If you want to know more about how the
big guys work out problems, check out Justice on the Job, by David W. Ewing (Harvard Business School Press, Boston, 1989), a lively chronicle of the creative
complaint systems in place at corporations such as Federal
Express, IBM, and Northrop.
I went with the tradesman /
express because of cost I wanted a nice looking truck at a reasonable cost, my
biggest complaint so far is that I can not turn on the interior light without opening a door.