Not exact matches
Customers think warmly of small
businesses in principle but it's price, service and quality that decides where they buy.
I
think one of the main differences between a small
business and Amazon is that you can provide personalized service to each
customer.
Knowing what to say and who you want to say it to is key I
think if you are tweeting to potential
business partners,
customers, etc..
I can't help but reiterate this because most
businesses think, and wrongly so, that getting to know their
customers is a process that starts and ends with the few initial interactions.
But I rolled out a pretty strong diatribe about ethical behavior in
businesses and made it clear I wouldn't invest in somebody who
thought this way about
customers.
I
think that
customers want a proactive CPA that will help them grow their
business.
When a
customer walks away from a transaction with your
business, what are they
thinking?
Small
businesses may
think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional
customer service.
Nothing is better than asking personally or assessing where you could still improve cause a lot of times we over
think on what yet should be done to improve when in fact our
customers have already been ranting or praising our
business.
As a
business owner, you often
think that addressing a problem is going to be more difficult than it actually is - firing that problem employee, correcting a broken process, or making an uncomfortable phone call to a
customer.
The most important habit you can develop for
business success is the habit of
thinking about your
customers all the time.
Think about what specific value your
business is adding to the lives of your
customers.
While you may
think your own site isn't in the crosshairs of hackers, they're increasingly targeting small -
business sites, infecting visitors with malware or cracking databases to access sensitive
customer information.
Many possess the same skills that are essential to leading a company: communications, strategic
thinking, ambition, integrity, passion for the
business and, last but not least, keen perception of
customer needs.
Even your most loyal
customers aren't likely to
think about generating
business for you — they've got their own fish to fry.
You cringe whenever you send a «
thinking of you... hope you're doing well...» email because you know your
customer realizes you're just fishing for
business.
How I started
thinking about this social marketplace idea was actually in looking at one of Yotpo's primary offerings, giving
businesses and brands the ability to automatically ask
customers for reviews following their purchases, with an email interface where
customers can submit ratings, reviews and photos.
It has to do with our wanting to be honest about the ups and downs of our
business and to share what we
think with the people who matter most to us — our
customers.
As an ecommerce startup — selling a socially conscious jewelry line from Kenya — and a
business with a limited marketing budget, we devote a lot of energy to
thinking up ways to creatively (i.e., cheaply) yet effectively market our company and expand our
customer base.
«Based on
customer feedback, we
think having the scientific validation from Nima will grow our
business substantially,» Added Lopez Vermut.
And while you might
think you have nothing in common with Brian,
think again: he took over the family
business from his father (who took over from his father, the legendary Bill France, Sr.), needs to balance the needs of current
customers while making smart changes to his product, must constantly work to build better relationships with partners, and must constantly revamp digital and social offerings and strategies to communicate with
customers the way they want to engage.
And then there are individuals who can
think through new
business models: that is, how we're going to use technology to create value, know who our
customer is and what problem we're solving.
Since this is a relatively new
business, I
think you need to be mindful that the initial growth was a result of curious
customers in the neighborhood.
But surviving in the bricks - and - mortar
business is about something else: It means
thinking of every reason that a
customer might visit your store and then crossing «easy access to my products» from the list.
Be sure to consider any problems a
customer might encounter when trying to do
business with you and
think of possible ways to solve them.
«Many times [
business owners]
think they understand who they are, but you need to be willing to interview and test potential
customers, particularly in the early days of a company, in order to be able to build those relationships.»
Terri Levine, a
business mentoring expert, explains on QuickBooks, that she advises her «clients to collect all outstanding debts quickly, decrease prices by 10 to 15 percent,
think about refinancing or borrowing money, offer
customers discounts for prompt or upfront payments, and reduce costs by eliminating unnecessary overhead.»
If your
business proposition is innovative, your ultimate goal has to be, «The
customer always
thinks that we are right.»
«In general,
businesses need to be
thinking about digital strategies beyond content, and what platform or device will help create that experience for their
customers,» says Charlie Miller, associate partner of New York - based design and development agency Control Group, which was tapped to execute the iPad project.
Second, as Harvard
Business Review's Eric Lowett points out, there's a subtle undertone to Patagonia's reuse effort that tells
customers its products are high - quality —
think: they're so durable, they're reusable.
If your
customers are loyal, and you're satisfied with your net promoter score, this means your current
customers will be happy to give you names of people that they
think will benefit from using your
business.
For most
businesses, «new» is the only way forward: New products, new services, new branding... but for Darlington Raceway, the old - school NASCAR track built in 1950 (in baseball terms,
think Fenway rather than Marlins Park), improving awareness, fan interest,
customer engagement, and
business results meant taking a giant step back.
Should you
think through
business planning issues such as how you're going to move from
thought to action, how you're going to find
customers and how you're going to pay the bills?
It's crucial to consider strategy and
think things through the first time around, and when there's a moment to choose between what's easy and what's ultimately the best approach for your
business or
customers, you should always choose the latter.»
We also
thought that the staff's formal
business attire was almost as solid a barrier to
customer friendly experiences as those counters were.
I always tell my
business clients to brainstorm words with their team that everyone
thinks reflects what they do, how they feel about working there, and how their
customers feel about them.
Think about small
businesses that offer complementary products and services and band together to run promotions that provide even bigger benefits to
customers.
Think about the power of augmented reality for your
business, and how you can encourage
customers to immerse themselves in your brand story.
Smart
business owners wouldn't
think of extending credit to new
customers without checking into their finances and learning a little bit about their bill - paying histories.
To make sure your company easily scales, be sure to
think ahead about every aspect of your
business including
customer service.
I
thought it would be another 10 year cycle (like waves 1 & 2), but a couple of things accelerated it, like the union of CMOs and CIOs together to power next - generation
business and
customer analytics to drive targeted, personalized 1:1 experiences to build trusted, long - lasting brand relationships.
The challenge guides
businesses of all sizes through the design
thinking process to better understand their
customers, take a good look at their
business and goals, generate new ideas, and turn those insights into action.
Brands, no matter size, years in
business, or amount of funding, need to be
thinking about
customer experience at every step, whether launching a new product or revamping an existing one.
The CIO's role, which before was much more focused on managing operational infrastructure, was now
thinking much more strategically about leveraging the backbone of the digital
business and taking the technologies that marketers were using to acquire
customers and use them through the rest of the enterprise.
We live to make internet
business personal and we strive and will always fight to behave in a way that represents how we
think internet
businesses should be treating their
customers.
Hard work in
business means preparing, then it means calling on more
customers than you
thought you could call on.
I
think one of the biggest advantages of streaming, for
customers, is that it's created competition in the TV
business, which used to be controlled by a few big distributors and that's really changed.
It probably won't bring jetpacks and hoverboards, but it will usher in other radical technologies,
business models,
customer experiences and even a new breed of entrepreneurs — a wave of so - called digital natives who
think and act differently from every generation before them.
07:12 Price: But it was a very good
business lesson for me in listening to the
customer and giving her what she wants, and not just making what I wan na make and do what I wan na to do and give you what I
think is good.
Providing value in the lives of your
customers is extremely important when
thinking about creating lasting
business success.