Sentences with phrase «call center operations»

A dedicated and hardworking professional with extensive experience in call center operations, customer service, relationship building / management, problem resolution, quality assurance, employee relations, and sales.

Very familiar with call center operations and including service level metrics, occupancy rates and call volume forecasting.

Developed «best practice» processes / procedures through ongoing evaluations of existing policies and procedures that ensured efficient call center operations.

My knowledge on call center operations and my management skills would enable me to play a valuable role in expanding your business.

Strong ability to oversee call center operations and promote professional development of staff.

They also conduct system audits and analysis to determine ways to improve call center operations.

I am seeking a position that will allow me to utilize my diverse experience within a senior call center operations role.

Successful manager with over 20 years of professional experience for positions leading call center operations, client services, and corporate training across industries.

Successful executive with 15 years of extensive background in internal and client branded call center operations and initiatives.

Known as the hands on leader who has ability to direct call center operations, manage multiple call center locations.

Strong background in call center operations, people management, employee development and customer service.

If you have experience working in a call center and are trying to advance to a supervisor role, emphasize in your resume your understanding of call center operations.

Call Center Operations Manager Sample Job Description View the job description for call center operations manager

SUMMARY Accomplished enthusiastic professional with extensive experience in customer call center operations.

Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state - of - the - art practices; participating in professional societies.

I managed a large call center operation with a staff of 100 + and 9 Supervisors receiving over 100,000 incoming calls monthly.

So the big banks, big wealth managers, all the big insurance companies, helping them solve everything from call center operations issues to «what's our five year growth strategy?»

Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff including professors and professional educators.

Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades POS & ATM, Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff.

Innovative and creative Customer Service Professional with a proven track record in managing call center operations on a large scale while driving brand growth and improving customer service and support Experienced leader recognized for building strong customer relationships while leveraging superior negotiating skills to achieve problem resolution and brand success.

Utilize my experience in implementing and successfully managing a vendor management office along with having in depth knowledge of all aspects of call center operations within the mortgage servicing and telecommunications industry to add value to the right company.

With my proven record of success in leading and optimizing call center operations and staff — along with my experience serving in a direct customer service position — will greatly contribute to the success of your team at Wayward, Inc..

Collaborated closely with SMEs to identify and analyze core requirements and key features of the ongoing telecom, media and call center operations projects

Dynamic, results - oriented Senior Call Center Executive with over 20 - year's call center operations leadership and management experience.

An expert in enhancing profitability; developing streamlined processes utilizing the most up to date technology; and a record of success revitalizing and restructuring Call Center operations.

Motivated, personable business professional with director level call center operations management experience and a successful track record in a customer service and revenue generating environment.

As an Operations Vice President for national sales & marketing company, I have collaborated and worked from the ground levels of marketing, inside sales, customer service and inbound call center operations.

Qualifications Profile Analytical and skilled Operations and Customer Service professional with 30 years of multifaceted and progressively responsible expertise in leading client services and call center operations across diverse market industries.

• Proactive Manager with versatile experience supporting executive - level start - up companies: customer service processes, sales & distribution, facilities and resource allocation • Adept experience managing inbound / outbound call center operations to deliver customer support and technical services to medical professionals • Track record for consistently improving productivity, increasing efficiency and reducing expenses • Ability...

Manager of call center operations as well as employe and faculity sdafety.

Most recent experience has been in retail; but preference is to return to the call center arena and utilize my knowledge, energy, skills, and savvy to contribute to successful call center operations and company profitability.

Results driven management executive, currently the Chief Operating Officer, with over 20 years of experience in workforce management, analyzing call center operations, implementing strategies, process and technologies to improve productivity and efficiency.

CAREER SUMMARY Call Center Management professional with a progressive career and proven results managing both domestic and international call center operations.

Manager of global business architecture, process optimization, value engineering and technology integration focused on creating new, sustainable revenue streams, streamlined business processes, harmonized global service operations, e-business solutions and web self service capabilities reducing global service delivery and call center operations cost.

Promoted six times in six years due to the ability to quickly assess call center operations...

Roles varied from managing branches of all sizes to large volume call center operations.

* A diverse background that includes client and vendor services implementation and project management employee training claims and call center operations system migration and testing compliance and regulatory affairs and government managed care programs (Medicaid Medicare ACA)

Skills Skilled in call center operations Adheres to customer service... line phone operation proficiency Customer interface expertise Service - oriented Inventory control and... operation On time and reliable Proficient in customer service Work History Kitchen Prep / Expo / Front Line

Demonstrated empathy and understanding... call center operations Advanced customer interface expertise Exceptional workflow management Workforce

Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.

Experienced in call center operations assuming responsibility for addressing incoming customer inquiries, case management and case escalation procedures.

Tags for this Online Resume: call center manager, call center operations manager, call center director, customer service manager, client services manager, site director

Managed call center operations.