Sentences with phrase «call center services within»

Call centers have also become a focal point in the local economy, with T - Mobile, Ticketmaster, and Conergys (a notorious outsourcer of call center services within the US) among the largest.

Not exact matches

For example, in the future, customer service agents using software from call - center company Genesys may be able to initiate support or telemarketing conversations by simply clicking on contact information within a customer's record.

Ellison took many opportunities to boast about Oracle's new cloud services, like one called Cloud@Customer that lets customers run Oracle's cloud computing infrastructure services within their own so - called on - premise data center infrastructure.

To that end, the Orleans schools master plan calls for bundling several community services within or adjacent to new and reconstructed schools — a library branch, a wellness clinic, a community garden, and a senior center, for example.

If the information in the tool informs you that your refund check is mailed, but you have not received it within 45 days after the mailing date the IRS provides to you, call the International Taxpayer Service Call Center at 267-941-1000 (Monday - Friday, 6 am - 11 pm Ecall the International Taxpayer Service Call Center at 267-941-1000 (Monday - Friday, 6 am - 11 pm ECall Center at 267-941-1000 (Monday - Friday, 6 am - 11 pm EST).

In my experience, there seems to be several different types of customer service representatives within each credit card company's call center (s).

My background includes serving as a customer service associate within both call - center and retail environments.

Performed sales, service, and billing customer interactions within company call center.

Volunteered to help spearhead a new department within Call Center, which focused on providing [company name] Customers with Elite Service.

Work collaboratively within a team - oriented call center by handling over 200 customer inquiries a day for entire state of Texas - including complaints, billing questions and payment extension / service request.

I maintain the on - call schedule book that contains on - calls for departments within Park Nicollet and answer services we answer for as well as entering them into Smart Web and Smart Center.

Challenged to drive productivity and efficiency improvements within the Houston Product Support Call Center, Pune - India Call Center and the professional services team.

Handling incoming calls within a call center environment, emails and paper correspondence from customers, agents and field office associates requesting information or service; providing that information once identity is established and taking steps to provide or coordinate service

I have experience working as a customer service representative and call center manager within both the for - profit and nonprofit sector, as well as a background in higher education instruction.

The role operates within a customer service oriented call center environment.

Resume Text TRACI HUGHES 123 Street, City, ST, 12345 H: [phone] C: [phone] [email protected] Professional Summary Customer - oriented Customer Service Representative with over 10 years of experience providing world class customer service within a call center envirService Representative with over 10 years of experience providing world class customer service within a call center envirservice within a call center environment.

Resume Text LESLIE ROBERTS 123 Street, City, ST, 12345 H: [phone] C: [phone] [email protected] PROFESSIONAL SUMMARY Call Center Agent with three years of experience in customer service within call center environments, seeking to take next career step with a respected organizatCall Center Agent with three years of experience in customer service within call center environments, seeking to take next career step with a respected organizCenter Agent with three years of experience in customer service within call center environments, seeking to take next career step with a respected organizatcall center environments, seeking to take next career step with a respected organizcenter environments, seeking to take next career step with a respected organization.

Offering an award winning track record of customer excellence within high volume environments that include call centers, customer service / desk, and patient account representative.

To obtain a position within a Financial Services call center as Customer Service Rep, working the PM shift.

Proactive strategic planner and operations leader with 10 + years of success driving measurable improvements in operational performance, productivity, and customer service within fast - paced, high - volume call center environments

Highly personable Customer service professional with over five years of experince in account management, sales processing and call - center operations within various industries.

I'm a highly personable Customer Service Professional with over twenty years of experience in account management, claims and sales processing, client on - boarding, logistics, and call - center operations within the food, industrial and automotive service induService Professional with over twenty years of experience in account management, claims and sales processing, client on - boarding, logistics, and call - center operations within the food, industrial and automotive service induservice industries.

• 15 years of Customer Service Operations and Call Center Management experience • 6 years of Project Leadership experience in a customer facing role within the telecommunications, legal and printing industries • Proven strategic focus to drive results using business performance data and analytics, ability to build and justify cases for improvement • Ability to develop highly effective employees and maintain a rewarding wo...

Highly personable professional with over ten years of combined experience in account management, customer service, administrative, and call - center operations within the sales, telecommunication, judicial, and insurance industries.

My objective is to find a permanent job that my customer service and call center skills can be an asset to the day to day functions of the company.I would like to grow within that company and learn the tools of the trade so to speak.

I am a well diverse Customer Service Call center representative, with experience in social work, retail, data entry, computer skills, experienced in retail, certified nursing and verification training and analyzing, seeking jobs that require any of my skills so that I show case those skills to those seeking help and growth from within, Mygoals is to make a career out of what I love to do most and that is Customer serService Call center representative, with experience in social work, retail, data entry, computer skills, experienced in retail, certified nursing and verification training and analyzing, seeking jobs that require any of my skills so that I show case those skills to those seeking help and growth from within, Mygoals is to make a career out of what I love to do most and that is Customer serviceservice...

Utilize my experience in implementing and successfully managing a vendor management office along with having in depth knowledge of all aspects of call center operations within the mortgage servicing and telecommunications industry to add value to the right company.

ACCOMPLISHMENTS * Created a workshop for the Q / A Department that improved the over-all customer service best practices within a 300 - plus seat Call Center * Authored a training script titled: «The Art of Providing Information to the Customer» which was incorporated into the Call Center training program as a major training resource * Received frequent commendations on the handling of escalated calls including quick resolution...

Seeking a challenging position as a trainer, call center or customer service Manager, within a great company, where I can grow and apply my skills, knowledge, and experience within a team to assist in furthering the organization's objectives.

Seeking position within your firm that allows me to utilize my Paralegal, Mediation, Banking skills, as well as, extensive Call Center, Customer Service and Secretarial skills.

Accomplishments Successful Operations Management 23 years * Completion of call center design, process improvement and telecommunication improvements * Execution of CRM and CRM cloud migration project * Execution in Healthcare Insurance and CMS Government Operations Leadership * Consummate Service Delivery Director in Healthcare IT, Patient Accounting Software, Electronic Health Record, Meaningful Use within the Ambulatory S...

PROFESSIONAL EXPERIENCE Time Warner Cable, New York • NY 1994 — 2011 Regional Serviceability Project Manager (2009 — 2011) Regional Network Operating Center (RNOC) Analyst (2008 — 2009) Workforce Management (2006 — 2008) Business Operations Analyst (2004 — 2006) Administration Department (1996 — 2004) Customer Service Representative (1994 — 1996) Developed and implemented an Automation of Serviceability tool that promoted communication between call center staff and Construction and Engineering departments and assisted market development efforts within the Northeast market area to expand market share and business growth, and dramatically improved turnaround rates from 90 days to 4Center (RNOC) Analyst (2008 — 2009) Workforce Management (2006 — 2008) Business Operations Analyst (2004 — 2006) Administration Department (1996 — 2004) Customer Service Representative (1994 — 1996) Developed and implemented an Automation of Serviceability tool that promoted communication between call center staff and Construction and Engineering departments and assisted market development efforts within the Northeast market area to expand market share and business growth, and dramatically improved turnaround rates from 90 days to 4center staff and Construction and Engineering departments and assisted market development efforts within the Northeast market area to expand market share and business growth, and dramatically improved turnaround rates from 90 days to 4 days.

My background includes serving as a customer service associate within both call - center and retail environments for Reynolds and Reynolds.

Knowledgeable and self directed leader with expertise in Customer Service and Call Center start - up within a variety of industries.

Service both business and individual accounts within a busy call center that employs a staff of 500.

To obtain a management position within the customer service arena and or call center environment.

PROFESSIONAL SUMMARY Service - minded Senior Customer Service Manager with over 18 years» experience in leading teams within fast - paced call center, seeking to take next career step in a customer - focused role.

Lead a company culture to achieve brand loyalty and profit through balancing Six Sigma process management and Human Sigma customer interaction within a customer service and call center environment.

As a Visual Agent, you will work within our call center to assist members over an Interactive Video Teller Machine with new and existing account services, promoting products and services, account...

5/2000 — 06/2007 Wells Fargo Bank — Internet Services Group (call center) Steve Sekiguchi: Manager 1220 Concord Ave. Concord, CA — 800-956-4442 Supervisor / Customer Service Representative 4 (Lead) Promoted several times within the first 2 years and then to a Customer Service Lead position for 3 years in Various departments of Online Customer Service.

Driven partner eager for professional growth, increased responsibility, and the opportunity to leverage extensive service, issue resolution, sales support, and call center expertise — along with an entrepreneurial spirit — within the performance - based work culture of a growing organization.

Driven partner eager for professional growth, increased responsibility, and the opportunity to leverage extensive customer service, risk mitigation, personnel development, strategic planning, call center operations, and service coordination expertise within the performance - based work culture of a growing firm.

GMAC INSURANCE Earth City, MO Call Center Analyst (January 1999 to August 2002) • Forecasted call volume and scheduled representatives according to business needs with a service level attempt of 80 % of calls answered within 20 seconds or less • Assisted with establishing call center metrics by monitoring call volume and adjusting staffing levels as needed • Utilized Totalview IEX and Lucent / Avaya CenterVu Supervisor to monitor agent's adherence and performance for approximately 250 representatives • Partnered with Human Resources Recruiting department on staffing strategies and hiring decisions based on full time equivalency • Managed, coached and motivated a staff of 4 call center schedulers and 3 dialer analCall Center Analyst (January 1999 to August 2002) • Forecasted call volume and scheduled representatives according to business needs with a service level attempt of 80 % of calls answered within 20 seconds or less • Assisted with establishing call center metrics by monitoring call volume and adjusting staffing levels as needed • Utilized Totalview IEX and Lucent / Avaya CenterVu Supervisor to monitor agent's adherence and performance for approximately 250 representatives • Partnered with Human Resources Recruiting department on staffing strategies and hiring decisions based on full time equivalency • Managed, coached and motivated a staff of 4 call center schedulers and 3 dialer anCenter Analyst (January 1999 to August 2002) • Forecasted call volume and scheduled representatives according to business needs with a service level attempt of 80 % of calls answered within 20 seconds or less • Assisted with establishing call center metrics by monitoring call volume and adjusting staffing levels as needed • Utilized Totalview IEX and Lucent / Avaya CenterVu Supervisor to monitor agent's adherence and performance for approximately 250 representatives • Partnered with Human Resources Recruiting department on staffing strategies and hiring decisions based on full time equivalency • Managed, coached and motivated a staff of 4 call center schedulers and 3 dialer analcall volume and scheduled representatives according to business needs with a service level attempt of 80 % of calls answered within 20 seconds or less • Assisted with establishing call center metrics by monitoring call volume and adjusting staffing levels as needed • Utilized Totalview IEX and Lucent / Avaya CenterVu Supervisor to monitor agent's adherence and performance for approximately 250 representatives • Partnered with Human Resources Recruiting department on staffing strategies and hiring decisions based on full time equivalency • Managed, coached and motivated a staff of 4 call center schedulers and 3 dialer analcall center metrics by monitoring call volume and adjusting staffing levels as needed • Utilized Totalview IEX and Lucent / Avaya CenterVu Supervisor to monitor agent's adherence and performance for approximately 250 representatives • Partnered with Human Resources Recruiting department on staffing strategies and hiring decisions based on full time equivalency • Managed, coached and motivated a staff of 4 call center schedulers and 3 dialer ancenter metrics by monitoring call volume and adjusting staffing levels as needed • Utilized Totalview IEX and Lucent / Avaya CenterVu Supervisor to monitor agent's adherence and performance for approximately 250 representatives • Partnered with Human Resources Recruiting department on staffing strategies and hiring decisions based on full time equivalency • Managed, coached and motivated a staff of 4 call center schedulers and 3 dialer analcall volume and adjusting staffing levels as needed • Utilized Totalview IEX and Lucent / Avaya CenterVu Supervisor to monitor agent's adherence and performance for approximately 250 representatives • Partnered with Human Resources Recruiting department on staffing strategies and hiring decisions based on full time equivalency • Managed, coached and motivated a staff of 4 call center schedulers and 3 dialer analcall center schedulers and 3 dialer ancenter schedulers and 3 dialer analysts

Verizon Wireless / Alltel Communications (Virginia Beach, VA) 2/1999 — 10/2000 Technical Support Representative • Provided customers with technical support for mobile phone and accessories • Utilized effective communication and customer service skills to provide quality service • Recognized as a top 10 % performer within the call center • Promoted for excellence in service, reliability, and dedication to company goals

The Win Local ® Suite — offering a new service called Mobile Concierge ™, a new type of call center model powered by Mobile Real Estate, LLC — provides real estate professionals with the tools they need to take a mobile - first approach to marketing their brand and listings within their local market.