Sentences with phrase «call center manager with»

Knowledgeable Call Center Manager with ability to develop and mentor today's workforce into tomorrow's leaders.

Professional Summary Accomplished Call Center Manager with proven success in leading a large customer support organization and successful call center of 80 - 125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to ans...

SUMMARY Driven Customer Service / Call Center Manager with proven track record of call center development.

* Highly motivated, results - driven Call Center Manager with over 9 years of management experience.

CAREER SUMMARY Customer Service / Call Center Manager with specific expertise in resolving complex member and employee concerns.

Experienced Call Center Manager with deep knowledge of policies and procedures coupled with successful track record of meeting or exceeding performance metrics and accurately measuring agent performance.

Call Center Manager with proven abilities to lead and manage teams to succeed beyond expectations.

Professional Customer Service and Call Center Manager with 24 years of experience in fast - paced customer service and call center environments.

Summary Energetic Call Center Manager with strong time management skills who thrives in a fast - paced, dynamic environment.

I am a Customer Support Manager / Call Center Manager with over 15 years of service.

Our client is looking for a call center manager with supervisory...

Profile: A highly skilled call center manager with nine years of experience in call centre management.

Not exact matches

Time for some brutal honesty... this team, as it stands, is in no better position to compete next season than they were 12 months ago, minus the fact that some fans have been easily snowed by the acquisition of Lacazette, the free transfer LB and the release of Sanogo... if you look at the facts carefully you will see a team that still has far more questions than answers... to better show what I mean by this statement I will briefly discuss the current state of affairs on a position - by - position basis... in goal we have 4 potential candidates, but in reality we have only 1 option with any real future and somehow he's the only one we have actively tried to get rid of for years because he and his father were a little too involved on social media and he got caught smoking (funny how people still defend Wiltshire under the same and far worse circumstances)... you would think we would want to keep any goaltender that Juventus had interest in, as they seem to have a pretty good history when it comes to that position... as far as the defenders on our current roster there are only a few individuals whom have the skill and / or youth worthy of our time and / or investment, as such we should get rid of anyone who doesn't meet those simple requirements, which means we should get rid of DeBouchy, Gibbs, Gabriel, Mertz and loan out Chambers to see if last seasons foray with Middlesborough was an anomaly or a prediction of things to come... some fans have lamented wildly about the return of Mertz to the starting lineup due to his FA Cup performance but these sort of pie in the sky meanderings are indicative of what's wrong with this club and it's wishy - washy fan - base... in addition to these moves the club should aggressively pursue the acquisition of dominant and mobile CB to stabilize an all too fragile defensive group that has self - destructed on numerous occasions over the past 5 seasons... moving forward and building on our need to re-establish our once dominant presence throughout the middle of the park we need to target a CDM then do whatever it takes to get that player into the fold without any of the usual nickel and diming we have become famous for (this kind of ruthless haggling has cost us numerous special players and certainly can't help make the player in question feel good about the way their future potential employer feels about them)... in order for us to become dominant again we need to be strong up the middle again from Goalkeeper to CB to DM to ACM to striker, like we did in our most glorious years before and during Wenger's reign... with this in mind, if we want Ozil to be that dominant attacking midfielder we can't keep leaving him exposed to constant ridicule about his lack of defensive prowess and provide him with the proper players in the final third... he was never a good defensive player in Real or with the German National squad and they certainly didn't suffer as a result of his presence on the pitch... as for the rest of the midfield the blame falls squarely in the hands of Wenger and Gazidis, the fact that Ramsey, Ox, Sanchez and even Ozil were allowed to regularly start when none of the aforementioned had more than a year left under contract is criminal for a club of this size and financial might... the fact that we could find money for Walcott and Xhaka, who weren't even guaranteed starters, means that our whole business model needs a complete overhaul... for me it's time to get rid of some serious deadweight, even if it means selling them below what you believe their market value is just to simply right this ship and change the stagnant culture that currently exists... this means saying goodbye to Wiltshire, Elneny, Carzola, Walcott and Ramsey... everyone, minus Elneny, have spent just as much time on the training table as on the field of play, which would be manageable if they weren't so inconsistent from a performance standpoint (excluding Carzola, who is like the recent version of Rosicky — too bad, both will be deeply missed)... in their places we need to bring in some proven performers with no history of injuries... up front, although I do like the possibilities that a player like Lacazette presents, the fact that we had to wait so many years to acquire some true quality at the striker position falls once again squarely at the feet of Wenger... this issue highlights the ultimate scam being perpetrated by this club since the arrival of Kroenke: pretend your a small market club when it comes to making purchases but milk your fans like a big market club when it comes to ticket prices and merchandising... I believe the reason why Wenger hasn't pursued someone of Henry's quality, minus a fairly inexpensive RVP, was that he knew that they would demand players of a similar ilk to be brought on board and that wasn't possible when the business model was that of a «selling» club... does it really make sense that we could only make a cheeky bid for Suarez, or that we couldn't get Higuain over the line when he was being offered up for half the price he eventually went to Juve for, or that we've only paid any interest to strikers who were clearly not going to press their current teams to let them go to Arsenal like Benzema or Cavani... just part of the facade that finally came crashing down when Sanchez finally called their bluff... the fact remains that no one wants to win more than Sanchez, including Wenger, and although I don't agree with everything that he has done off the field, I would much rather have Alexis front and center than a manager who has clearly bought into the Kroenke model in large part due to the fact that his enormous ego suggests that only he could accomplish great things without breaking the bank... unfortunately that isn't possible anymore as the game has changed quite dramatically in the last 15 years, which has left a largely complacent and complicit Wenger on the outside looking in... so don't blame those players who demanded more and were left wanting... don't blame those fans who have tried desperately to raise awareness for several years when cracks began to appear... place the blame at the feet of those who were well aware all along of the potential pitfalls of just such a plan but continued to follow it even when it was no longer a financial necessity, like it ever really was...

After graduating from Grays School of Art in Aberdeen, Scotland, with an MA in art & design, he worked as a teacher, graphic designer, and call center manager before finding his niche in journalism.

While Indeed's search gave us highly applicable and relevant results based on the overall title and job role, GlassDoor's similar search seemed to have returned results based on the actual listing such that the word call returned listings that advertised «no cold calling» and the phrase manager returned a host of managerial positions that had nothing to do with call centers.

Communicates daily with off - site Call Center Manager on all operational functions.

My past work experience has shaped me into an Operations Manager with skills in Call Center Operations and staff training and development servicing a wide array of global corporations.

With this letter and the attached resume, I would like to express my sincere interest in the Call Center Manager position you have available at The Hive.

My past work experience and educational success has shaped me into a Business Manager with skills in Sales, Human Resources, Procurement and Call Center Operations servicing a wide array of global corporations.

Familiar with Cisco Call Manager, Nortel PBX's, Contact Center Technologies, CPE, Voicemail systems, Wireless Phones, Carriers, and ancillary equipment

With reference to your advertisement in «times today», dated October 10, 2011, for the post of a call center manager, attached is my resume for your perusal.

*** Promoted to Supervisor position above *** COMPUTER KNOWLEDGE & MECHANICAL SKILLSMicrosoft Windows 2002 XP Professional including Excel, Word, PowerPoint, Access, Publisher, Microsoft Project, MS Outlook, and Schedule +, Lotus Notes, Internet Explorer 7.0, Adobe Acrobat, Foxfire — PeopleSoft Human Resource and Procurement / Purchasing Database Systems - «Adminstaff» — «Timekeeper» Attendance Tracking — ACD Call Center Mgmt Systems, Toshiba Strata CS Viewpoint, OnBase, ExCapp, PMS — Fiserv Paperless Mgmt Systems — Accounting / Construction software systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — SkillPath

You can make a phone call to the health center in the list or catalog (or even to a hospital of your own preference) and can converse with the human resource manager or with the organization's manager.

A call center manager is a person who interacts with several business organizations.

Manager of call centers resolving issues with unauthorized charges, air travel, hotel arrangement, and visa applications via phone calls, emails, social media platforms, and chart.

This might include working with a call center manager or other personnel if a resolution can not be made.

In other words, find out if you'll be stuck with an inexperienced call center employee or if you'll be given the direct phone number of top - level managers.

Customer service Skills: Call center managers are adept at courteously interacting with customers and ensuring their requirements are met

Collect and summarize agent productivity and adherence data as well as call center data for weekly GAP call with Busines Managers.

Coordinated bi-weekly conference calls with program managers to discuss and identify possible trends that may impact call center service levels.

Owners and managers have a responsibility for making sure their customer service team is equipped with the skills they need to thrive in a busy call center environment.

I do not intend to provide you with a generalized list of qualifications here — instead, I would like you to focus on what my specific abilities as a call center team manager are, and how I have used them to ensure successful activities in the past.

The conference call will be 45 minutes with a 15 minute Q&A session with our community health center chief medical officers, medical directors, chief nursing officers, nurse managers, nurses, and medical assistants.

Overflow Call Center (NEO) 2010 — 2011 Manager Assisted with creation of facilities logistics building out locations, equipment, telephony, hardware and software.

Create Resume Rodger Vance 100 Main Street, Cityplace, CA, 91019 [phone] [email protected] Career Overview IT Manager with 12 years experience in Call Center environments.

Make sure your call center manager job application gets taken to the next level with a convincing cover letter.

Create this Resume Deandre Barbeau 1977 Shinn Avenue Pittsburgh, PA 15222 (123)-263-7084 [email protected] Objective: To be able to work and grow professionally as Help Desk Manager in one of the most established technical call center industries and share my working knowledge with routers, switches, and other networking devices.

Business Development Center Manager (Automotive) Serpentini Chevrolet - Tallmadge, OH Currently seeking a Customer Care supervisor with Call Center management / sales experience to fill a team leader...

Professional Summary Energetic and dynamic Corporate Trainer, Sales Performance Manager, and Consultant with 10 years career experience in field and call center product sales.

Professional Summary Highly effective, results - oriented manager with proven expertise in achieving call center and company goals while facilitating employee development through training, coaching, and mentoring.

I am a very highly successful and versatile manager with expertise in Compliance & Auditing, Brokerage Operations, Call Center Management, Staff Supervision, Training & Development, Budgeting, & Project Management.

High - energy & success - driven manager with a strong customer - focused background in call center management.

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Dedicated customer service / office manager with 20 + years of experience in call centers, sales, and warehouse distribution.

Highly motivated manager and leader with expertise in customer service, technical operations, and call center operations.

I wish to continue my career as a seasoned «hands - on» Manager and Team Leader with 16 plus years of knowledge / experience in a diverse Call Center environments with exceptional customer service and communication skills.

I am a talented manager with experience in compliance, financial services, training, and call center management.

Dedicated Business / Practice Manager with 20 years of experience in the call center, veterinary, accounting, real estate / property management and event planning fields.

Detail - oriented Global End - User Support Manager with experience in Global Call Center, Help Desk, Technical Support and Service Desk Manager roles implementing company objectives to improve support experience.

Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives.