Sentences with phrase «call center management professional»

This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Call Center Management Professional Candidate should be properly created.

The sample below is for a Call Center Management Professional Resume.

Summary A dynamic, intelligent, dependable customer service and call center management professional with 15 years of experience.

SUMMARY Experienced Customer Service / Call Center Management Professional with expertise in various aspects of the call center industry while leading teams to perform to the highest standards to exceed customer and company expectations.

CAREER SUMMARY Call Center Management professional with a progressive career and proven results managing both domestic and international call center operations.

Summary: I'm a well - rounded Call Center Management Professional proving an exceptional ability to manage and maintain facilities in a manner that supports every department's needs and objectives with a focus on controlling costs.

CAREER SUMMARY A bi-lingual, call center management professional with a proven managerial background and a proficiency in Medicare, Medicaid, and Healthcare Reform programs.

HIGHLIGHTS OF QUALIFICATIONS: Accomplished Program Manager / Business Manager and Call Center Management Professional offering over 20 years of successful performance, proven proficiency and accomplishments in: * Senior Benefits Advisement / Consulting - Arizona State Retirement System * Healthcare / (Medicare / Medicaid) Supervisory Experience and general back ground of Appeals & Grievances - US Health Dept. * Project & Busine...

Not exact matches

The legislation also calls for the pest management plan to be made available to parents of pupils enrolled at the school or day care center, and mandates that staff and professional pest control applicators hired to apply pesticides on school sites undergo annual training on integrated pest management and safe pesticide use.

Archive: Laura Morris, [email protected] Art Education Program: Travis Laughlin, [email protected] Billing / Finance: Annette Binet, [email protected] Collection Management: Kira Osti, [email protected] Creating a Living Legacy (CALL) and Professional Development: Shervone Neckles - Ortiz, [email protected] Grants: Allison Hawkins, [email protected] Joan Mitchell Center: Gia Hamilton, [email protected]

Highly qualified and skilled management professional with excellent communication skills willing to work on the position of call center supervisor in an organization where I will gent an opportunity to utilize my knowledge

*** Promoted to Supervisor position above *** COMPUTER KNOWLEDGE & MECHANICAL SKILLSMicrosoft Windows 2002 XP Professional including Excel, Word, PowerPoint, Access, Publisher, Microsoft Project, MS Outlook, and Schedule +, Lotus Notes, Internet Explorer 7.0, Adobe Acrobat, Foxfire — PeopleSoft Human Resource and Procurement / Purchasing Database Systems - «Adminstaff» — «Timekeeper» Attendance Tracking — ACD Call Center Mgmt Systems, Toshiba Strata CS Viewpoint, OnBase, ExCapp, PMS — Fiserv Paperless Mgmt Systems — Accounting / Construction software systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — SkillPath

Specializing in placing support, office management, administrative professionals, and recent college graduates, in addition to candidates in Events & Public Relations, Customer Service & Call - Center, Sales & Business Development, and Marketing & Communications, our industry - leading placement consultants partner with employers and job - seekers to create the perfect match.

Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state - of - the - art practices; participating in professional societies.

If you've worked in any of these positions you may be a good match for this position: Account Coordinator, Account Management Coordinator, Account Manage, Account Representative, Account Specialist, Administrative Assistant, Assistant Account Manager, Assistant Customer Care Center Manager, Bellman, Benefit Coordinator, Bilingual Customer Service Representative, Business Service Representative, Call Center Customer Support, Call Center Lead, Call Center Representative, Call Center Supervisor, Cashier, Client Relations Associate, Client Relations Manager, Client Relations Representative, Client Services Coordinator, Client Services Representative, Client Service Specialist, Concierge, Customer Care Representative, Customer Relationship Specialist, Customer Service Agent, Customer Service Ambassador, Customer Service Associate, Customer Service Greeter, Customer Service Lead Customer Service Manager, Customer Service Professional, Customer Service Representative, Customer Service Specialist, Customer Solution Representative, Customer Support Associate, Customer Support Specialist, Client Support Manager, Customer Support Specialist, Flight Attendant, Front Desk Agent, Front Desk Associate, Front Desk Coordinator, Front Desk Manager, Front Desk Receptionist, Guest Service Agent, Guest Service Representative, Hostess, Inside Salesperson, Medical Receptionist, Online Customer Support, Outbound Calling Representative, Patient Care Coordinator, Receptionist, Retail Associate, Retail Sales Associate, Sales Assistant, Sales Coordinator, Server, Service Administrator, Service Adviser, Service Consultant, Supervisor of Provider Relations, Technical Support Representatives, Teller

People from all backgrounds seeking part time or full time opportunities in the following areas are encouraged to inquire about our program: sales, customer service, part time, manager, accounting, clerical, management, computer, engineer, human resources, driver, security, administrative assistant, purchasing, medical, administrative, receptionist, retail, maintenance, warehouse, education, finance, director, telecommunications, real estate, engineering, insurance, data entry, project manager, information technology, part time, printing, technician, legal, automotive, teacher, winter, banking, analyst, nursing, restaurant, controller, network, environmental, nurse, design, quality, safety, secretary, office, assistant, hotel, accountant, vice president, medical assistant, transportation, supervisor, general, advertising, writer, social services, java, all, graphic, mba, holiday, office manager, communications, sales manager, admin, mortgage, social work, training, cms, attorney, research, payroll, oracle, executive assistant, paralegal, courier post, drivers, pharmaceutical, operations, president, web, Rn, law enforcement, autocad, health care, executive, food, production, chef, cad, project management, tax, auto, editor, hospitality, hvac, pharmaceutical sales, it, collections, Spanish, unix, are buyer, facilities, professional, mechanical, bartender, help desk, travel, logistics, call center, truck driver, inventory, financial analyst, computers, pharmacist, police, teaching, counselor, chemist, plant manager, photography, bookkeeper, medical sales, electrical engineer, health, trader, bilingual, business analyst, recruiter, cfo, accounts payable, sports, cashier, financial, music, social worker, publishing, project, support, business development, lpn, welder, clerk, technical, quality assurance, government, distribution, secretarial, sales management, mental health, nanny, child care, registered nurse, cna, Japanese, technical support, administration, property manager, cook, shipping, pharmacy, coordinator, entertainment.

I am a seasoned professional with experience in call center management and quality data entry.

Sample Insurance Resume Create Resume Sales Management Professional Sales Leader with 15 + years of experience leading sales / customer service call centers, telesales, field sales, VARs, and channel partners.

Skill Highlights Problem solving Customer service Account management Dispute resolution Revenue generation Time management Professional Experience Call Center Agent 8/1/2014 — 6/1/2016 LJ Ross Associates, Inc. — Jackson, MI Identified and handled customer inquiries and provided excellent customer service to resolve complaints and problems to customers» satisfaction.

Skill Highlights Banking and financial Services Customer service Account management Dispute resolution Selling and cross-selling products Time management Professional Experience Call Center Agent 8/1/2014?

Skill Highlights Customer service Problem solving Appointment setting Active listening and communication Selling and upselling services Relationship building Education and Training El Paso Community College Business Administration and Management Studies 2015 El Paso, TX Professional Experience 3/1/2016 — Present Call Center Agent Bella Vita Salon and Spa — El Paso, TX Answer incoming phone calls to book appointments, follow up to client voicemails, and assist with customer service needs.

Professional Summary: Skills: Customer Service, Sales, Leadership High Volume Call Center Scheduling Management / Supervisory Skills Collections

A dedicated and hardworking professional with extensive experience in call center operations, customer service, relationship building / management, problem resolution, quality assurance, employee relations, and sales.

Tags for this Online Resume: Consulting, Professional Services, Services, Six Sigma Quality, Training, Management, Program Management, Automotive, Call Center, Outsourcing, Customer Service, Customer Relationship Management

Diversified professional with 20 + years of extensive experience with Project and People Management, Corporate Mergers and Acquisition, Banking, Life and Annuity Insurance Products, Product Development, Call Center, Risk Management and Tax Reporting.

I am a Financial Services professional with a solid background in client service and sales, call center, operations and relationship management in the Boston area.

I'm a Customer Service professional who has 15 years of diverse customer service experience ranging from high profile account management (i.e. Kaiser, Department of Defense) to large call center operations (i.e. 200 agents).

Tags for this Online Resume: Team Lead, Professional, Analytical, ITIL, VoIP specialist, Video conferencing expert, Prohect Manager, Telecom Analyst, Video Conferencing Specialist, Telecom cost analysis, Senior Telecommunications Analyst, VoIP infrastructure specialist, Documentation and Training, ShoreTel Specialist, Cisco Call Manager, Call Center Design, Polycom Video Conferencing, Telecomm Analyst, Telecomm Project Management, Polycom HDX, ShoreTel Certified, Cisco Call Manager Experience, Cisco Call Manager Experience, Longmont, CO, Longmont, CO, Microsoft Office, Microsoft Office, Problem Solving, Polycom Real Presence, Polycom Real Presence, Analytcial, Analytcial, Cost Savings, Cost Savings, Telecom Analyst, Telecom Project Management, Polycom Video

Highly motivated results - oriented professional with over 15 years of progressive leadership experience in operations, employee relations, customer service, training, performance management and team build with a proven track record of leading teams to exceed company sales, customer satisfaction and Call Center metrics.

Accomplished management professional with a dynamic career leading high - growth and start - up call center initiatives.

Self - motivated and organized professional with repeated success in project and call center management.

Highly motivated, enthusiastic professional with extensive experience in Leadership, Call Center Operations and Process Management.

Motivated, personable business professional with director level call center operations management experience and a successful track record in a customer service and revenue generating environment.

Results - oriented performance with proven leadership strengths that include: Underwriting Result based Collections Performance Management Team Building Creative Problem Solving Communication Skills Project Management Account Management Supervisor Lead Employee Call Center professional MS Office, Excel, Powe...

* Analyze, evaluate and work to resolve customer inquiries and issues * Interact with customers in a courteous and professional manner * Effectively communicate issues and resolutions to customers and appropriate internal staff * Use judgment and problem - solving skills to solve customer problems * Use multiple screens of information simultaneously to address customer needs * Follow processes according to contact center standards to ensure contact handling accuracy and operational effectiveness * Use technology tools as directed and within established guidelines * Adhere to precise work schedules, taking continuous phone calls for extended periods of time * Answer prior authorization inquiries calls as well as research and resolve formulary and benefit issues * Consistently meet established productivity, schedule adherence, and quality standards * Performs other duties as assigned by management Education / Experience: * High School Diploma or equivalent * Minimum one (1) year current / recent Pharmacy Technician experience in healthcare setting * PTCB Pharmacy Certification required or ability to obtain within six - months of employment

Analytical strategist and results - oriented professional with a strong track record of delivering high impact initiatives in Service Delivery, Customer Relationship Management, Call Center, Customer Service as well as Staff Leadership, Training and Development.

To continue a management career in a stable, professional, diverse environment for a leading corporation, which provides opportunities for career growth, utilizing my sales and service expertise, call center experience, coaching and leadership ability.

Motivated and results driven marketing professional with exceptional organizational and coaching skills focusing on market analytics and research, performance analysis and reporting, process improvement and project management; significant experiences at driving change; improving agents» performance, and increasing customer satisfaction at call centers; unique combination of business development experience and expertise in m...

Professional Summary Dedicated Data Center Technician with over 20 years» experience combining management and customer service expertise in Data Center Operations and call centers.

I am a results - focused management professional offering 20 years of progressive leadership experience in customer service departments and call centers.

Professional experience includes publishing, business management, administrative management and government administration, agriculture, housing and call centers.

Accomplished business professional seeking to apply over 20 years of experience in financial services, banking, statistical report maintenance, project management, training / coaching and call center support.

Highly - motivated and results - oriented management professional with extensive background enhancing overall call center and customer service activities.

Highly personable Customer service professional with over five years of experince in account management, sales processing and call - center operations within various industries.

Areas of Expertise Sales Development Customer ServiceCall Center Management Process Improvement Operations Management P&L Administration Project Management Total Quality Management Training & Development Labor Relations Professional Highlights * Built a Call Center from ground up generating sales of $ 15.6 M in first 8 months of operation * Generated $ 3.5 M in new revenue over four months by establishing a new inbound call ceCall Center from ground up generating sales of $ 15.6 M in first 8 months of operation * Generated $ 3.5 M in new revenue over four months by establishing a new inbound call cecall cen...

SUMMARY: Successful sales professional with over 18 years of account management, call center, and telesales experience.

A result driven, dedicated professional with solid experience in, (Call center management, Customer Client relationship building, and Customer Service), looking to obtain a career.

I'm a highly personable Customer Service Professional with over twenty years of experience in account management, claims and sales processing, client on - boarding, logistics, and call - center operations within the food, industrial and automotive service industries.

SUMMARY OF QUALIFICATIONS I am an experienced professional manager with years of practical oversight and a strong background in operational performance, customer service, call centers, management and staff development, budgeting, tracking key point indicators, sales and marketing, promotions, training development and instructing, as well as properties, facilities and maintenance experience.

Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts.