Card issuers relatively unpopular J.D. Power reported that the
average satisfaction score for credit card
users was 658 points — a number significantly below the
average satisfaction level consumers reported for other financial industries, such as mortgage servicing (798), online investing (773) and retail banking (763).
Achieved a
user satisfaction rating of 4.9 / 5.0 (14 % higher than
average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.