Key Achievements • Increased client base 66 % by employing exceptional first contact manner, resulting in word of mouth marketing • Decreased instances of dissatisfaction by ensuring assignment of «right staff member» for each type of service • Retained an important client who threatened to take her business
elsewhere following a particularly bad hair
job, by offering her a redo free of cost • Handled a series of salon support services during a particularly
busy time, in the event of staff shortages