Sentences with phrase «assigning keys to their rooms»

Once their reservations are checked, the hotel front office manager assigns them keys to their rooms and takes any complaints the guests may have.

Not exact matches

The elevators have the same system seen in many skyscrapers, where you scan your room key to unlock the display and enter your floor number while in the lobby; the system then assigns you to an elevator.

Main duties of a Hotel Receptionist include: managing bookings, assigning rooms, completing procedures, handing out keys, delivering bills, collecting payments, answering to guest questions, solving customer complaints, passing messages to guests, and using computer software to book rooms.

Entered reservations for airline crew members, setting up an arrival room list to distribute all money allowances, pre assign all rooms and created all room keys for the crew members

DESTINATION HOTELS AND RESORTS, Saint Albans, VT (12/2012 to Present) Guest Service Agent • Welcome guests as they arrive and engage them in conversation to determine their requirements • Inquire if reservations have been made and verify reservations in the hotel system • Assist guests in walking through the reservation systems for new reservations • Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences • Coordinate the activities of bellboys to ensure that guests» luggage is delivered to their assigned rooms • Issue room keys and provide guests with information on using and caring for them • Assist guests in checking in and checking out by ensuring that both procedures are properly handled • Provide support in handling cash and credit card transactions for payment of rooms and associated services • Handle complaints by ensuring that prompt actions are taken in accordance to company policies

• Greeted guests and visitors and responded to their inquiries such as room rates and vacancies • Responded to queries regarding reservations over the telephone and in person • Verified reservations and assisted guests in filling out guest information forms • Checked guests in and out of the hotel by coordinating efforts with accounting departments • Assigned rooms and issues room keys and cards to registered guests • Ascertained that guests» luggage was delivered to their rooms in a timely and efficient manner

• Issued room keys or cards to guests and provided them with information on how to use them • Ascertained that front desk area is properly cleaned and maintained at all times to project a positive image of the hotel • Oversaw cash handling and accounting procedures, and provided assistance with audits during assigned shifts • Resolvde guests» complaints in a prompt manner to ensure satisfaction and return business

HAMPTON INN, Saint Albans, VT (11/2007 to 12/2012) Front Desk Officer • Greeted guests and visitors and assisted them by providing information • Handled reservations in person, over telephones and through emails • Operated telephone exchange by servicing and transferring calls • Assisted guests in filling out reservation forms and checking in and checking out • Assigned room keys and provided information regarding hotel services

May 2008 — Jun 2009 Colwen Hotel — Worcester, MA Front Desk Clerk • Greeted all guests upon arrival and ensured a fast and professional check - in process • Handled incoming calls through PBX console • Reviewed accounts and charges with guests in the check out procedure • Verified customer's identification and credit for stay • Assigned room keys • Answered inquiries related to hotel services and amenities • Took messages and ensured their quick delivery