He suggests starting with projects that are simple and have a broad impact across the organization, such as rationalizing intake of
legal service requests or
automating NDAs and
other documents for business users.
In my opinion, the disruption began many years ago with the Quickens and Nolo Presses, who were allowed (or won the right) to provide
automated services directly to consumers for the simplest of
legal transactions, such as wills, NDAs, and
other business documents.