Not exact matches
Customer retention is an essential part of a service
business model because existing
customers are easier to upsell and more profitable than constantly
acquiring new customers while having a high turnover.
A fundamental of almost any
business vertical is how much more it costs to
acquire new customers than to keep old ones.
Such risks, uncertainties and other factors include, without limitation: (1) the effect of economic conditions in the industries and markets in which United Technologies and Rockwell Collins operate in the U.S. and globally and any changes therein, including financial market conditions, fluctuations in commodity prices, interest rates and foreign currency exchange rates, levels of end market demand in construction and in both the commercial and defense segments of the aerospace industry, levels of air travel, financial condition of commercial airlines, the impact of weather conditions and natural disasters and the financial condition of our
customers and suppliers; (2) challenges in the development, production, delivery, support, performance and realization of the anticipated benefits of advanced technologies and
new products and services; (3) the scope, nature, impact or timing of acquisition and divestiture or restructuring activity, including the pending acquisition of Rockwell Collins, including among other things integration of
acquired businesses into United Technologies» existing
businesses and realization of synergies and opportunities for growth and innovation; (4) future timing and levels of indebtedness, including indebtedness expected to be incurred by United Technologies in connection with the pending Rockwell Collins acquisition, and capital spending and research and development spending, including in connection with the pending Rockwell Collins acquisition; (5) future availability of credit and factors that may affect such availability, including credit market conditions and our capital structure; (6) the timing and scope of future repurchases of United Technologies» common stock, which may be suspended at any time due to various factors, including market conditions and the level of other investing activities and uses of cash, including in connection with the proposed acquisition of Rockwell; (7) delays and disruption in delivery of materials and services from suppliers; (8) company and
customer - directed cost reduction efforts and restructuring costs and savings and other consequences thereof; (9)
new business and investment opportunities; (10) our ability to realize the intended benefits of organizational changes; (11) the anticipated benefits of diversification and balance of operations across product lines, regions and industries; (12) the outcome of legal proceedings, investigations and other contingencies; (13) pension plan assumptions and future contributions; (14) the impact of the negotiation of collective bargaining agreements and labor disputes; (15) the effect of changes in political conditions in the U.S. and other countries in which United Technologies and Rockwell Collins operate, including the effect of changes in U.S. trade policies or the U.K.'s pending withdrawal from the EU, on general market conditions, global trade policies and currency exchange rates in the near term and beyond; (16) the effect of changes in tax (including U.S. tax reform enacted on December 22, 2017, which is commonly referred to as the Tax Cuts and Jobs Act of 2017), environmental, regulatory (including among other things import / export) and other laws and regulations in the U.S. and other countries in which United Technologies and Rockwell Collins operate; (17) the ability of United Technologies and Rockwell Collins to receive the required regulatory approvals (and the risk that such approvals may result in the imposition of conditions that could adversely affect the combined company or the expected benefits of the merger) and to satisfy the other conditions to the closing of the pending acquisition on a timely basis or at all; (18) the occurrence of events that may give rise to a right of one or both of United Technologies or Rockwell Collins to terminate the merger agreement, including in circumstances that might require Rockwell Collins to pay a termination fee of $ 695 million to United Technologies or $ 50 million of expense reimbursement; (19) negative effects of the announcement or the completion of the merger on the market price of United Technologies» and / or Rockwell Collins» common stock and / or on their respective financial performance; (20) risks related to Rockwell Collins and United Technologies being restricted in their operation of their
businesses while the merger agreement is in effect; (21) risks relating to the value of the United Technologies» shares to be issued in connection with the pending Rockwell acquisition, significant merger costs and / or unknown liabilities; (22) risks associated with third party contracts containing consent and / or other provisions that may be triggered by the Rockwell merger agreement; (23) risks associated with merger - related litigation or appraisal proceedings; and (24) the ability of United Technologies and Rockwell Collins, or the combined company, to retain and hire key personnel.
The four critical factors are: (a)
businesses with recurring revenue bases — like a renewable subscription — are far better than ones dependent on constantly securing
new customers; renewals are much easier and less expensive to secure than
new sales; (b)
customer retention is absolutely critical — all
customers are very costly to
acquire and very easy to lose in a world of almost infinite choices; (c)
businesses based on products that require constant replacement or renewal (the «razor blade» model) are much more attractive than durable goods
businesses (like selling refrigerators) where the products have very long repurchase or replacement life cycles and where the market could even fairly quickly reach saturation points; and (d)
businesses that offer products or services that had a predictably high rate of obsolescence were much more attractive than those where the products had long, useful lives.
Actual results, including with respect to our targets and prospects, could differ materially due to a number of factors, including the risk that we may not obtain sufficient orders to achieve our targeted revenues; price competition in key markets; the risk that we or our channel partners are not able to develop and expand
customer bases and accurately anticipate demand from end
customers, which can result in increased inventory and reduced orders as we experience wide fluctuations in supply and demand; the risk that our commercial Lighting Products results will continue to suffer if
new issues arise regarding issues related to product quality for this
business; the risk that we may experience production difficulties that preclude us from shipping sufficient quantities to meet
customer orders or that result in higher production costs and lower margins; our ability to lower costs; the risk that our results will suffer if we are unable to balance fluctuations in
customer demand and capacity, including bringing on additional capacity on a timely basis to meet
customer demand; the risk that longer manufacturing lead times may cause
customers to fulfill their orders with a competitor's products instead; the risk that the economic and political uncertainty caused by the proposed tariffs by the United States on Chinese goods, and any corresponding Chinese tariffs in response, may negatively impact demand for our products; product mix; risks associated with the ramp - up of production of our
new products, and our entry into
new business channels different from those in which we have historically operated; the risk that
customers do not maintain their favorable perception of our brand and products, resulting in lower demand for our products; the risk that our products fail to perform or fail to meet
customer requirements or expectations, resulting in significant additional costs, including costs associated with warranty returns or the potential recall of our products; ongoing uncertainty in global economic conditions, infrastructure development or
customer demand that could negatively affect product demand, collectability of receivables and other related matters as consumers and
businesses may defer purchases or payments, or default on payments; risks resulting from the concentration of our
business among few
customers, including the risk that
customers may reduce or cancel orders or fail to honor purchase commitments; the risk that we are not able to enter into acceptable contractual arrangements with the significant
customers of the
acquired Infineon RF Power
business or otherwise not fully realize anticipated benefits of the transaction; the risk that retail
customers may alter promotional pricing, increase promotion of a competitor's products over our products or reduce their inventory levels, all of which could negatively affect product demand; the risk that our investments may experience periods of significant stock price volatility causing us to recognize fair value losses on our investment; the risk posed by managing an increasingly complex supply chain that has the ability to supply a sufficient quantity of raw materials, subsystems and finished products with the required specifications and quality; the risk we may be required to record a significant charge to earnings if our goodwill or amortizable assets become impaired; risks relating to confidential information theft or misuse, including through cyber-attacks or cyber intrusion; our ability to complete development and commercialization of products under development, such as our pipeline of Wolfspeed products, improved LED chips, LED components, and LED lighting products risks related to our multi-year warranty periods for LED lighting products; risks associated with acquisitions, divestitures, joint ventures or investments generally; the rapid development of
new technology and competing products that may impair demand or render our products obsolete; the potential lack of
customer acceptance for our products; risks associated with ongoing litigation; and other factors discussed in our filings with the Securities and Exchange Commission (SEC), including our report on Form 10 - K for the fiscal year ended June 25, 2017, and subsequent reports filed with the SEC.
A steady, reliable cash flow is important to any
business, and it should come as no surprise that this is accomplished by both maintaining a solid base of loyal
customers, and consistently
acquiring new clients.
You can also look to expand your
business to
new customers by introducing a
new location,
acquiring a competitor or moving into a related industry.
Thus the salesperson doesn't feel desperate and can more confidently
acquire new business by directing negotiations to the point where the potential
customer ends up selling the salesperson on why they should do
business together.
As it can cost five times as much to
acquire new customers than to maintain
business with existing
customers, loyalty is critical to your brand's bottom line and long - term growth.
They're so focused on
acquiring new business, they forget about the current
customer base — the ones they've worked so hard to
acquire and nurture.
A successful SaaS
business is built on retaining your existing
customers, not just
acquiring new ones.
Develop plans to
acquire new customers or clients through direct sales techniques, cold calling, and
business - to -
business marketing visits
Mobile application will provide an unique opportunity for your
businesses to
acquire a
new customers.
Get4x is a global directory where money changers from cities all around the world list their cash exchange rates and
business details to
acquire new customers.
It costs about 5 times more to
acquire a
new customer than it does to generate
new business from an existing
customer.
In 1971, Eli
acquired SunLife, a small insurance company founded in 1890, for $ 52 million and transformed it into a
new business that would answer another essential public need: offering secure retirement savings to aging Baby Boomers — the same
customers who bought homes from Kaufman and Broad.
So the Show offers an inflow of
new potential
customers every year, bringing with it the potential for both buyers and exhibitors to
acquire new business.
«In most
businesses, the cost of
acquiring a
new customer is high.
The drive toward
acquiring new tracking metrics and developing analysis tools that determine areas of highest values allows
businesses to focus their energies on the most valuable
customer experiences.
Unfortunately, with all the
new marketing tactics and buzz terms, one of the most basic - and yet most effective marketing tool - in
acquiring more
business (or continued
business) is often forgotten: the act of giving
customers a deal.
According to a February 2013 article in Forbes magazine, keeping an existing
customer is seven times less expensive than
acquiring a
new one — making these programs a smart tool for both the
business and the consumer.
I really don't have a need to represent a company that clearly doesn't care about their
customers, a company that works harder at
acquiring new business than maintaining old relationships.
E-commerce retailer Wayfair loses roughly $ 10 for every
new customer it
acquires, according to a
new analysis by two
business school professors.
Drive
business development strategies and consistently exceed targeted sales goals; aggressively
acquired new accounts and managed all existing accounts with
customer - centric initiatives.
Drive
business development strategies and consistently exceed targeted
business goals; aggressively
acquired new accounts and managed all existing accounts with
customer - centric initiatives.
Acquired new clients and
business leads through proactive telephone and in - person
customer contact.
Prospected and
acquired new business and retained existing
customers.
Key Accomplishments • Maintained
customer base and succeeded in
acquiring loyalty and recurring
business from existing and
new customers • Awarded the Crux Award for continuously meeting targets
A
new line of
business was
acquired, which would require
new, high speed equipment in order to achieve the financial result as well as meet
customer expectations of deliverables.
Highlights Crowned King of the Sales Team for consistently bringing in at least 20
new clients each quarter Developed strong relationships with clients that led to first access when
new items hit the market Drafted a dynamite
business plan that led to increased saturation of market Combined expert industry knowledge with first - rate
customer service for great client retention rates Brilliant mind for details, including personal information about each doctor or medical practitioner
acquired as a client Extensive knowledge of disease pathology and the best treatment options Experience Medical Sales Representative 6/1/2010 — Current Sunnyvale Pharmaceuticals — Los Angeles, CA Repeatedly earned the top earner's spot in the company's monthly competition.
• Developed plans for
acquiring new clients and
customers through
business - to -
business marketing visits and direct sales techniques.
The best way you can manage your career is to
acquire a skill set and work experience that employers can use in their
business to make money, cut costs, engineer
new products, and serve
customers.
Demonstrated skills in leading highly effective teams to
acquire new customers, win critical
business opportunities and to improve client retention and satisfaction.
I would like to help define the
customer experience for a company by increasing retention utilizing my «WOW Customer training», reducing losses utilizing my fraud & risk management training in the banking industry, and acquiring new business by selling / upselling of products av
customer experience for a company by increasing retention utilizing my «WOW
Customer training», reducing losses utilizing my fraud & risk management training in the banking industry, and acquiring new business by selling / upselling of products av
Customer training», reducing losses utilizing my fraud & risk management training in the banking industry, and
acquiring new business by selling / upselling of products available.
Additionally, you will: * Lead with Heart — display empathy and compassion for your patients,
customers, caregivers and colleagues on your team * Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues» strengths, address development opportunities and decrease knowledge gaps * Identify critical
business opportunities and meaningful solutions to drive growth and improve performance in your pharmacy * Successfully implement those solutions by leading your team to achieve specified goals * Adapt to change and adjust plans to thrive in a dynamic community healthcare setting * Seek
new ways to grow, collaborate with others and deliver better outcomes * Align others around purpose to gain support and commitment * Facilitate a «team» culture that promotes caring, energy, enthusiasm and pride * Apply
acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors * The above represents a summary of the functions of a Pharmacy Manager.
Respected, enthusiastic professional with proven ability to develop and implement
business development, sales, marketing and PR strategies to
acquire new customers and retain existing accounts.
Advised sales force regarding all aspects of printing and filing requirements., 1998 - 2004 RCI GROUP, INC.,
New York, NY, Customer Service Representative and Print Production Manager, 1996 - 1998 NEW YORK PRINTING AND PUBLISHING COMPANY, New York, NY, Lead Plant Foreman, • Supervised press room staff consisting of 27 union employees., • Negotiated aspects of collective bargaining agreements., • Coordinated daily with plant and operations managers on all production schedules., • Purchased all supplies required to meet project specifications., • Monitored press room personnel to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 0
New York, NY,
Customer Service Representative and Print Production Manager, 1996 - 1998
NEW YORK PRINTING AND PUBLISHING COMPANY, New York, NY, Lead Plant Foreman, • Supervised press room staff consisting of 27 union employees., • Negotiated aspects of collective bargaining agreements., • Coordinated daily with plant and operations managers on all production schedules., • Purchased all supplies required to meet project specifications., • Monitored press room personnel to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 0
NEW YORK PRINTING AND PUBLISHING COMPANY,
New York, NY, Lead Plant Foreman, • Supervised press room staff consisting of 27 union employees., • Negotiated aspects of collective bargaining agreements., • Coordinated daily with plant and operations managers on all production schedules., • Purchased all supplies required to meet project specifications., • Monitored press room personnel to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 0
New York, NY, Lead Plant Foreman, • Supervised press room staff consisting of 27 union employees., • Negotiated aspects of collective bargaining agreements., • Coordinated daily with plant and operations managers on all production schedules., • Purchased all supplies required to meet project specifications., • Monitored press room personnel to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF
NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 0
NEW YORK,
New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 0
New York, NY, Senior
Customer Service Representative, 1987 - 1994 MERRILL CORPORATION,
New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 0
New York, NY, CORPORATE PRINTING COMPANY (
acquired by Merrill Corporation in 1993), Senior
Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES,
New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 0
New York, NY, Facilities Management Analyst, • Wrote
business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 000.
Two Kings Tickets (
New York, NY) 07/2006 — 12/2007 Director of
Business Development / Partner • Authored business plan, launched, and grew corporate sales from $ 0 to $ 500,000 in first year • Created marketing plans and sales goals focused on acquisition of corporate concierge services and social clubs • Negotiated deal to acquire over $ 400,000 of inventory at a discounted rate, saving the company over $ 100,000 • Mentored partners on best practices of establishing business goals focusing on efficiency and revenue growth • Worked with VIP Desk to increase revenue from secondary ticket sales through increased focus on customer service • Designed and implemented a targeted direct marketing program to enhance and better focus sales initiatives • Managed sale of company and assets to i
Business Development / Partner • Authored
business plan, launched, and grew corporate sales from $ 0 to $ 500,000 in first year • Created marketing plans and sales goals focused on acquisition of corporate concierge services and social clubs • Negotiated deal to acquire over $ 400,000 of inventory at a discounted rate, saving the company over $ 100,000 • Mentored partners on best practices of establishing business goals focusing on efficiency and revenue growth • Worked with VIP Desk to increase revenue from secondary ticket sales through increased focus on customer service • Designed and implemented a targeted direct marketing program to enhance and better focus sales initiatives • Managed sale of company and assets to i
business plan, launched, and grew corporate sales from $ 0 to $ 500,000 in first year • Created marketing plans and sales goals focused on acquisition of corporate concierge services and social clubs • Negotiated deal to
acquire over $ 400,000 of inventory at a discounted rate, saving the company over $ 100,000 • Mentored partners on best practices of establishing
business goals focusing on efficiency and revenue growth • Worked with VIP Desk to increase revenue from secondary ticket sales through increased focus on customer service • Designed and implemented a targeted direct marketing program to enhance and better focus sales initiatives • Managed sale of company and assets to i
business goals focusing on efficiency and revenue growth • Worked with VIP Desk to increase revenue from secondary ticket sales through increased focus on
customer service • Designed and implemented a targeted direct marketing program to enhance and better focus sales initiatives • Managed sale of company and assets to investors
CDW Corporation (Chicago, IL) 03/2005 — 03/2006 Small
Business Account Manager • Managed client accounts and sold various technology to small business clients • Acquired new small business customers through cold calling, networking, and other tactics • Communicated with current clients and vendors in order to follow through on orders • Participated in the CDW sells training academy developing key customer building components • Sold over a $ 100,000 worth of software to one customer due to exemplary customer
Business Account Manager • Managed client accounts and sold various technology to small
business clients • Acquired new small business customers through cold calling, networking, and other tactics • Communicated with current clients and vendors in order to follow through on orders • Participated in the CDW sells training academy developing key customer building components • Sold over a $ 100,000 worth of software to one customer due to exemplary customer
business clients •
Acquired new small
business customers through cold calling, networking, and other tactics • Communicated with current clients and vendors in order to follow through on orders • Participated in the CDW sells training academy developing key customer building components • Sold over a $ 100,000 worth of software to one customer due to exemplary customer
business customers through cold calling, networking, and other tactics • Communicated with current clients and vendors in order to follow through on orders • Participated in the CDW sells training academy developing key
customer building components • Sold over a $ 100,000 worth of software to one
customer due to exemplary
customer service
Repeat clients tend to spend more money over time, offer more
customer referrals and word - of - mouth recommendations, make fewer demands on service professionals, and can even lower your
business costs since they're cheaper than acquiring new customers, writes author Frederick F. Reichheld in The Loyalty Effect (Harvard Business School Press
business costs since they're cheaper than
acquiring new customers, writes author Frederick F. Reichheld in The Loyalty Effect (Harvard
Business School Press
Business School Press, 1996).