Sentences with phrase «call center management experience»

Extensive customer service / call center management experience for major financial and retail institutions.

QUALIFICATIONS * Over Ten years of Call Center Management experience with proven ability to motivate diverse work teams to attain and meet prescribed goals and objectives.

• 15 years of Customer Service Operations and Call Center Management experience • 6 years of Project Leadership experience in a customer facing role within the telecommunications, legal and printing industries • Proven strategic focus to drive results using business performance data and analytics, ability to build and justify cases for improvement • Ability to develop highly effective employees and maintain a rewarding wo...

Extensive call center management experience for different industries; financial, insurance, telecommunications, among others.

Goal - oriented team leader with national supervisory and call center management experience.

The best fit candidate will offer call center management experience in a goal oriented setting.

Highlights Call center management experience Meticulous attention to detail Skilled multi-tasker Scheduling Telecommunications knowledge Conflict resolution proficiency High customer service -LSB-...] Continue Reading →

Not exact matches

Stephen Van Vreede (@ITTechExec) Resume Expert at BlueSteps Executive Career Services (BECS) Stephen brings 12 years as a career branding strategist / resume writer along with 8 years of corporate management experience, where he oversaw a large - scale, blended inbound and outbound call center with operational sites and virtual agents in the United States and India for a GE Capital company.

Profile: A highly skilled call center manager with nine years of experience in call centre management.

Generally a person with more than 6 years of experience in call center operations and with a management degree (mostly MBA!)

He also has eight years of corporate management experience, where he oversaw a large - scale, blended inbound and outbound call center with operational sites and virtual agents in the United States and India for a GE Capital company.

I am a seasoned professional with experience in call center management and quality data entry.

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Sample Insurance Resume Create Resume Sales Management Professional Sales Leader with 15 + years of experience leading sales / customer service call centers, telesales, field sales, VARs, and channel partners.

Skill Highlights Problem solving Customer service Account management Dispute resolution Revenue generation Time management Professional Experience Call Center Agent 8/1/2014 — 6/1/2016 LJ Ross Associates, Inc. — Jackson, MI Identified and handled customer inquiries and provided excellent customer service to resolve complaints and problems to customers» satisfaction.

Experience IT Support Analyst Premium Health Insurance Processing Center — Boise, ID 2014 — 2016 Call Center Operator Chester Appliance Customer Service — Twin Falls, ID 2010 — 2012 Education Bachelor of Philosophy Bell University, Graham Township, ID Minored in Systems Management.

Skill Highlights Banking and financial Services Customer service Account management Dispute resolution Selling and cross-selling products Time management Professional Experience Call Center Agent 8/1/2014?

Skill Highlights Customer service Problem solving Appointment setting Active listening and communication Selling and upselling services Relationship building Education and Training El Paso Community College Business Administration and Management Studies 2015 El Paso, TX Professional Experience 3/1/2016 — Present Call Center Agent Bella Vita Salon and Spa — El Paso, TX Answer incoming phone calls to book appointments, follow up to client voicemails, and assist with customer service needs.

Business Development Center Manager (Automotive) Serpentini Chevrolet - Tallmadge, OH Currently seeking a Customer Care supervisor with Call Center management / sales experience to fill a team leader...

I am an experienced contact center director with extensive knowledge in call center sales, support, business analysis, management and employee development.

A dedicated and hardworking professional with extensive experience in call center operations, customer service, relationship building / management, problem resolution, quality assurance, employee relations, and sales.

Tags for this Online Resume: Customer Service, Customer Experience, Call Center Technologies, CRM, Workforce Management

A management or non-management position in a mail center, mailroom, or call center environment of a growth orientated or established reputable firm utilizing my development, implementation and review related experience to interact with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met.

SUMMARY Experienced Lead Engineer in Healthcare Insurance, Workforce Management, Call Recording, Contact Center Technologies, Desktop Application testing and certification processes, Security Protocols, Policies and Access Control and Call Center Operations.

Diversified professional with 20 + years of extensive experience with Project and People Management, Corporate Mergers and Acquisition, Banking, Life and Annuity Insurance Products, Product Development, Call Center, Risk Management and Tax Reporting.

Tags for this Online Resume: Operations Director, Program Management, Process Improvement, Call Center, Customer Experience, Vendor Management

extensive call center / dispatch management experience.

I'm a Customer Service professional who has 15 years of diverse customer service experience ranging from high profile account management (i.e. Kaiser, Department of Defense) to large call center operations (i.e. 200 agents).

Tags for this Online Resume: Team Lead, Professional, Analytical, ITIL, VoIP specialist, Video conferencing expert, Prohect Manager, Telecom Analyst, Video Conferencing Specialist, Telecom cost analysis, Senior Telecommunications Analyst, VoIP infrastructure specialist, Documentation and Training, ShoreTel Specialist, Cisco Call Manager, Call Center Design, Polycom Video Conferencing, Telecomm Analyst, Telecomm Project Management, Polycom HDX, ShoreTel Certified, Cisco Call Manager Experience, Cisco Call Manager Experience, Longmont, CO, Longmont, CO, Microsoft Office, Microsoft Office, Problem Solving, Polycom Real Presence, Polycom Real Presence, Analytcial, Analytcial, Cost Savings, Cost Savings, Telecom Analyst, Telecom Project Management, Polycom Video

Tags for this Online Resume: Marketing, Marketing strategy, Account Management, Marketing Automation, Call Center, Marketing Management, Customer Success, Analytics, Customer Experience

An opportunity in call center management or administration, where my knowledge, experience, and personal skills can contribute to efficient daily operations, cost savings, applying best practices, and continuous quality improvement

Results - driven management executive with 15 years experience in training, development and project management including ten years call center management consulting with large - scale, high - volume, multi-site operations.

With experience working as a call center disease management mgr, personal trainer, public speaker, and head strength and conditioning coach I would like to add value to a health and wellness team devoted to increasing consumer health knowledge and implementation.

Highly motivated results - oriented professional with over 15 years of progressive leadership experience in operations, employee relations, customer service, training, performance management and team build with a proven track record of leading teams to exceed company sales, customer satisfaction and Call Center metrics.

Seeking a position in customer service, call center, or management with a company that will utilize over 12 years experience in customer service and office automation and management.

To work for a corporation that has high standards and one willing to utilize proven experience to build the next generation of patient care management using proven call center processes.

I am looking for an opportunity to apply my technical and project management experience in call center...

Highly motivated, enthusiastic professional with extensive experience in Leadership, Call Center Operations and Process Management.

Motivated, personable business professional with director level call center operations management experience and a successful track record in a customer service and revenue generating environment.

Tags for this Online Resume: ilingual Customer Service, Spanish, Call Center Experience, Insurance, Bilingual, Pharmaceutical, Accounts Payable, Billing, CCA, Customer Relationship Management, Customer Service

* Analyze, evaluate and work to resolve customer inquiries and issues * Interact with customers in a courteous and professional manner * Effectively communicate issues and resolutions to customers and appropriate internal staff * Use judgment and problem - solving skills to solve customer problems * Use multiple screens of information simultaneously to address customer needs * Follow processes according to contact center standards to ensure contact handling accuracy and operational effectiveness * Use technology tools as directed and within established guidelines * Adhere to precise work schedules, taking continuous phone calls for extended periods of time * Answer prior authorization inquiries calls as well as research and resolve formulary and benefit issues * Consistently meet established productivity, schedule adherence, and quality standards * Performs other duties as assigned by management Education / Experience: * High School Diploma or equivalent * Minimum one (1) year current / recent Pharmacy Technician experience in healthcare setting * PTCB Pharmacy Certification required or ability to obtain within six - months of Experience: * High School Diploma or equivalent * Minimum one (1) year current / recent Pharmacy Technician experience in healthcare setting * PTCB Pharmacy Certification required or ability to obtain within six - months of experience in healthcare setting * PTCB Pharmacy Certification required or ability to obtain within six - months of employment

SUMMARY A tech savvy graduate with 8.5 years of experience in software development life cycle along with configuration control, production support and service management in IT industry, gaining wide exposure to the call center and IVR technologies, Online banking, and Banking knowledge of end to end business processes.

To continue a management career in a stable, professional, diverse environment for a leading corporation, which provides opportunities for career growth, utilizing my sales and service expertise, call center experience, coaching and leadership ability.

Motivated and results driven marketing professional with exceptional organizational and coaching skills focusing on market analytics and research, performance analysis and reporting, process improvement and project management; significant experiences at driving change; improving agents» performance, and increasing customer satisfaction at call centers; unique combination of business development experience and expertise in m...

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

The following are highlights of my qualification and accomplishments: • Extensive experience in customer service, call center support, operations and management.

Professional Summary Dedicated Data Center Technician with over 20 years» experience combining management and customer service expertise in Data Center Operations and call centers.

Tags for this Online Resume: Global Service, Account Management, Customer Experience, Cost Control, Global Support, Contract management, Vendor Management, Customer Relationship Management, Management, P&L / Budget Management, CRM Management, Support, Strategic Initiatives, Warranty Management, Call Center Management, Customer Experience, Cost Control, Global Support, Contract management, Vendor Management, Customer Relationship Management, Management, P&L / Budget Management, CRM Management, Support, Strategic Initiatives, Warranty Management, Call Center management, Vendor Management, Customer Relationship Management, Management, P&L / Budget Management, CRM Management, Support, Strategic Initiatives, Warranty Management, Call Center Management, Customer Relationship Management, Management, P&L / Budget Management, CRM Management, Support, Strategic Initiatives, Warranty Management, Call Center Management, Management, P&L / Budget Management, CRM Management, Support, Strategic Initiatives, Warranty Management, Call Center Management, P&L / Budget Management, CRM Management, Support, Strategic Initiatives, Warranty Management, Call Center Management, CRM Management, Support, Strategic Initiatives, Warranty Management, Call Center Management, Support, Strategic Initiatives, Warranty Management, Call Center Management, Call Center Operations

Tags for this Online Resume: Technical Support, Call Center, International Experience, Operations, Process Improvement, People Management

Tags for this Online Resume: Recruiting, Customer Experience, Back Office, Fraud, Management, Project Management, Vendor Management, Call Center, Outsourcing, Process improvement, Employee Satisfaction