Here's an
alternate theory — they don't seem to play with much urgency
because, by and large, they know that the majority of disgruntled fans will stubbornly blame everything on Wenger instead of the players» complacency and ineptitude.
The model of the billable hour decreases the impetus to make process improvements
because in
theory the firm is paid the same amount regardless of outcome, but some of this value can be expected to be retained by the law firm through mechanisms as bills being paid faster, repeat business, justification for higher rates,
alternate billing, and better delegation.