on the inside, and armed with a fascist mentality when it comes to government intrusion, regulation and control over industry,
business and ultimately every
aspect of your
daily life.»
Employers face the
daily challenge
of complying with a growing number
of complex regulations governing every
aspect of their
businesses, from medical leaves and workplace privacy, to drug and alcohol testing and ADA requirements.
A big court case came out
of that area at the time, a big desegregation case and I developed a beat in courts and politics and then started covering more
of the
business aspects of law when I went to the Chicago
Daily Law bulletin and then to American Lawyer Media.
Director
of Human Resources — Micro-Ease
Business Systems, Baltimore, MD 1984 to 1995 Developed and implemented policies and procedures for effective HR management, and oversaw all
aspects of daily human resource operations including benefits, staffing compensation, labor relations and learning and development.
Working in various operations departments has equipped me with exceptional knowledge
of handling
daily business processes.I have a strong background in strategy formulation and implementation across a broad spectrum
of products and environments, and I am adept at managing all
aspects of consumer and corporate services.
Spearheaded the implementation
of the consultant expense reimbursement process by updating and maintaining the
daily work request database, creating and processing all Excel spreadsheets for tracking travel expense requests, and conducting structural relations for 250 consultants in all
aspects of the
business.
Advised sales force regarding all
aspects of printing and filing requirements., 1998 - 2004 RCI GROUP, INC., New York, NY, Customer Service Representative and Print Production Manager, 1996 - 1998 NEW YORK PRINTING AND PUBLISHING COMPANY, New York, NY, Lead Plant Foreman, • Supervised press room staff consisting of 27 union employees., • Negotiated aspects of collective bargaining agreements., • Coordinated daily with plant and operations managers on all production schedules., • Purchased all supplies required to meet project specifications., • Monitored press room personnel to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 00
of printing and filing requirements., 1998 - 2004 RCI GROUP, INC., New York, NY, Customer Service Representative and Print Production Manager, 1996 - 1998 NEW YORK PRINTING AND PUBLISHING COMPANY, New York, NY, Lead Plant Foreman, • Supervised press room staff consisting
of 27 union employees., • Negotiated aspects of collective bargaining agreements., • Coordinated daily with plant and operations managers on all production schedules., • Purchased all supplies required to meet project specifications., • Monitored press room personnel to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 00
of 27 union employees., • Negotiated
aspects of collective bargaining agreements., • Coordinated daily with plant and operations managers on all production schedules., • Purchased all supplies required to meet project specifications., • Monitored press room personnel to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 00
of collective bargaining agreements., • Coordinated
daily with plant and operations managers on all production schedules., • Purchased all supplies required to meet project specifications., • Monitored press room personnel to guarantee consistent maintenance
of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 00
of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE
OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 00
OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote
business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 000.
Professional Experience Peanuts Worldwide (New York, NY) 1996 — Present Supervisor, Product Development Department -LRB-[Insert Start Date]-- Present) • Lead and manage a five - person team in all
aspects and procedures
of quality assurance administration for over 50,000 new product designs on an annual basis with annual retail sales in excess
of $ 1 billion • Oversee the development and maintenance on high - profile global relationships, including MetLife and the worldwide use
of Snoopy to establish brand identity • Supervised product development staff on a
daily basis, focusing on high - quality process execution, creative implementation, and professional customer relations • Work closely with IT department and other
business areas to troubleshoot various technical issues with computers and company - wide systems both for internal and client use, along with the launch
of new digital company - wide approval system
JPMorgan Chase (Chicago, IL) 2007 — 2010 Branch Manager • Managed all
aspects of JPMorgan Chase branch including
daily operations and personnel • Responsible for $ 40 million in deposits, $ 20 million in loans, and $ 50 billion in accounts • Consistently exceeded quarterly acquisition goals through effective product positioning • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations • Investigated issue escalation, fraud, theft, forgery, and identity theft claims as needed • Delivered excellent customer service ensuring client satisfaction and repeat
business
Accounts Payable and Financial Administration Professional — Duties & Responsibilities Develop and maintain a strong and extensive working knowledge
of various related accounting principles, regulations, and applications, continuously utilizing changes to
business accounting landscape within current responsibilities Apply various accounting rules and GAAP procedures to critical functions, including the review and approval
of journal entries, data and financial reconciliations, cash flow and discrepancy analyses, transaction management, and other tasks Provide relevant oversight and administration to all
aspects of accounts payable execution, including billing and collections, vendor file maintenance, reporting, order processing, data and financial accuracy audits, and invoice management Perform regular account and payables reconciliations and variance resolutions to ensure accurate financials and provide continuous relevant insight into the financial health
of the company Manage important and sensitive financial documents, receipts, correspondence, and invoices on a
daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research, and evaluation
of current administrative and accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs, and drive revenue Facilitate the efficiency and implementation
of all accounting operations from concept to execution, while coordinating actions on all
daily operational and logistical
aspects from corporate financial management Utilize technological resources, including software and accounting applications, to track all
aspects of accounts payable and other financial operations as well as prepare important and sensitive cost, billing, and revenue documents Collaborate with respect to effective communication between all departments, including general accounting and administrative personnel, and coordinate all
daily business operations with leadership staff Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operations
Accounting and Financial Administration Professional — Duties & Responsibilities Develop and maintain a strong and extensive working knowledge
of various accounting principles, regulations, tax codes, and applications, continuously applying changes to accounting landscape to current responsibilities Apply various accounting rules and procedures to critical tasks, including the review and approval
of journal entries, data and financial reconciliations, balance sheet and income statement accounting, cash flow analyses, account collections, capital utilization and on - going budgetary considerations Provide relevant oversight and administration to all
aspects of business finance, including billing and collections, payroll execution, vendor relationships, payroll and salary management, and other pertinent functions Perform regular book reconciliations and variance resolutions to ensure audit - ready financials and provide continuous relevant insight into the financial health
of the company, in both a regular and ad - hoc manner, to company management Manage important and sensitive financial documents, receipts, and invoices on a
daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research and evaluation
of current accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs and drive revenue Facilitate the efficiency and implementation
of all accounting operations from concept to execution, while coordinating actions on all
daily operational and logistical
aspects from corporate financial management to payroll Utilize technological resources, including software and accounting applications, to track all
aspects of firm accounting and financial operations as well as prepare important and sensitive tax documents related to all
aspects of organizational operations Collaborate with respect to effective communication between all departments and coordinate all
daily business operations with other leadership staff and other personnel Work closely with and support senior - level management in budgeting and corporate planning strategies Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operations, making appropriate and effective recommendations with respect to performance optimization
The Chasm Group, LLC and Chasm Institute, LLC (San Bruno, CA) 1997 — 2008
Business Operations Manager • Managed all daily operational tasks for leading multi-million dollar high - tech market strategy consultancy, while providing executive administration to C - level executives and venture capital partners • Developed and managed the firm's annual budget, proposing and implementing expense cuts, producing monthly reports and financial statements, and coordinating with CPA firm for accurate and timely filings • Oversaw all client relationship management efforts while cultivating new business efforts from concept to implementation, providing high - quality service in sales efforts while utilizing new lead tracking system • Negotiated and managed all contracts, stock grants, and financing arrangements, working closely with outside counsel to draft legal documents and resolve LLC - and proprietary - related issues • Led three office space build - outs and two office relocations, managing all aspects of each process under aggressive timeline and budget expectations • Reduced firm telecom expenses by 22 % by streamlining IT objectives, including migration to VOIP phone system, software / hardware purchases, domain renewals, and outsourced technical support • Directed all phases of staff recruitment while creating and implementing all HR policies and programs, including comprehensive employee benefits plans • Supervised multiple administrative staff members, conducted performance appraisals and wage / salary surveys in comparison to incentive program guidelines, and maintained HR files in accordance with legal mandates • Produced all out - going client invoices in an accurate and timely fashion to increase, cash flow and reduce aging receivables, providing consistent attention to overhead costs and vendor arrangements • Administered all company insurance policies, including E&O, general liability, bonds, partner life and disability, conducting annual benefits reviews and employee / company insurance audits • Obtained necessary certificates for consulting contracts while processing federal, state, and local business reporting requirements to maintain licenses and incorporation status • Directed all marketing efforts and oversaw logistical aspects of national educational workshop series, utilizing sponsorship arrangements to offset production costs • Transformed «brochure» website into a dynamic tool to better illustrate company opportunities through relevant case studies, as well as maintaining all other promotional media, including press kits and video Association of California School Administrators (Burlingame, CA) 1993 — 1997 Issues and Planning Committee Coordinator • Executed all phases of event planning and implementation for a membership - driven organization including 23 state committees, 5 task forces, 6 strategic planning conferences, and a conference of 1,500 attendees • Focused on facility evaluations, bid requests, site visits, contract negotiations, and all pre - and post-conference planning processes • Produced statistical and financial reports, including budget projections and cost monitoring for developmental training efforts • Oversaw all participant - level responsibilities, including inquiries, eligibility, registration, correspondence, and billing statements • Managed all legal professional standards calls for Northern California regions, including the processing of attorney authorizations, the preparation of legal assistance letters, and liens on cause of action • Served as second point of contact for computer inquiries and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs, and the State Superintendent of Public Instruction • Held responsibility for software installation and hardware configuration while performing weekly AS / 400 backup and report ge
Business Operations Manager • Managed all
daily operational tasks for leading multi-million dollar high - tech market strategy consultancy, while providing executive administration to C - level executives and venture capital partners • Developed and managed the firm's annual budget, proposing and implementing expense cuts, producing monthly reports and financial statements, and coordinating with CPA firm for accurate and timely filings • Oversaw all client relationship management efforts while cultivating new
business efforts from concept to implementation, providing high - quality service in sales efforts while utilizing new lead tracking system • Negotiated and managed all contracts, stock grants, and financing arrangements, working closely with outside counsel to draft legal documents and resolve LLC - and proprietary - related issues • Led three office space build - outs and two office relocations, managing all aspects of each process under aggressive timeline and budget expectations • Reduced firm telecom expenses by 22 % by streamlining IT objectives, including migration to VOIP phone system, software / hardware purchases, domain renewals, and outsourced technical support • Directed all phases of staff recruitment while creating and implementing all HR policies and programs, including comprehensive employee benefits plans • Supervised multiple administrative staff members, conducted performance appraisals and wage / salary surveys in comparison to incentive program guidelines, and maintained HR files in accordance with legal mandates • Produced all out - going client invoices in an accurate and timely fashion to increase, cash flow and reduce aging receivables, providing consistent attention to overhead costs and vendor arrangements • Administered all company insurance policies, including E&O, general liability, bonds, partner life and disability, conducting annual benefits reviews and employee / company insurance audits • Obtained necessary certificates for consulting contracts while processing federal, state, and local business reporting requirements to maintain licenses and incorporation status • Directed all marketing efforts and oversaw logistical aspects of national educational workshop series, utilizing sponsorship arrangements to offset production costs • Transformed «brochure» website into a dynamic tool to better illustrate company opportunities through relevant case studies, as well as maintaining all other promotional media, including press kits and video Association of California School Administrators (Burlingame, CA) 1993 — 1997 Issues and Planning Committee Coordinator • Executed all phases of event planning and implementation for a membership - driven organization including 23 state committees, 5 task forces, 6 strategic planning conferences, and a conference of 1,500 attendees • Focused on facility evaluations, bid requests, site visits, contract negotiations, and all pre - and post-conference planning processes • Produced statistical and financial reports, including budget projections and cost monitoring for developmental training efforts • Oversaw all participant - level responsibilities, including inquiries, eligibility, registration, correspondence, and billing statements • Managed all legal professional standards calls for Northern California regions, including the processing of attorney authorizations, the preparation of legal assistance letters, and liens on cause of action • Served as second point of contact for computer inquiries and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs, and the State Superintendent of Public Instruction • Held responsibility for software installation and hardware configuration while performing weekly AS / 400 backup and report ge
business efforts from concept to implementation, providing high - quality service in sales efforts while utilizing new lead tracking system • Negotiated and managed all contracts, stock grants, and financing arrangements, working closely with outside counsel to draft legal documents and resolve LLC - and proprietary - related issues • Led three office space build - outs and two office relocations, managing all
aspects of each process under aggressive timeline and budget expectations • Reduced firm telecom expenses by 22 % by streamlining IT objectives, including migration to VOIP phone system, software / hardware purchases, domain renewals, and outsourced technical support • Directed all phases
of staff recruitment while creating and implementing all HR policies and programs, including comprehensive employee benefits plans • Supervised multiple administrative staff members, conducted performance appraisals and wage / salary surveys in comparison to incentive program guidelines, and maintained HR files in accordance with legal mandates • Produced all out - going client invoices in an accurate and timely fashion to increase, cash flow and reduce aging receivables, providing consistent attention to overhead costs and vendor arrangements • Administered all company insurance policies, including E&O, general liability, bonds, partner life and disability, conducting annual benefits reviews and employee / company insurance audits • Obtained necessary certificates for consulting contracts while processing federal, state, and local
business reporting requirements to maintain licenses and incorporation status • Directed all marketing efforts and oversaw logistical aspects of national educational workshop series, utilizing sponsorship arrangements to offset production costs • Transformed «brochure» website into a dynamic tool to better illustrate company opportunities through relevant case studies, as well as maintaining all other promotional media, including press kits and video Association of California School Administrators (Burlingame, CA) 1993 — 1997 Issues and Planning Committee Coordinator • Executed all phases of event planning and implementation for a membership - driven organization including 23 state committees, 5 task forces, 6 strategic planning conferences, and a conference of 1,500 attendees • Focused on facility evaluations, bid requests, site visits, contract negotiations, and all pre - and post-conference planning processes • Produced statistical and financial reports, including budget projections and cost monitoring for developmental training efforts • Oversaw all participant - level responsibilities, including inquiries, eligibility, registration, correspondence, and billing statements • Managed all legal professional standards calls for Northern California regions, including the processing of attorney authorizations, the preparation of legal assistance letters, and liens on cause of action • Served as second point of contact for computer inquiries and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs, and the State Superintendent of Public Instruction • Held responsibility for software installation and hardware configuration while performing weekly AS / 400 backup and report ge
business reporting requirements to maintain licenses and incorporation status • Directed all marketing efforts and oversaw logistical
aspects of national educational workshop series, utilizing sponsorship arrangements to offset production costs • Transformed «brochure» website into a dynamic tool to better illustrate company opportunities through relevant case studies, as well as maintaining all other promotional media, including press kits and video Association
of California School Administrators (Burlingame, CA) 1993 — 1997 Issues and Planning Committee Coordinator • Executed all phases
of event planning and implementation for a membership - driven organization including 23 state committees, 5 task forces, 6 strategic planning conferences, and a conference
of 1,500 attendees • Focused on facility evaluations, bid requests, site visits, contract negotiations, and all pre - and post-conference planning processes • Produced statistical and financial reports, including budget projections and cost monitoring for developmental training efforts • Oversaw all participant - level responsibilities, including inquiries, eligibility, registration, correspondence, and billing statements • Managed all legal professional standards calls for Northern California regions, including the processing
of attorney authorizations, the preparation
of legal assistance letters, and liens on cause
of action • Served as second point
of contact for computer inquiries and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs, and the State Superintendent
of Public Instruction • Held responsibility for software installation and hardware configuration while performing weekly AS / 400 backup and report generation
Professional Experience Metroplex Control Systems (Dallas, TX) 2006 — Present Acting Operations Manager • Oversaw all
daily operational
aspects of fire alarm installation and repair company • Directed office and field staff ensuring profitable and professional operations • Maintained and managed budget, payroll, employee scheduling, hiring, and termination • Trained junior team members in installation, maintenance, and repair
of fire systems • Generated significant new and repeat
business through networking and other sales tactics • Coordinated projects with architects, engineers, contractors, and inspectors • Ensured timely and cost - effective completion
of all contracts
Medical Assistant — Duties & Responsibilities Provide an informed point
of contact to patient, communicating effectively with other medical staff and interested parties to facilitate the efficient execution
of procedures for patients as well as ensure timely information flow Execute frequent patient evaluations upon escort to examination rooms, including the monitoring and tracking
of vital signs and assistance with minor procedures including EKG, Pap smears, cultures, urinalysis, and others Coordinate all pharmacy - and insurance - related
aspects between doctors, physicians, and licensed nursing professionals, including prescription submission, insurance pre-authorization, and referrals Alert physicians to any change in condition and raise concerns when necessary Provide support and supervision to other staff and coordinate all care efforts, including material and equipment prep, procedure and appointment scheduling, vaccine administration, patient charting, and records management Collaborate in the execution
of all plans
of treatment, providing assistance and answering questions related to all instructions for home care Aid in the delivery
of informational support to patients, families, and other interested parties, helping them understand conditions, treatments, and potential outcomes Develop and maintain competencies and knowledge
of medical techniques, information, conditions, treatments, medications, and potential interactions Adhere strictly to local, state, and federal health - related laws, as well as facility policies, rules, and procedures, in the administration
of care and treatment
of patients Address patient and doctor queries, resolving them in an expedited manner, while participating in training practices to continue advanced education and leverage facility resources and personnel Track, file, and view important medical documents, receipts, insurance records, and billing invoices on a
daily basis, organizing and managing sensitive files and patient information in an efficient manner Maintain patient files, entering results into respective databases while auditing for accuracy and completion Assist other personnel with various duties as assigned to facilitate efficient administrative and
business operations
Professional Duties & Responsibilities Managed all
aspects of branch location including personnel and
daily operations Oversaw employee hiring, training, performance reviews, compensation, and termination Interfaced with
business, insurance, and investment partners to provide holistic client service Analyzed local, niche, and national markets to identify potential sales opportunities for clients Generated significant revenue through successful leveraging
of bank products and services Built long - term relationships with key industry contacts to expand company reach and sales Conducted Management Self Assessments, audits, and compliance activities Monitored adherence to legal and corporate procedures protecting company and client assets Resolved escalated customer service issues promptly, professionally, and effectively Implemented measures to significantly increase operational efficacy and efficiency Identified and developed high potential employees increasing their value to the company Designed and implemented employee recognition program elevating corporate morale Performed teller services including cash handling and bank vault oversight Tracked sales referrals guaranteeing observance
of proper procedures and policies Reviewed ledgers, branch audit logs, and closeout, balance, and M&D reports Provided excellent customer service resulting in client satisfaction and repeat
business
Professional Experience CareConnections (San Francisco, CA) 2008 — Present
Business Operations Manager • Manage all operational functions for a home health care placement agency, securing all placements for San Francisco, South Bay, East Bay, and Peninsula territories • Perform duties and responsibilities as at prior role, including the management
of marketing, HR, administration, finance, legal, and service
aspects of daily corporate operations
Professional Experience Harris Bank Evanston (Evanston, IL) 2000 — 2009 Vice President / Branch Manager • Managed all
aspects of Evanston branch including
daily operations and personnel • Hired, trained, scheduled, and supervised staff
of 10 tellers, personal bankers, and support staff • Created and implemented employee review, development, and recognition programs • Designed and executed education programs focused on banking and service best practices • Oversaw teller line, mortgage, consumer loan, and commercial banking departments • Consistently exceeded financial goals through effective sales, marketing, and management • Awarded Harris Bank Outstanding Sales Award for setting company best in product sales • Delivered excellent customer service resulting in client satisfaction and repeat
business • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations
Paralegal — Duties & Responsibilities Provide excellent legal and administrative support in a fast paced, high intensity law firm environment Perform legal research and document preparation such as affidavits, contracts, and correspondence Discover and analyze applicable case law, statutes, codes, and influential secondary sources Develop experience with civil litigation including employment, contract, real estate, and
business law Responsible for pretrial preparation such as exhibit organization and documentation Manage client case files in company electronic filing system resulting in accurate and organized records Monitor and update firm law library with up to date primary and secondary sources Participate in civil, criminal, and administrative mock trials Train in all evidentiary, procedural, and substantive
aspects of litigation Proficient in public relations theory, strategy, and comprehensive campaign management Develop and implement communications plans through in depth analysis
of client challenges Create brand awareness, corporate identity, logos, signage, special events, and strategic partnerships Oversee company budgets, support staff, contracts, and
daily operations
Passports and Consular Officer — Customer Service Duties & Responsibilities Deliver on - site support to all departments and coordinate all
daily business efforts through effective collaboration and communication with team members while providing and ensuring a high - quality customer service experience Track, file, and view important documents, applications, information and records on a
daily basis, organizing and maintaining sensitive files in an efficient and organized manner Develop and employ a working knowledge
of related procedures, regulations and legal applications with respect to the administration
of organizational services Act as a liaison between all interested parties to ensure effective information flow, exceptional customer service, efficient operations administration and timely issue resolution Prepare various materials as well as manage all data and information with the utilization
of various software applications, including word processing, database and spreadsheet programs Collaborate in the execution
of various operational
aspects, including statistics management, information exports and backups, and regular records updates Support various reception functions, including acting as first point
of contact to guests as well as ensuring the placement
of accurate and up - to - date information related to services and fees throughout reception area Address and resolve client queries and issues in a timely manner, researching all topics thoroughly for complete solutions Provide translation and interpretation services as needed to on - site and Australia - based staff in relation to complex consular matters, including official meetings and functions Maintain security
of and access to sensitive information, systems and other data Provide phone coverage as needed as well as manage various forms
of critical correspondence Assist mid - and senior - level management with various other duties as assigned to facilitate efficient administrative and
business operations
By combining all my knowledge
of nearly every
aspect of real estate I found there was a need to offer my experience, expertise and knowledge to real estate agents in their
daily business operations and this is how Kim Hughes & Company began.
More than 20 speakers presented 30 seminars on specific
aspects of the real estate
business, with new ideas and strategies to expand clientele, incorporate technology into the
daily «toolbox» and find inspiration.