Sentences with phrase «call management procedures»
Achievements • Formulated and implemented a greeting script for incoming calls thereby adding professionalism to call management procedures.
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'' «notes the threats to the future of the Royal Mail and welcomes the conclusion of the Hooper Report that, as part of a plan to place the Royal Mail on a sustainable path for the future, the current six days a week universal service obligation (USO) must be protected, that the primary duty of a new regulator should be to maintain the USO, and that the Government should address the growing pensions deficit; notes that modernisation in the Royal Mail is essential and that investment must be found for it; endorses the call for a new relationship between management and postal unions; urges engagement with relevant stakeholders to secure the Government's commitment to a thriving and prosperous Royal Mail, secure in public ownership, that is able to compete and lead internationally and that preserves the universal postal service; further notes the Conservatives» failure to invest in Royal Mail when they were in power in contrast with Labour's support for both Royal Mail and the Post Office; and notes that legislation on these issues will be subject to normal parliamentary procedures.»
Teachers say: «We need help with classroom management: discipline problems, effective classroom rules, procedures, handling students who don't do the homework, who call out, curse, come in late, fight, throw things, and attack us.»
Topics include office procedures and practices, staff management, triaging phone calls, recordkeeping, the human - animal bond, stress management, and client relations, including working with members of the public from diverse cultural, ethnic, religious, and socioeconomic backgrounds.
VCA Tri-County Animal Hospital offers a wide range of primary care & advanced care services for cats, dogs & ferrets including: • Allergy and Itchy Skin Relief • Complex Surgical Procedures • Dental Care • Dentistry • Diabetes Treatment • Flea & Tick Control • Full Diagnostic Services • General Surgery • Geriatric Medicine • Health Certificates • Health Exams • Hospitalization • Immunizations • Internal Medicine • Microchipping • Nutrition Services • Pain Management • Parasite Control • Pet Food • Radiology • Routine Surgeries • Senior Wellness • Spays and Neuter • Vaccinations • Weight Management Program • Wellness Exams Please call us today for inquiries about our veterinarian services or to schedule your pet's appointment.
For cats who continue to experience urethral obstruction despite proper medical management, a surgical procedure called a perineal urethrostomy may be suggested.
The report calls for a number of needed changes in management, structure, procedure, and communications, to strengthen the IPCC in producing complex climate change assessments and to forestall further damage to the organization's perceived credibility.
Absenteeism, being paid for snow days, business hours, call - in procedure, Canada labour Code, employee handbook, Employee lateness, employment law, Employment / Labour Standards Acts, getting to work safely, high rate of absenteeism, hours of work, how to handle pay for employees who either stay home or leave early because of weather, inclement - weather policy, Labour Law, management, Occupational Safety and Health legislation, policies and procedures, policy manual, sick leave, telecommuting, time worked versus time off, travel disruptions, winter - weather policy, work from home via remote VPN connections, working from home, working hours
Serve as a subject matter expert in SAP and internal processes / procedures; often called upon by senior management to provide training and support to other team members
Among the tasks mentioned above, General Office Clerks also have to answer phone calls, transfer messages, handle various management procedures or provide administrative support.
From handling multi-line phone systems and screening / forwarding calls to scheduling appointments and providing outstanding customer service, I excel at prioritizing tasks, collaborating with peers and management teams, and adhering to internal processes and procedures.
From monitoring inventories and taking phone calls to producing reports and creating presentations, I excel at prioritizing tasks, collaborating with peers and management teams, and encouraging improved internal processes and procedures.
• Created a completely confidential records management system resulting in increased records integrity • Implemented an appointments scheduling structure, which was designed to provide automatic reminders for pet vaccinations and surgical procedures to enrolled pet owners • Serviced telephone calls for information on the facility's services • Welcomed pet owners and pets and provided them with required information • Scheduled appointments and followed up on them, particularly for procedures and vaccinations • Cleaned and sanitized examination and surgical rooms using cleaning and disinfecting chemicals in a safe manner • Assisted in restraining animals during procedures, sampling and examinations
• Reorganize the visitor check in / out procedure by introducing an automated identification system • Attain mid-year bonus following excellent front desk management work in 2011 • Greet visitors, guests and customers as they arrive • Provide information asked for and direct them to the right departments • Assist visitors and customers to the right staff member • Handle telephone calls and direct them to the right recipient • Distribute incoming mail and manage outgoing correspondence • Schedule meetings and conferences • Hand out employee application, memos and notices
Sales Assistant State Farm Insurance, Largo, FL 2/2003 — 8/2005 • Welcomed clients and provided them with initial information regarding the company's insurance plans • Performed cold calling activities to generate clientele and scheduled appointments for insurance agents to follow up on • Handled records management and filing duties by following set company policies and procedures • Responded to clients» queries over the telephone and in person and referred them to available insurance agents • Compiled paperwork for each client and assisted in filling out first information forms
• Organized and processed paperwork, reports and all kinds of claims documentation • Entered, recorded and reviewed claims into claims information management system • Performed verification checks on the customer / claimant loss - claims following company's standard policies and procedures • Attended to clients, claimants, field appraisers and management queries, regarding claims using the claims MIS • Forwarded appropriate claims for new losses verifying data for accuracy • Performed billing and payment processes • Processed routine claims transactions related to reserves and issued required checks or receipts • Resolved all kinds of issues / problems regarding claims and payments • Regularly run and generated claims reports for management • Gave formal presentations regarding all claims activities to the senior management at the bimonthly • Utilizing outstanding communication and interpersonal skills maintained strong and positive relationships with the providers, the claimants, and the clients • Provided company with necessary clerical support like handling fax, attending and making telephone calls as directed, filing and photocopying, matching checks with receipts etc. • Prepared, updated and organized customer and client's files • Managed all types of correspondence preparing, reviewing and sending memos, letters, emails, reports, applications, and forms • Provided effective CSR to providers, field appraisers, agents, insurance agencies, clients and customers • Matched incoming emails, mails, and faxes with the claims records • Arranged and set up medical appointments for health claims • Kept department's office supplies stocked • Maintained confidential claims information including correspondence with sensitive information • Accelerated claims correspondences as well as updated claims diaries • Worked in a team on several pilot claim projects • Reviewed and kept the record of closed files
This includes but is not limited to: Monitor the Customer Services Inbox and taking incoming call in regards to problems and defects Receive and log the results of all telephone calls and emails from Customers Ensure the preparation and issue of the weekly defects report Liaise with all relevant staff required and plan accordingly to get defects fixed Extensive diary management and planning Route planning and logistics Provide feedback to the technical department in relation to defective materials etc Ensure the correct allocation of work to the contractors to fix issues that have arisen Balance and co-ordinate schedules Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any process Follow the complaints and escalated complaints procedure What you'll need to succeed This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers» expectations and help them with every step of their journey.
Personal Information Huey Sesco 1118 Shady Pines Drive Irvington, KY 40146 (222)-224-3516 [email protected] Date of Birth: May 6, 1979 Place of Birth: OK Citizenship: American Gender: Male Profile Summary • Knowledgeable in administrative procedures • Adept in using computer • Skilled in communication letter Education BS in Office Management, 2006 University of Kansas, Lawrence, KS Employment History Front Desk Staff, 2007 — Present Unitrin Inc, Chicago, IL Responsibilities: • Attended to phone calls.
Position Description A call center manager trains new call center employees, helps to develop new scripts and procedures for placing and receiving calls, keeps a record of call center activity, and reports data to company management.
Medical Billing Manager BRONX MEDICAL CENTER, Bronx, NY 6/2012 to Present • Lead medical billing and collection processes by handling calls and correspondence on all overdue balances • Coordinate efforts with management to develop meaningful metrics and ensure that they are achieved • Develop and train team members to carry out specific medical billing, coding and collection activities • Oversee the operations of the billing department to ensure coordination of medical coding, charge entries, claims submissions and payment postings • Follow up on accounts receivables and handle reimbursement management duties • Analyze billing and claims for accuracy and completeness and ensure that claims are submitted to appropriate insurance entities • Prepare and analyze accounts receivable reports and insurance contracts • Audit present procedures to monitor and improve the efficiency of billing and collection procedures • Participate in the development and implementation of operating policies and protocols • Realign staff members to meet changing trends impacting coding, collections and accounts receivables
Tags for this Online Resume: Cold Calling, Complaints, Policies and Procedures, Call Center, Customer Relationship Management, Documentation, Inside Sales, Microsoft Outlook, Sales, Sales Support, Salesforce, SalesPointe, Cloud Base Solutions
AREAS OF EXPERTISE: * Accounting * Commercial Loans * Staff Training * Automatic Clearing House * Customer Relations * Accounts Management * Corporate Relations * Scheduling & Planning * Customer Service * Funds Transfer Operations * Processed Data Retrieval * Investigative Procedures * Sales Strategies * Account Analysis * Treasury Services * Fraud Identification * Financial Reconciliation * Settlement Procedures * Wealth Management * Client Services * Mortgage * Call Center Environment * Cash Processing Procedures * Customer Loyalty * Supervision * Critical Thinking
Tags for this Online Resume: Business Analysis, Business Analyst, Commissions, Forecast, Forecasting, Gathering Requirements, Interactive Voice Response, Inventory, Requirements Gathering, Work Force Management, Health Care Processes and Procedures, Call Center Manager, UAT Testing, RSA and Agile Mythology for gather user requirements, BluePumpkin, Gap Analysts
Effectively fielded calls, directed visitors, created spreadsheets for client presentations and streamlined database management procedures.
Tags for this Online Resume: Account Management, Data Processing, Integrate, LMS, Management, Business Analysis, Call Center, Call Center Management, Policies and Procedures, Purchasing
Tags for this Online Resume: Compensation, Payroll, Recruiter, Call Center, Management, Policies and Procedures, Quality Assurance, Test, Bilingual, Communication Skills
Tags for this Online Resume: Policies and Procedures, Email, Filing, Inventory, Administrative Assistant, Call Center, Database, Financial, Financial Policy, Management, Event Planning, Surveys
Tags for this Online Resume: Payroll, Policies and Procedures, Financial, Labor Relations, Purchasing, Scheduling, Call Center, Transportation, Human Resources, Management, Storage unit
Tags for this Online Resume: Insurance, Underwriter, Underwriting, Troubleshooting, Policies and Procedures, Support, Technical Support, Call Center, Management, Pricing
Tags for this Online Resume: Call Center, Health and Welfare, Benefits, LMS, Management, Policies and Procedures, Compensation, HR, Human Resources, Training, Philadelphia, PA
PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.
Tags for this Online Resume: Management, Human Resources, Complaints, Corrective Actions, Policies and Procedures, Recruiting, Recruiter, Acquisitions, Call Center, human resources, hr, recruiter, employee relations, recruiting, staffing
Tags for this Online Resume: Government, Human Resources, Policies and Procedures, Transportation, Call Center, Complaints, SAN (Storage Area Network), Management, Scheduling, Accounting
Tags for this Online Resume: Appraisals, Call Center, Customer Service, Fraud, Global System for Mobile Communications (GSM), Integrate, Management, Marketing Management, Policies and Procedures, Query, PROJECT Management, Marketing Management, Policies and Procedures, Query, PROJECT Management, Policies and Procedures, Query, PROJECT MANAGEMENTMANAGEMENT
Tags for this Online Resume: Payroll, Housekeeping, Nursing, Policies and Procedures, Training, Customer Service, Management, Scheduling, Time Management, sales, call center, product demonstrator, customer service, retail, event specialist, event demonstrator, brand ambassador, customer service representative, sales associate
Tags for this Online Resume: Sales, Sales Support, Project Management, Operations, Management, Technical Support, Audit, Billing, Call Center Management, Process Improvement, Training, Hiring, Mentoring, Process and Procedures, Product Development, Client Services, Budgets, Critical Thinking
Tags for this Online Resume: Call Center, Policies and Procedures, Focus, Account Management, Cash Flow, Inventory, Management, Marketing Management, Project Management, Project Manager
Tags for this Online Resume: Call Center, Data Analysis, Scheduling, Policies and Procedures, Health Care Industry, Healthcare Administration, Nursing, Accounts Receivable, Strategic Initiatives, Management, management, assistant manager, store manager, retail manageManagement, management, assistant manager, store manager, retail managemanagement, assistant manager, store manager, retail manager, manager
Tags for this Online Resume: Inventory, Management, Failure Analysis, Logistics, Manufacturing, Policies and Procedures, Call Center, Equity, Inventory managemenManagement, Failure Analysis, Logistics, Manufacturing, Policies and Procedures, Call Center, Equity, Inventory managementmanagement, Pricing
Tags for this Online Resume: Management, Project Management, Banking, Policies and Procedures, Due Diligence, Operations, Business Analysis, Business Analyst, Call Center, Financial
Tags for this Online Resume: Management, Call Center, Call Center Service, ACD, Automatic Call Distribution, Customer Service, Policies and Procedures, Process Improvement
Tags for this Online Resume: Policies and Procedures, Communications, Retail, Teller, Call Center, Banking Industry, Branch Administration, Consulting, Management, Operational Excellence, store manager, retail manager, managemenManagement, Operational Excellence, store manager, retail manager, managementmanagement, manager
I am a seasoned voice communications specialist, call center supervisor and operations manager with over 25 years of administrative and management experience and a record of key accomplishments in Customer Service, Documentation / Training, PBX / VM Programming, Problem Resolution, Project Management, Technical Procedures, and Vendor management experience and a record of key accomplishments in Customer Service, Documentation / Training, PBX / VM Programming, Problem Resolution, Project Management, Technical Procedures, and Vendor Management, Technical Procedures, and Vendor Relations.
Tags for this Online Resume: Management, Policies and Procedures, Corporate Accounts, Financial, Financial Management, Outsourcing, Receivables, Appraisals, Arbitration, Crystal Reports, customer service, call center, customer service representative
Tags for this Online Resume: Recruiting, Call Center, OSHA, Benefits, Customer Relationship Management, HR, Human Resources, Management, Policies and Procedures, Real Estate, human resources, recruiter, staffing
Tags for this Online Resume: Audit, Call Center, Complaints, Financial, Financial Statements, Operating Room, Policies and Procedures, Professional Services, Referrals, Administrator, material manager, quality management, human resources, Benefits Administrator, Regulatory & Compliance, Legal Issues, Operations & Logistics, Ambulatory Sugical Center Administrator
Tags for this Online Resume: Automation, Management, Manufacturing, Metrics, Support, Technical Support, Applications, customer service, Service, Conflict Resolution, Team Building, Call Center, Processes & Procedures
Tags for this Online Resume: Call Center, Software, Management, Planning, Policies and Procedures, Program Management, Strategic Planning, Training, Training Techniques, Troubleshooting
Tags for this Online Resume: Medical, Fraud, Call Center, Documentation, Financial, Financial Analysis, Insurance, Quality, Policies and Procedures, Management
Tags for this Online Resume: Billing, Call Center, Process Improvements, Security, Compensation, Human Resources, Payroll, Labor Relations, Management, Policies and Procedures