Sentences with phrase «call quality and customer»

This helped decrease the call time to an average of 3 minute or less, without comprising call quality and customer support.

Tracking and evaluated CSR performance to drive quality service, professionalism, and courtesy while identifying actions to improve call quality and customer satisfaction.

Not exact matches

Feast is co-founder and CEO of Cogito Corporation, a Boston - based software startup that uses artificial intelligence to measure and improve the quality of certain key conversations, such as sales and customer - service calls, in real time.

He's in charge of signing up restaurants, calling customers to check on food quality, handling complaints and vetting drivers.

It can take longer than you ever thought possible to work with an outsourced call center to make them sound smart and represent your brand correctly, but to offer customers a quality experience you need to invest the time.

Writer Tom Foster, in «Reprogramming Retail,» depicts what is being called a «post-Amazon world,» in which scrappy, inventive retailers use quality, high - touch service and an appeal to customers» hearts to compete with the online giant's massive economies of scale.

Fittingly enough, Kim attracted customers through Facebook and other social media and kept them by being what he calls a «quality freak» and offering great flavors (mojito and pomegranate, to name two).

While inbound marketing focuses primarily on the creation and promotion of quality content to drive customer traffic, outbound marketing is often associated with more traditional — some would even say dated — marketing tactics such as direct mail and cold - calling.

Anand Janefalkar, founder and chief executive officer of UJET, says the company gives equal priority to all channels, so customers get the same quality of service whether they start an in - app chat or call an 1 - 800 number.

While Panola Pepper continues to grow, its values remain the same: a commitment to quality foods and customer service as well as a dedication to the place it calls home.

Taking into account all features of the Cosco High Back Booster seat, its quality, inexpensive price and positive reviews of customers, it can be called one of the best high back booster seat in the category, especially for families on a budget.

I loved thisnstroller when I got it and it didn't even last me a year I wanted a good quality stroller I could give to my daughter when she has children and what a waste of 400 dollars my front wheels get stuck I can't take it any where and countless times I've been stuck in a parking lot or intersection it's very dangerous I took it back to the store they wouldn't give me a refund or another stroller so I called the bliss customer service line and sat on hold for thirty mins.

Their company is based on core values of providing the highest quality of specialty clothes and service at reasonable prices and they aim to provide their customers with what they call «total fashion» — comfortable, safe clothing with high functionality that can keep up with ever - growing kids.

«When retailers introduce these lower - quality, lower - price channels, they worry about something called cannibalization: when customers switch away from the more expensive channel and then replace their purchases with purchases from the cheaper channel,» Soysal said.

Firstly, read our Reviews, the first port of call for any potential customer looking to get the best deal in terms of price, quality and customer service, which is second to none.

In addition to making telephone calls, the Audi music interface (available as an optional extra for the A5, A6, A8 and Q7) allows customers to enjoy the iPhone's music playback function in supreme quality via the in - car sound system.

At Auto - Sportiva we pride ourselves on supplying only the best quality used vehicles and providing the very best service to all of our customers so please give us a call on 01732 450731 to discuss any of our vehicles further or just for some honest advice.

Look no further, Call us today and experience for yourself good old customer service and high quality vehicles.

Multiple independent research studies continue to rank T - Mobile USA among the highest in numerous regions throughout the U.S. in wireless customer care and call quality.

Unlike the world of the so - called vanity press — many of whom are so shady you'd be better off throwing copies of your manuscript from a high place and hoping people send you money — BookBaby is one of the rare options that produces a high - quality book, has live customer services agents who will speak to you, and (get this) doesn't take a percentage of your sales after the fact.

Some of the criteria established by the NASFAA Monograph include: loan cost, quality of customer service, problem resolution (responsiveness to complaints), lender default rates and lender default aversion efforts (including early intervention), ease of loan certification process, 24/7/365 availability to borrowers, disbursement flexibility, loan products offered (Stafford Loan, Parent PLUS Loan, Grad PLUS Loan, Private Student Loan, Consolidation Loan), borrower preferences for national and local lenders, life of loan servicing, entrance and exit counseling, financial literacy and debt management counseling, clarity and accuracy of lender marketing materials and web site, protection of borrower privacy, response time for processing loan applications, and quality of lender toll free telephone numbers and call centers (e.g., hold times and complexity of phone menus).

From time to time we may monitor and / or record telephone calls between you and us to assure the quality of our customer service or as required by applicable.

That's why we reserve the right to record telephone calls and monitor your e-mails to ensure the quality of service you receive; or, for other purposes we deem appropriate for our protection or for the protection of our customers.

We may listen to and record your telephone calls with us to assure the quality of our customer service.

«Education is particularly key in pointing customers to a limited - ingredient food,» Postins says, suggesting that retailers call attention to key ingredients and nutritional qualities.

Customers with older dogs (such as one woman with an 11 - year - old Lab) were pleased at the quality of the foam and how it cushioned their dogs» sensitive bones and muscles, with most calling this one of the best dog beds for large dogs but one that comes at a price.

Providing high quality customer service to people who visit or call Best Friends Animal Society as well as resolving problems and addressing any client dissatisfaction

Similarly, bringing in quantities of lower - quality promotional products to hit «special purchase» price points in an effort to drive short - term sales is often a mistake, for it substitutes a lower value item for the in - line product the customer would likely have chosen from your regular assortment, it calls un-needed attention to the comparatively higher regular prices you have already established and it usually results in customer dissatisfaction when the inferior quality item fails to perform as expected.

And you likely also know that Cartera does not exactly have what we would call a stellar reputation when it comes to high quality customer service.

Call now to inquire about... THE VERY BEST VALUE IN CABO FOR YOUR FAMILY»S SUMMER VACATION: IN ORDER TO PROVIDE YOU WITH THE VERY BEST VALUE POSSIBLE, WE... prepared fresh in your villa every morning of your vacation 24 - hour local support of our entire Lifestyle team Professionally... managed villas Highest quality standards in every property Unbeatable customer satisfaction rates ** Offer valid for new... reservations directly through Lifestyle Villas for stays between June 1 and October 31, 2010.

Call now to inquire about... prepared fresh in your villa every morning of your vacation 24 - hour local support of our entire Lifestyle team Professionally... managed villas Highest quality standards in every property Unbeatable customer satisfaction rates ** Offer valid for new... reservations directly through Lifestyle Villas for stays between June 1 and October 31, 2010.

· Listening to customer requirements and presenting appropriately to make a sale; · Maintaining and developing relationships with existing customers in person and via telephone calls and emails; · Cold calling to arrange meetings with potential customers to prospect for new business; · Responding to incoming email and phone inquiries; · Acting as a contact between a company and its existing and potential markets; · Gathering market and customer information; · Representing the company at trade exhibitions, events and demonstrations; · Negotiating on price, costs, delivery and specifications with buyers and managers; · Advising on forthcoming product developments and discussing special promotions; · Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer; · Reporting to Senior Management on sales and potential opportunities in your area; · Reviewing your own sales performance, aiming to meet or exceed targets; · Gaining a clear understanding of customers» businesses and requirements; · Following up with customers for payment; · Doing Quality - Control on products delivered; · Attending team meetings and sharing best practices with colleagues in East Williamsburg, Brooklyn.

Let's call a spade a spade: lawyering is a multi-faceted profession, and we must strive to provide excellent customer service in addition to high - quality legal expertise.

This means that our team will answer your questions, emails, phone calls and letters in a prompt manner, and offer the highest quality customer service possible.

All Web Leads (AWL) is the premier Customer Acquisition Marketing platform in the industry focusing on generating the highest intent, best quality insurance leads, Premium Performance Products and calls (live transfers) for the U.S. insurance industry.

You can call the customer support number at any time 24 / 7 and receive quality, U.S. based customer support.

Call one of our experienced agents today at [phone] or toll free 1 [phone] and let us demonstrate our dedication to delivering quality insurance policies that include comprehensive value and superior customer care.

Fortunately, Microsoft and a Finish manufacturer called Mozo will satisfy even the most demanding customers by releasing a set of high - quality alternative backs for the new phones.

From London to Birmingham and Leeds to Middlesbrough, we have analyst jobs available at our 95 offices across the UK such as MI handler jobs, Dialler manager jobs, Call quality advisor jobs, Data analyst jobs and Customer experience analyst jobs.

Managed a team of 10 in - house and 5 outsourced call center representatives, ensuring they delivered high quality customer care on a daily basis

You will be responsible for: • Dealing with incoming telephone calls • Assisting customers with their enquiries • Ensuring that every customer receives a positive customer experience on every contact • Promote the brand positively maintaining brand integrity The ideal candidate will have: • Excellent verbal and written communication skills • Customer Service background • Ability to multi-task • Ability to deal with complaints or difficult calls whilst maintaining professionalism and empathy at all times • Resilience to take high volume of calls on a daily basis • Ability to explain products • Driven to hit targets • Work well in a team and on own initiative • Ability to listen and build rapport and understanding with customers What you will get in return: • Free onsite car park • Succession planning / development opportunities • Investment time to develop • Incentives • Quality coaching — monitor and assess with TM • Get involved in training other new starters Working Hours: Rotating shift pattern between: 08:45 — 19:30 and 1 in 5 Saturdays In return our client is offering a competitive annual salary, annual bonus, lucrative pension scheme and free customer receives a positive customer experience on every contact • Promote the brand positively maintaining brand integrity The ideal candidate will have: • Excellent verbal and written communication skills • Customer Service background • Ability to multi-task • Ability to deal with complaints or difficult calls whilst maintaining professionalism and empathy at all times • Resilience to take high volume of calls on a daily basis • Ability to explain products • Driven to hit targets • Work well in a team and on own initiative • Ability to listen and build rapport and understanding with customers What you will get in return: • Free onsite car park • Succession planning / development opportunities • Investment time to develop • Incentives • Quality coaching — monitor and assess with TM • Get involved in training other new starters Working Hours: Rotating shift pattern between: 08:45 — 19:30 and 1 in 5 Saturdays In return our client is offering a competitive annual salary, annual bonus, lucrative pension scheme and free customer experience on every contact • Promote the brand positively maintaining brand integrity The ideal candidate will have: • Excellent verbal and written communication skills • Customer Service background • Ability to multi-task • Ability to deal with complaints or difficult calls whilst maintaining professionalism and empathy at all times • Resilience to take high volume of calls on a daily basis • Ability to explain products • Driven to hit targets • Work well in a team and on own initiative • Ability to listen and build rapport and understanding with customers What you will get in return: • Free onsite car park • Succession planning / development opportunities • Investment time to develop • Incentives • Quality coaching — monitor and assess with TM • Get involved in training other new starters Working Hours: Rotating shift pattern between: 08:45 — 19:30 and 1 in 5 Saturdays In return our client is offering a competitive annual salary, annual bonus, lucrative pension scheme and free Customer Service background • Ability to multi-task • Ability to deal with complaints or difficult calls whilst maintaining professionalism and empathy at all times • Resilience to take high volume of calls on a daily basis • Ability to explain products • Driven to hit targets • Work well in a team and on own initiative • Ability to listen and build rapport and understanding with customers What you will get in return: • Free onsite car park • Succession planning / development opportunities • Investment time to develop • Incentives • Quality coaching — monitor and assess with TM • Get involved in training other new starters Working Hours: Rotating shift pattern between: 08:45 — 19:30 and 1 in 5 Saturdays In return our client is offering a competitive annual salary, annual bonus, lucrative pension scheme and free parking.

Preformed daily call monitoring and call coaching to insure the quality of customer service that was being provided to the customers.

Pulling the plug on a highly profitable product is a tough call, but necessary if you want to continue to retain your customer base, and be providing the best quality product for their investment.

From answering calls and fulfilling customer requests to driving telesales and ensuring superior quality assurance, I excel in providing top - flight customer service and maximum satisfaction.

RECRUITMENT CONSULTANT BIRMINGHAM CITY CENTRE # 18 - # 22K PA PLUS UNCAPPED OTE If you have the drive and ambition to succeed in a highly pressurised environment Extra Personnel are currently recruiting for: INDUSTRIAL RECRUITMENT CONSULTANT Hours of Work — Monday — Friday 40 hrs per week with flexibility to the business KEY DUTIES OF THE RECRUITMENT CONSULTANT * To identify suitable candidates for current and prospective industrial clients * Conduct interviews and full reference including right to work for all workers * To canvass new and existing clients to generate new business opportunities * Ensure that all clients and workers comply with health and safety legislation and promptly refer any concerns to the branch manager * Maintaining quality and ISO procedures in line with Standard Operating Procedures to ensure effective, positive quality audit results * Liaising daily with the clients and managing expectations including job requirements, hours of work and rates of pay * To conform to all statutory employment and contractual legislation * To ensure all administrative requirements are satisfied to ensure candidates are paid correctly, promptly and customers are invoiced promptly and correctly * Covering out of office calls and demands on a rota requirement * On time reporting of key information to Extra Personnel SKILLS REQUIRED FOR A RECRUITMENT CONSULTANT * Strong Sales and Customer service experience within a fast paced changing environment * Able to communicate at all levels from worker to director * Excellent organisational skills and the ability to prioritise workloads which continually change * Computer literate — outlook, excel and word * Ability to report critical information accurately and to tight deadlines * Ability to use a common sense approach to problem solving * Full UK driving license required BENEFITS As part of our commitment our Recruitment Consultant will also receive: * Excellent salary and bonus opportunities * Healthcare Scheme * Pension * Min 23 days holiday plus Bank Holidays rising to a maximum of 29 days plus Bank Holidays * Plus an additional days holiday for your Birthday * Continued advancement training

Call Center Supervisor resumes typically describe duties such as assuring quality, maintaining equipment, offering assistance to customers and training call center representatiCall Center Supervisor resumes typically describe duties such as assuring quality, maintaining equipment, offering assistance to customers and training call center representaticall center representatives.

CSA for insurance company at which I responded on daily basis to all incoming phone calls, emails faxes and voice mails that came into the customer service department; responsible for resolving issues regarding: claims information, payment information, eligibility, policy information, and any other problems or questions they may have; maintained a daily record in stats and quality with an emphasis on accuracy and timeliness; resolved escalated customer issues through peer counseling and coaching.

While the exact technical skills may differ from organization to organization, the common skills that every call center technical support executive must possess are excellent communication and problem solving skills and a passion to help the customers and deliver quality results.

Conducted quality audits on agents to ensure HIPAA guidelines, company procedures, and great customer service were demonstrated during the call

Maintains quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes.