They showed that randomly selected
bug tracking logs are unreliable records of the work done associated with fixing the bug.
Not exact matches
Responsible for
logging bugs in the defect
tracking tool and perform functional testing of software product suite
Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the
bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand
log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this positing.
Reported and
tracked bugs, replicated reported customer
bugs, verified
bug fixes and new functionalities, regression tested new releases, supported developers by examining
logs and debug files
Identified, researched, and reported software issues to the Bugzilla defect
tracking system with detailed
bug description, screenshots, videos and
log files
Tracked, identified and
logged bugs using Rational ClearQuest and ITS (Issues
Tracking System), and worked with developers to ensure
bugs are fixed, as well as being responsible for automation of features.
I have an excellent
track record of achieving exceptional results in writing test scripts and coordinating the
tracking process by
logging bugs and verifying
bug fixes, Systems Integration Testing (SIT).