Sentences with phrase «better complaint process»

In February, the Real Estate Council of British Columbia (RECBC), in response to allegations made against B.C.'s real estate industry, launched an independent advisory group to examine and make recommendations on bigger penalties and a simpler, better complaint process.

Not exact matches

«If there was not a formal investigative process or way for employee complaints to be investigated, a good first step would be to implement one,» Hudson says.

It also suggested establishing protocols for escalating HR complaints, as well as modifying Uber's performance review process to create transparency and provide continuous feedback to employees.

«We will continue to push for stronger and better policies to end sexual harassment in New York State, and call on our elected officials to fix the broken process for handling complaints.»

That's a common complaint in Albany, but this year good - government advocates say the process has lacked more sunlight than in previous cycles.

«It was in place, it was working well and there had been no complaints in the process.

As for specifics, a good public advocate is someone who is accessible (she answers emails within 10 minutes), someone whom the people can go to for support, a person with enough good sense and moral fiber to investigate and process our complaints from across this great city, someone unafraid to lock horns with the speaker, and of course, to fearlessly preside over the entire council.

The Office of Congressional Complaint Review would also have special rules to «better safeguard the exercise of due process rights of both subject and witness,» Mr. Goodlatte said.

Quality Assurance Specialist: Work with various internal departments to develop, improve and execute processes and support the maintenance, development, and improvement of good manufacturing practice quality systems, including auditing (internal, supplier, and customer), training, process validation, cleaning validation, equipment qualification, environmental monitoring, water monitoring, change control, complaint handling, and documentation control.

Western society has done an excellent job in fighting bacteria — and with it banished many associated illnesses — but it has in the process reduced our stocks of good bacteria, weakened our immune systems and led to unprecedented levels of allergic reactions and gut complaints.

Now is an especially good time for this discussion since the Office for Civil Rights is concluding their resolution process for our December 2010 discrimination complaint against the CPS policy.

FTA assesses EEO compliance by monitoring grant recipients» self - certifications, as well conducting complaint investigations and site visits as part of the FTA's Triennial Review process and Office of Civil Rights specialized reviews.

The new Smart ForTwo (and the ForFour) arrived last year, and in the process addressed most of the complaints Mercedes has about their shopping car (well, perhaps apart from cost), with the new ForTwo Cabrio making the most of the improvements and getting a folding fabric roof for a driving experience that's a lot like driving a luxury go - kart.

It is well known that the more steps in a complaint process, the greater chance the complainant will give up and drop the complaint.

Develop a state - of - the - art — and simple — process for borrowers to file complaints involving their federal student aid, and working with a team across the federal government to figure out the best way to address those complaints.

Complaints primarily focus on Primerica's salesforce and sales process, which can best be described as a multi-level marketing operation.

Our fish oils are processed in a Good Manufacturing Practice - complaint facility to ensure that they are free of metals and contaminants.

The next stages are easy to predict as well — the issues of «process» will be lost in the noise, the fake overreaction will dominate the wider conversation and become an alternative fact to be regurgitated in twitter threads and blog comments for years, the originators of the issue may or may not walk back the many mis - statements they and others made but will lose credibility in any case, mainstream scientists will just see it as hyper - partisan noise and ignore it, no papers will be redacted, no science will change, and the actual point (one presumes) of the «process» complaint (to encourage better archiving practices) gets set back because it's associated with such obvious nonsense.

The BBC Trust ensures complaints are properly handled by the BBC and that the complaints process reflects best practice and opportunities for learning.

And if a reviewer manipulates that process to sandbag another researcher, then cooler heads may find that despite his anger Ryan has a good complaint.

The linked page provides the text of the scientists» appeal, describes the process of their formulating the letter, and links to a full list of the over 400 signers, as well as to specific complaints about Allegre from Louise Sime, Hakan Grudd, and to five sites carrying debunking of various flaws in Allegre's book.

Given their resources, the complaints process of most banks is well structured in terms of provision of information and timeliness of response.

The working group also heard from participants about how best to improve the complaints process for lawyers who face racialized discrimination as well as how to improve cultural competence and understanding of unconscious bias.

Have you established and documented a process to receive and respond to feedback from the public about how you provide goods or services to people with disabilities, as well as actions that you will take if you receive a complaint?

A one day complaints handling training course that will provide delegates with the knowledge and skills to be able to question to best practice standards those involved in the complaints process.

Regardless of the cause of the accident, however, the New Bedford wrongful death lawyers at Altman & Altman, LLP are here to explain in detail your legal options, help you decide if a wrongful death lawsuit is the best choice for your family, guide you through the entire process - from complaint to court - and represent your interests to the best of our ability.

The best illustration of the difficulties in the process of removal would be the long and protracted complaint against Justice Cosgrove, first initiated in 2004.

implementing a process to better ensure early and consistent identification, reporting, and handling of complaints involving the Customer Service and Underwriting department.

[There is] well - documented evidence that ILPs which have completed a self - assessment audit are two - thirds less likely to be subject to complaint than ILPs which have not, evidence which has been complemented more recently with similarly well documented evidence that the large majority of the directors of ILPs which have completed a self - assessment audit acknowledge that the process prompted their firm to deliver improved client service.

Information regarding the Fitness to Practise Program can be found under the practice standards and guidelines link, as well as a number of other resources to assist lawyers who are involved with the complaint process.

A Master of Legal Studies degree can help court administrators better understand the function of the judicial system, such as the process of complaint resolution, and the powers of the court, such as how a court oversees disputes and what a court can order to resolve them.

We can guide you through the process of making a complaint to your employer as well as represent you in negotiating a resolution with employers, or file a lawsuit to achieve your goals in court.

In light of the government's new action plan and upcoming legislative amendments, employers should proactively review their current workplace health and safety violence and harassment policies and procedures (including complaint, response and investigation processes), as well as training requirements and processes, to ensure a safe workplace free of sexual harassment for all their employees.

Status of Women Canada should work with the Treasury Board to establish a common timeline for processing complaints of sexual harassment based on best practices, so complainants» claims can be promptly and efficiently resolved.

If it feels appropriate, you could speak to your supervisor about the issue to seek advice on the best way to handle the situation or what the process would be to make a formal complaint if it's gone that far.

Other job duties that Pharmacy Cashiers are responsible for include greeting customers, handling their complaints, keeping the store well - stocked and clean, counting the money in the cash drawer, and processing items.

I also handle customer concerns and complaints, as well as determining streamline ways to improve the sales process.

Sterling Payment Technology • Tampa, FL 11/2009 — 07/2010 Account Executive Served as primary point of contact in reconciling customer complaints and concerns, as well as signing credit card processing services for new merchant accounts.

• Highly enthusiastic people - driven communication style • Proven ability to work effectively in a team as well as independently • Excellent ability to work with clients in order to determine their concerns and process their complaints • Operating knowledge of wide variety of audio, visual and telecommuting equipment

• Process cash receipts and postings for payments made by ACH, lockbox, wire, and other avenues • Handle insurance claims and follow up with the relevant insurance company to make certain that each claim is paid timely, and handle resubmitting of claims • Work to reduce claim denial turnaround, as well as resolve payment variances by working with relevant clients and in - house managers • Perform account reconciliations by constant examination of invoicing and payment • Manage inquiries and individual concerns to reduce problems and complaints • Enter all changes daily in relevant software, and make recommendations for improvement of software and documentation systems

• Made daily collection calls, and sent letters to outstanding customers • Followed up with insurance companies for payment of claims • Handled invoicing and payments to execute account reconciliations • Assisted in adjustment of account balances through management of debit / credit activities • Processed posting for payments as well as cash receipts • Managed telephone inquiries and client complaints

• Direct and control clients» order processing and fulfillment and field inquiries by employing discretion • Provide product training to clients through presentations and modeling • Discuss technical aspects of each product and ensure that clients are at par with instructions provided to them • Provide advice to clients by communicating courteously through telephone, email and in person • Investigate and resolve clients» problems in a bid to ensure retainer - ship and repeat business opportunities • Develop and implement feedback and complaints procedures as part of client outreach programs • Train staff members to deliver a high level of client services and provide them with assistance in understanding the company's products and services • Keep abreast of industry trends and developments and ensure that improvements are applied by employing best practices

Administrative Technician III for Texas Department of Transportation: - Implement improved and time saving procedures; consistently reduce overhead costs, improve workflow and increase office efficiency - Create and maintain a database of public assistance complaints; assign an internal investigator to each case and follow - up once closed - Developed and monitor a calendar system using PowerPoint where accurate records of vacation / sick leave / comp time used and accrued are tracked month - to - month for comparison with monthly time sheets - Answer inquiries from the general public, vehicle storage facility operators, motor carriers, the trucking industry and other state / federal agencies regarding rules, laws and regulations governing the issuance of motor carrier credentials - Prepare correspondence (email and written) and review for completeness and correctness - Field calls and manage administration, resolve a wide - range of staff dilemmas and challenging situations on a daily basisPrincipal Administrative Assistant for Solar Turbines, Inc.: - Provided support to Directors, Department Managers, Project Managers and Project Engineers as well as international personnel - Maintained detailed calendars of appointment schedules for business meetings, conferences, domestic / international travel arrangements and special events - Expertly ran this fast - paced, large office encompassing office and structure maintenance, scheduling of machine / equipment service and repairs, and ordering and stocking office supplies; updated and maintained department web pages - Compiled, created and distributed financial reports and PowerPoint presentations - Edited and formatted technical documentation and maintained filing systems - Coordinated extensive domestic and international travel arrangements, including air, hotel, car and meeting locations - Planned departmental meetings, special events and office movesSenior Administrative Assistant for Solar Turbines, Inc.: - Supported Department Manager and Supervisors, Manufacturing Engineers and shop personnel - Tracked and monitored pending and confidential correspondence and financial information - Prepared apprenticeship packets for distribution; received applications, recorded data, and set - up and coordinated Differential Aptitude Tests; notified applicants of test results and set - up initial interviews - Coordinated special events; managed information systems and maintained web pages; oversee special projects - Resolved office obstacles, communication barriers and complicationsSenior Program Assistant for Solar Turbines, Inc.: - Photographed, downloaded and printed digital pictures of parts, processes and people involved in Rotor CAM area - Created and produced departmental newsletter; initiated Receiving Inspection Records Retention process (scanned records onto CD for easy and accessible retrieval and storage)- Set - up and coordinated meetings and special events; created slide show presentations and maintained web pagesPage 2

FAMILY DOLLAR, Phoenix, AZ July 2012 — Present Retail CSR • Maintain an updated knowledge pool regarding various product features, specifications and prices • Attend customer complaints and process product return or replacement requests • Keep track of stock availability and order supplies for timely stock replenishment • Create visually appealing product displays to upsell the same • Assist the customers in making informed purchase choices and selecting the products that suit their needs best • Process customer payments, generate bills and fill out warranty cards if applicable on the products puprocess product return or replacement requests • Keep track of stock availability and order supplies for timely stock replenishment • Create visually appealing product displays to upsell the same • Assist the customers in making informed purchase choices and selecting the products that suit their needs best • Process customer payments, generate bills and fill out warranty cards if applicable on the products puProcess customer payments, generate bills and fill out warranty cards if applicable on the products purchased

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Tags for this Online Resume: Extensive experience in CAPA, Extensive experience in IQ / OQ / PQ VAlidation, Extensive experience Quality audit, Extensive experience Supplier Qualification, Extensive experience FDA and ISO Regulatory, Extensive experience Process and Quality improvement, Extensive experience Reducing customer complaint, Scheduling, Chemistry, Good Manufacturing Practices

The Vitamin Shoppe Customer Care Call Center (City, NJ) 10 / 2003 — 6/2007 Technical Product Information Agent / Customer Care Associate • Oversaw all product inquiries and ensured accurate, coordinated corporate responses • Trained, managed, and supported Customer Care team and Retail Communications group • Researched and implemented product information changes with developers and vendors • Provided timely resolutions for client health complaints and product defects • Tracked late or lost shipments and corresponded with mail carriers to remedy errors • Processed returns, freight claims, and other transactions in an accurate manner • Served as liaison with vendors, retail stores, customers, and Better Business Bureau • Performed all duties in a professional, positive, and timely manner

Processed customer's requests for check copies, statements, and subpoenas Direct calls and mail to appropriate people Assist supervisor on special projects and provided support throughout department Member Services Successfully resolved daily customer complaints as well as developed and implemented solutions for those complaints through active assessment of clients problems Performed financial transactions Balanced and compared totaled amounts with computer data Explained, promoted, and sold products to accomplish a rank in first place in sales.

My background includes thorough knowledge in Quality Systems, Standard Operating Procedure (SOP) creation, evaluation and updating process, Process Optimization, Complaint and Site Investigation as well as a vast experience in Investigative Tools such as Kprocess, Process Optimization, Complaint and Site Investigation as well as a vast experience in Investigative Tools such as KProcess Optimization, Complaint and Site Investigation as well as a vast experience in Investigative Tools such as Kepne...

There is also Guidance for those wishing to make a complaint which will help you to understand better the process and who to approach if you want to make a complaint.