Hyatt, Atlanta, GA (May 2012 — Present) Hotel Switchboard Operator • Receive calls from guests / potential guests and respond to questions regarding room
availability and tariffs • Transfer incoming calls to intended recipients and take messages in
case of unavailability • Resolve queries or problems over the phone or escalate them to
managers or department heads • Route calls to guests after ensuring that the guests are willing to take the calls • Provide limited information to callers regarding guests staying at the hotel by exercising strict confidentiality • Take messages for staff members and guests by accurately writing them on paper or message logs • Route callers to message recording lines and provide them with information on how to use them to record their messages • Make announcements on public address systems regarding emergency situations • Take and service requests for making outgoing calls to other countries and make sure that call cost logs are maintained for each guest • Greet people as they arrive, inquire into their purpose
of visit and make them comfortable until a guest relation officer can be assigned to them
Tags for this Online Resume: Consultant,
Manager, Automation, Performance, Lead, Technology, Communications, Hightech, LISA, QTP, LoadRunner, BAC, Business
Availability Center, Performance Center, UNIX, Linux, Wily, Weblogic, Project, Work planning, Project plans, Statements
of work, SOW, HP Universe, Business development, Practice development, Quick Test Pro, Quick Test Professional, iTKO, Mercury Quality Center, HP Quality Center, Test planning, Test
case creation, test
case execution, Load modeling, Performance planning