Sentences with phrase «call abandonment rate»

, the parties to an outsourcing relationship will establish specific metrics to be achieved by the supplier in performing services under the agreement, e.g. 99.99 % server uptime in an infrastructure outsourcing or a call abandonment rate of less than 6 % for help desk services.

They also cover: Proportion of calls closed with telephone advice or managed without transport to A&E; Re-contact rate following discharge of care - to ensure that ambulance trusts provide safe and effective care the first time; Call abandonment rate - to ensure ambulance trusts can take 999 calls and that people don't abandon their 999 call before a control room operator has answered; Time to answer calls - measuring how quickly all 999 calls are answered; Time until treatment by an ambulance - dispatched health professional; Category A: eight minutes response time — measuring whether those patients most in need of an emergency ambulance get one quickly.

Not exact matches

The company's call center was able to reduce call - abandonment rates by analyzing why callers were hanging up and lowering wait times.

Responsible for overall service line metrics including call center abandonment rate, volume penetrated, phone screens, and quality assurance goals.

Possess sound judgment and decision - making skills gained from experience in managing quality of service, abandonment rate, average speed to answer, time service factor, first call resolution, and uptime; exemplary leadership in handling critical customer projects becoming an essential asset to the company.