Too many companies out there cut costs by sending you through a maze of confusing and
automated phone trees.
People can currently do some basics like using their voices to ask Amazon's Echo home speaker to play the Beatles» A Hard Day's Night or navigate
automated phone trees when talking to your cable company.
Dao points to the hypothetical example of a company that wants to improve customer service ratings, but which has an extensive
automated phone tree before customers can talk to an actual person.
Chances are, you've experienced the crushing frustration of going in
automated phone tree circles, trying to the find the magic combination of buttons to press to speak with a customer service representative.
Not exact matches
The
automated customer - service robots that help navigate you through those seemingly endless
phone trees when you call an 800 number were an early form of chatbots.
Decision
trees can be built into website or smart
phone apps and could be helpful to
automate the intake process on a wide variety of legal matters or for some stages of some types of matters (e.g., gathering the information for a financial statement on a family law matter).
Nor do you need to call an «
automated attendant» and navigate a complex
phone tree system.
Call them, and you'll often end up in a
phone tree, asked to enter number after number or speak your issue for an
automated system.
Just like how when you call Apple support nowadays you talk to an
automated phone -
tree.