The State of the Omnichannel Experience Among the study's conclusions: 87 percent of retailers provided a product locator on their website that indicated whether an item was in - stock or available; Only 35 percent displayed the quantity of inventory available; Ninety - seven percent of store associates could access inventory levels, but only 33 percent were equipped with
handheld or mobile
technology to do so; Only 25 percent of store associates could place an order for a customer; of those, 92 percent had to do it at a register or customer service counter, and not in an aisle; Sixteen percent of retailers had inconsistent pricing
between their e-commerce...