Sentences with phrase «call handling procedures»
Partnered with department Managers / Directors in planning, implementation, and assessment of call handling procedures within Retirement department.
http://www.resumemycareer.com/ Not exact matches
Teachers say: «We need help with classroom management: discipline problems, effective classroom rules, procedures, handling students who don't do the homework, who call out, curse, come in late, fight, throw things, and attack us.»
I had a case involving several back years «offsetting» (but not just late filing like yours) and found that IRS systems and procedures mostly handle each year separately (they call it a «module»).
Fewer than one fourth of cities have procedures that actually support compliance with the 1986 Oklahoma Dog and Cat Sterilization Act, a law intended to keep shelter animals from giving birth to more unwanted animals; many do not keep records of the number of animals handled and 28 shelters refused to return calls or told us they would not discuss their shelter policies with the public.
Job Description: • Represents the Kansas City Pet Project in a professional, polite and enthusiastic manner • Assists the veterinarians on a daily basis with preparing surgery patients, health assessments, and treatments of animals • Assist in medical rounds with Shelter Veterinarians or identifying animals that need to be seen by a Shelter Veterinarian • Administer medications to both cats and dogs in accordance with veterinarian's prescribed doses and ensure all treatment protocols prescribed for sick / injured animals are performed timely, safely, and humanely • Responsible for following best practices for sanitation protocols in all veterinary clinic and isolation areas to reduce / eliminate disease transmission • Input all medical notes, health assessments, vaccinations, surgeries, treatments, etc., into PetPoint • Provides support for other departments, such as Intake, Foster, Placement & Transport, or Adoptions by assisting as needed for vaccinations, deworming, blood draws, etc. • Prepares and sanitizes surgical instruments / packs each day to ensure packs are ready for use the following day • Assists with discharging animals to the public post-surgery or following up with sick pet appointments, explaining any medical issues, medications, after care instructions, etc. • Ensures adequate medical supplies and medications are available and reports any shortages to Vet Clinic Manager • Enforces and maintain KCPP safety and cleanliness, and all health and security rules and procedures • Follows disease prevention procedures and completes cleaning of veterinary clinic areas daily and ongoing throughout the day to decrease biological risks to humans and other animals • Care, feed, and safely handle animals to avoid injury to persons / animals • Properly store and maintain inventory of medical supplies, including Schedule II narcotics • Performs laboratory analysis techniques to assist Shelter Veterinarians • Reads, understand, interpret, and apply department policies and procedures • Prepares reports and other written materials in a logical, concise, and accurate manner • Functions calmly in situations that require a high degree of sensitivity, tact, and diplomacy • Communicates effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in all situations which require a high degree of sensitivity, tact and diplomacy • Treats employees, representatives of outside agencies, volunteers, and members of the public with courtesy and respect • Provides prompt, efficient and responsive service for all phone calls forwarded to the Vet Clinic.
Some of the special services we offer is custodial services for bearer shares and documents, mail forwarding, call handling, bank account introductions and administration, corporate searches and filings, assistance with special licensing procedures with offshore mutual funds, offshore banks, offshore insurance companies under the Belize law.
You can update your call - handling procedures at any time.
You can customize your call - handling procedures according to whether Spanish - speaking callers are common or occasional.
Absenteeism, being paid for snow days, business hours, call - in procedure, Canada labour Code, employee handbook, Employee lateness, employment law, Employment / Labour Standards Acts, getting to work safely, high rate of absenteeism, hours of work, how to handle pay for employees who either stay home or leave early because of weather, inclement - weather policy, Labour Law, management, Occupational Safety and Health legislation, policies and procedures, policy manual, sick leave, telecommuting, time worked versus time off, travel disruptions, winter - weather policy, work from home via remote VPN connections, working from home, working hours
Their role includes assisting engineers, taking phone calls, handling correspondence, creating presentations, performing research, and writing procedure manuals.
Other duties of an Office Receptionist include answering to phone calls, providing basic information, handling correspondence, receiving shipments, providing administrative support, implementing security procedures, updating appointment calendars, operating office equipment, photocopying documents, and maintaining the reception area clean and organized.
Among the tasks mentioned above, General Office Clerks also have to answer phone calls, transfer messages, handle various management procedures or provide administrative support.
These employees are required to increase customer satisfaction by performing the following tasks: taking incoming calls, attracting potential customers, opening customer accounts, updating financial accounts, identifying customer needs, helping to meet team targets, handling escalated issues, and using company procedures and guidelines.
From handling multi-line phone systems and screening / forwarding calls to scheduling appointments and providing outstanding customer service, I excel at prioritizing tasks, collaborating with peers and management teams, and adhering to internal processes and procedures.
Assistant Manager example resumes typically describe duties such as implementing office procedures, supervising projects, preparing reports, handling phone calls and correspondence, maintaining a good relationship with customers, and organizing meetings and conferences.
Typical job duties of a Medical Support Assistant include greeting patients, taking phone calls, maintaining agendas, scheduling appointments, overseeing billing procedures, collecting patient information, providing emotional support to patients, ordering office supplies, handling insurance forms, informing physicians on the urgency of admitting a patient, and completing other tasks as assigned by medical staff.
Common duties of an Office Administrator include implementing office procedures, supervising junior staff, handling correspondence, maintaining filing systems, typing, taking phone calls, taking minutes, making travel arrangements, organizing meetings and events, doing paperwork, photocopying documents, and collaborating with other departments.
Examples of Call Center Supervisor duties include: formulating targets, handling recruitment and training, providing feedback, motivating staff, adhering to call center procedures, reporting to senior managers, writing performance reports, and handling escalated customer issCall Center Supervisor duties include: formulating targets, handling recruitment and training, providing feedback, motivating staff, adhering to call center procedures, reporting to senior managers, writing performance reports, and handling escalated customer isscall center procedures, reporting to senior managers, writing performance reports, and handling escalated customer issues.
Examples of Medical Laboratory Assistant responsibilities include: greeting patients, providing information about procedures, answering to inquiries, taking phone calls, handling the correspondence, preparing specimens, completing simple procedures, and running basic tests.
Customer Service Officer • Greeted customers and provided them with information on store's offers • Escorted them to their choice of aisles and demonstrated products • Provided customers with price and warranty information • Took telephone calls and responded to inquiries • Assisted customers through payment procedures and ensured that their purchases were packed and delivered efficiently • Took and serviced complaints and handled requests for exchanges and returns
• Increased the efficiency of front desk staff members by providing them with required training and supervision • Implemented and trained staff members in the use of a complex PABX system, making call handling easier to manage • Handled correspondence and incoming and outgoing mail by following set company procedures • Took and relayed messages over the phone and in person and ensured that any emergent messages are delivered promptly • Ascertained the overall cleanliness and maintenance of the office, especially front desk and waiting areas
Health Coordinators work in healthcare units and are responsible for a variety of clerical and operational tasks, such as taking phone calls, doing paperwork, handling admissions and discharges, arranging for transfers, ordering supplies, scheduling procedures, offering information to patients, and assessing care quality.
Typical Call Center Manager resume examples list duties such as recruiting and training staff, implementing office procedures, ensuring high customer service standards, evaluating call center performance and handling the most complex customer inquirCall Center Manager resume examples list duties such as recruiting and training staff, implementing office procedures, ensuring high customer service standards, evaluating call center performance and handling the most complex customer inquircall center performance and handling the most complex customer inquiries.
Common tasks for Medical Office Administrative Assistants are answering phone calls, solving patient inquiries, handling mail, maintaining the inventory and overseeing patient admission and discharge procedures.
Answer and direct phone calls Organize and schedule appointments Plan meetings and take details minutes Write and distribute email, correspondence, memos, letters, faxes and forms Assist in the preparation of regularly scheduled reports Develop and maintain a filing system Update and maintain office policies and procedures Order office supplies and research new deals and suppliers Maintain contact list Book travel arrangements Submit and reconcile expense reports Provide general support to visitors and act as a point of contact for internal and external clients Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Other duties as assigned Job Requirements Qualifications for the Administrative Assistant Position:
Information Clerk • Handle telephone calls and respond to information asked for • Provide visitors and patients with heads up on their inquiries and problems • Determine nature of visit of persons entering establishment and direct or escort them to their destinations • Provide information regarding health procedures and policies and direct people to the right departments • Direct incoming calls to intended recipients and take message in the absence thereof • Take and record information regarding patients, visitors and other people entering the facility • Assist during admission and discharge procedures • File reports and perform research and information retrieval duties as requested • Handle facility inventory by initiating and maintaining contact with vendors and suppliers • Distribute incoming mail and ensure that outgoing mail is sent out on time • Prepare and send correspondence such as memos and letters
• Greeted patients and families and provided them with information • Took patients» histories and recorded information on predefined systems • Handled patients» appointments and doctors» scheduling duties • Made follow up calls to remind patients of their appointments • Handled payments for services not covered by insurance companies • Answered telephone calls and provided callers with needed information • Explained medical procedures to patients and prepared them for medical examinations • Assisted with medical transcription and coding duties by preparing patient information • Managed patient billing documents for patients paying by credit • Assisted in following up on insurance claims by contacting designated insurance companies
• Tracked and updated service requests and generated automatic reports for TOCOR • Provided troubleshooting and resolution for route service requests with approved procedures • Handled over 20,000 service calls per month • Managed training and daily operations in CSE Labor Category
• Led customers through payment procedures by assisting cashiers in processing payments through credit cards and cash • Ascertained that all purchased items were properly packed or wrapped according to customers» instructions • Handled complaints and suggestions by first listening intently to what customers have to say and then managing the problem according to protocol • Provided aftersales services according to company policies • Made follow - up calls to gauge customer satisfaction
Responsibilities for this Administrative Assistant job include: • Responsible for scheduling appointments, giving information to callers, making travel arrangements and otherwise relieving officials of clerical work and minor administrative and business detail Set up and maintain paper and electronic filing systems for records, correspondence, and other material • Answer office telephone and give information to callers, take messages, or transfer calls to appropriate individuals • Locate and attach appropriate files to incoming correspondence requiring replies • Greet office visitors and handle their inquiries or direct them to the appropriate person based on their needs • Open, read, route, and distribute incoming mail or other materials and answer routine letters • Complete forms in accordance with company procedures • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions as needed • Compose, type, and distribute meeting notes, routine correspondence, and reports Qualifications: • Must have Associate's Degree or 2 - 3 years work experience in the field or in a related area • Proficiency in Microsoft Office, with demonstrated expertise in Word, Excel and PowerPoint • Strong attention to detail and follow - up skills Pay for this position is $ 15.00 / hr plus overtime as needed.
• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a customer wants to be assisted • Listen to the customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in customers» accounts and ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates
• Avert a sticky situation involving a potential robbery at the hotel, by recognizing signs of intrusion and alerting the security personnel on time • Reorganize bookkeeping process, making it 50 % more efficient than before by incorporating a dynamic calculation module • Greet guests as they arrive and inquire into their reservation status • Verify reservations and assist guests in filling out registration forms • Attend telephone calls to take reservations and provide information of vacant rooms and rates • Check guests in and out of the hotel by following prescribed protocols and procedures • Ascertain that guests» luggage is delivered to their rooms and proper keys or key cards are issues • Process payments during check - ins and check - outs and tender change and receipts • Perform bookkeeping duties such as handling accounts receivable and payable
Bridge Help, Bowbells, ND 11/2004 — 8/2011 Help Desk Agent • Responded to incoming calls for information and assistance by following a standard script • Walked customers through installation procedures and troubleshot their problems over the telephone • Created tickets for escalated issues, and ensured that they were followed up on in a consistent manner • Provided customers with information on available upgrades and ensured that they were kept updates about technical specifications • Assisted walk - in customers with their problems, including handling installations and upgrades, and software and hardware configurations
Responsibilities for Administrative Assistant: • Answer and direct phone calls • Organize and schedule appointments • Plan meetings and take detailed minutes • Write and distribute email, correspondence memos, letters, faxes and forms • Assist in the preparation of regularly scheduled reports • Develop and maintain a filing system • Update and maintain office policies and procedures • Order office supplies and research new deals and suppliers • Maintain contact lists • Book travel arrangements • Submit and reconcile expense reports • Provide general support to visitors • Act as the point of contact for internal and external clients • Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Hillside Hospital, Gresham, OR 3/2012 to Present Intake Coordinator • Respond to inquiry calls and provide information regarding hospital policies and procedures • Greet patients» and families as they arrive and swiftly inquire into their purpose of visit • Ascertain that emergency patients are quickly admitted and that intake requirements are handled post first aid or emergency care • Derive information from non-emergency patients pertaining to medical history and demographics • Take not of insurance information and ensure that it is verified from the company • Provide patients with information regarding co-pays and services that their insurance does not cover • Verify eligibility and benefits accurately and obtain initial authorizations • Provide information pertaining to hospital policies and available medical procedures • Study each patient's case thoroughly and determine which / what type of doctor should be informed • Ascertain the medical records are properly and confidentially maintained
Unit Assistant SOUTH CAROLINA HEALTHCARE CENTRE, Charlotte, NC (May 2011 — November 2013) • Managed the database while ensuring data confidentiality • Issued admittance and discharge slips • Forwarded insurance claims on behalf of patients to various companies • Briefed the patients about medical procedures, admission and discharge protocols • Supervised the nursing staff and coordinated their shifts • Fielded inbound visitor calls and handled correspondence
• Reorganize the visitor check in / out procedure by introducing an automated identification system • Attain mid-year bonus following excellent front desk management work in 2011 • Greet visitors, guests and customers as they arrive • Provide information asked for and direct them to the right departments • Assist visitors and customers to the right staff member • Handle telephone calls and direct them to the right recipient • Distribute incoming mail and manage outgoing correspondence • Schedule meetings and conferences • Hand out employee application, memos and notices
Sales Assistant State Farm Insurance, Largo, FL 2/2003 — 8/2005 • Welcomed clients and provided them with initial information regarding the company's insurance plans • Performed cold calling activities to generate clientele and scheduled appointments for insurance agents to follow up on • Handled records management and filing duties by following set company policies and procedures • Responded to clients» queries over the telephone and in person and referred them to available insurance agents • Compiled paperwork for each client and assisted in filling out first information forms
• Give assistance to the front end Associates with cost checks • Maneuver the register when required • Follow appropriate procedures for handling claims goods • Answer Customer calls quickly • Maintain a correctly merchandised department through zoning the department • Ensure the merchandise is correctly signed and priced • Provide outstanding Customer Service by: Practising a 3 Metre Rule • Help Customers in finding commodities • Answer register calls quickly • Remain well - informed regarding all areas of the store
• Greeted patients as they enter the facility • Took patient information for record purposes • Maintained demographic and insurance information • Verified information by interviewing patients • Reviewed medical history and took vital signs • Educated patients about the facility's policies and medical procedures • Recorded billing information • Managed supplies and equipment • Maintained a safe and clean environment for the patients and the doctors • Liaised with insurance companies • Created and maintained record systems to ensure that patients» information was properly recorded • Manned the telephone exchange, answered telephone calls and provided required information • Registered new patients by assisting them in filling out registration forms and providing them with information on required documents • Prepared examination rooms by ensuring that all equipment and supplied were available and in good working order • Assisted doctors in performing examinations by operating medical equipment and providing them with supplies needed to complete the procedure • Prepared patients for examinations by assisting them in changing into robes and providing them with information on what to expect during the procedure or examination • Created and maintained effective liaison with insurance companies to verify patients» insurance coverage information • Contacted insurance companies to determine the status of submitted claims and follow up on delayed or unpaid claims • Calculated co-pays and provided patients with information on how much coverage their insurance company will provide to them for each procedure • Created and implemented supplies inventory systems and contacted vendors and suppliers to ensure timely delivery of equipment and supplies • Provided one on one information of what to expect from a procedure to patients and their families • Administered medication to patients and ensured that medicine refill requests are timely filled • Oversaw the cleanliness, maintenance and sterilization of medical equipment after each procedure • Scheduled patients for appointments and performed follow up duties to ensure that all appointment slots are filled • Handled any cancelled appointment slots by allotting them to patients on the facility waiting lists
• Organized and processed paperwork, reports and all kinds of claims documentation • Entered, recorded and reviewed claims into claims information management system • Performed verification checks on the customer / claimant loss - claims following company's standard policies and procedures • Attended to clients, claimants, field appraisers and management queries, regarding claims using the claims MIS • Forwarded appropriate claims for new losses verifying data for accuracy • Performed billing and payment processes • Processed routine claims transactions related to reserves and issued required checks or receipts • Resolved all kinds of issues / problems regarding claims and payments • Regularly run and generated claims reports for management • Gave formal presentations regarding all claims activities to the senior management at the bimonthly • Utilizing outstanding communication and interpersonal skills maintained strong and positive relationships with the providers, the claimants, and the clients • Provided company with necessary clerical support like handling fax, attending and making telephone calls as directed, filing and photocopying, matching checks with receipts etc. • Prepared, updated and organized customer and client's files • Managed all types of correspondence preparing, reviewing and sending memos, letters, emails, reports, applications, and forms • Provided effective CSR to providers, field appraisers, agents, insurance agencies, clients and customers • Matched incoming emails, mails, and faxes with the claims records • Arranged and set up medical appointments for health claims • Kept department's office supplies stocked • Maintained confidential claims information including correspondence with sensitive information • Accelerated claims correspondences as well as updated claims diaries • Worked in a team on several pilot claim projects • Reviewed and kept the record of closed files
Waitrose, Carson, IA May 2012 — Present Supermarket Assistant • Welcome customers as they arrive at the supermarket / department and inquire into their purpose of visit • Provide customers with information on where their choice of products are located • Assist customers in locating items and provide them with information on prices and expiry dates • Demonstrate product features and provide warrantee information • Lead customers through payment procedures by processing cash and credit card payments • Pack purchases in paper bags and assist customers in carrying them to their vehicles • Arrange for purchases to be delivered to customers» offices and homes • Provide aftersales services by calling up customers and asking them if their purchases are working properly • Take and service requests for exchanges and returns by strictly following company policies • Handle stocking and restocking activities, keeping the 4Ps of marketing in mind • Ascertain that the department and assigned shelf areas are kept cleaned and maintained at all times
KIPP PUBLIC SCHOOLS, Grand Forks, ND 1/2010 to 3/2011 School Clerk • Provided students and parents with information on enrollment and admissions procedures • Assisted in filling out forms and handled data entry duties • Prepared materials for teachers for use in lesson plans and curriculum development • Managed correspondence and distributed incoming mail to intended recipients • Handled photocopying and scanning duties and performed maintenance on office equipment • Took telephone calls and responded to inquiries by following standard phandled data entry duties • Prepared materials for teachers for use in lesson plans and curriculum development • Managed correspondence and distributed incoming mail to intended recipients • Handled photocopying and scanning duties and performed maintenance on office equipment • Took telephone calls and responded to inquiries by following standard pHandled photocopying and scanning duties and performed maintenance on office equipment • Took telephone calls and responded to inquiries by following standard protocol
Highly skilled in greeting guests and ensuring correct verification procedures, handling telephone calls / emails, and routing them appropriately, and answering queries and managing reservations.
• Organize to - be-called lists and make telephone calls to new and existing customers to provide them with service and product information • Provide customers with detailed information on features and benefits of offered products using strong, clear voice with high energy • Convince customers to make informed purchasing decisions, based on provided information using customer focused mentality and positive attitude • Respond positively to customers» inquiries and concerns by following company protocol • Create and maintain logs of conversations transpired with customers according to established procedures • Generate viable sales leads and pass them on to the sales department for perusal • Deliver prepared scripts about offered products and services, and ensure that any complaints are handled quickly • Create and update customers» information in the database on a regular basis
• Develop and implement departmental administrative procedures • Manage calendars and schedules • Organize meetings and seminars and handle material acquisition duties • Ensure that university executives are appropriately prepared for meetings and conferences • Provide needed administrative support to student services • Plan the various logistics of university events such as budgets, speakers, promotions and communications) • Provide administrative support to HR by assisting with interviews and providing needed information • Provide administrative support to accounting department by preparing forecasts and reconciling budgets • Write and coordinate grant applications • Draft correspondence and prepare presentations • Take and record minutes of meetings • Prepare notices, memos and university agendas • Research information and record research summaries for university staff • Assist in designing and implementing university policies and procedures • Coordinate university affairs and events • Serve as a liaison to faculty, staff and alumni • Open, review and distribute incoming mail • Plan and arrange conferences and communicate arrangements to appropriate individuals • Supervise, monitor and coordinate activities of administrative staff • Take dictation from staff and faculty to prepare manuscripts and correspondence • Proofread and correct documents • Entertain visitors in the absence of supervisors • Maintain inventory of office supplies and equipment • Order supplies and manage paperwork necessary for purchasing • Design office filing systems and handle office records • Compile information provided by staff and faculty and organize it in the form of reports • Resolve routine conflicts • Follow up and track work flow and provide needed support to various projects • Train subordinates and assign appropriate work duties • Answer, screen and route incoming calls
• Track record of creating office correspondence such as letter, memos and reports according to professional protocols • Skilled in handling incoming calls for information and providing concise info by remaining within company protocol limitations • Competent in maintaining records and filing systems according to set procedures • Known for maintaining the confidentiality of all information • Proficient in liaising with vendors and suppliers to ensure accurate and timely delivery of office equipment and supplies • Deep insight into operating and maintaining office equipment such as copiers, fax machines and scanners • Effectively able to work with technology to ensure smooth office practices and procedures • Demonstrated ability to perform scheduling and follow up duties • Well - versed in providing support to different departments with their projects, including marketing, sales and procurement • Able to arrange travel and accommodation for executives based on their specific requirements • Unmatched ability to take and type minutes of the meeting while maintaining accuracy and essence of each agenda • Competent at communicating verbally and in writing to answer queries or provide information in an accurate and professional manner • Efficiently coordinates the flow of information both internally and externally to ensure smooth work processes
May 2008 — Jun 2009 Colwen Hotel — Worcester, MA Front Desk Clerk • Greeted all guests upon arrival and ensured a fast and professional check - in process • Handled incoming calls through PBX console • Reviewed accounts and charges with guests in the check out procedure • Verified customer's identification and credit for stay • Assigned room keys • Answered inquiries related to hotel services and amenities • Took messages and ensured their quick delivery
Medical Billing Manager BRONX MEDICAL CENTER, Bronx, NY 6/2012 to Present • Lead medical billing and collection processes by handling calls and correspondence on all overdue balances • Coordinate efforts with management to develop meaningful metrics and ensure that they are achieved • Develop and train team members to carry out specific medical billing, coding and collection activities • Oversee the operations of the billing department to ensure coordination of medical coding, charge entries, claims submissions and payment postings • Follow up on accounts receivables and handle reimbursement management duties • Analyze billing and claims for accuracy and completeness and ensure that claims are submitted to appropriate insurance entities • Prepare and analyze accounts receivable reports and insurance contracts • Audit present procedures to monitor and improve the efficiency of billing and collection procedures • Participate in the development and implementation of operating policies and protocols • Realign staff members to meet changing trends impacting coding, collections and accounts receivables
Handled Incoming calls and directed calls to different departments.Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Had exceptional knowledge of merchandise by working in several departments.