Sentences with phrase «call resolution through»

Ensure first call resolution through problem solving, escalate customer dissatisfaction, recognize sale opportunities and upgrade customers.

Not exact matches

One way to resolve disputes is through arbitration (sometimes called alternative dispute resolution).

Secretary of State John Kerry is already called upon by the U.S. Congress through the proposed U.S. Senate Resolution regarding the matter to call for the release of Merriam Ibrahim and to grant her «Political Asylum» into the U.S.

The resolution, called «Blanket Approval of Purchases Through Contracts of the City of New York and Its Agencies,» asked the panel to weaken one aspect of a power it was granted last year under the mayoral control law, its ability to approve or veto all contracts that are not competitively bid.

Thursday's City Council schedule will include a meeting of the Committee on Governmental Operations for its preliminary budget oversight hearing; a meeting of the Committee on Veterans to consider a resolution «calling upon the New York State Legislature to pass and the Governor to sign S. 752, the Veterans» Education Through SUNY Credits Act»; and a meeting of the Committee on Education to consider multiple resolutions, including one «calling upon the New York State Legislature to reject any attempt to raise the cap on the number of charter schools,» one «calling upon the Department of Education to amend its Parent's Bill of Rights and Responsibilities to include information about opting out of high - stakes testing and distribute this document at the beginning of every school year, to every family, in every grade,» and one «calling upon the New York State Legislature to eliminate the Governor's receivership proposal in the executive budget for New York City.»

I also sponsored a resolution in support of New York State legislation that call on banks to better maintain properties going through foreclosure.

Parties from the centre - right, on both sides of the Atlantic, have often relied on the so - called «blue collar vote» to build majorities and bearing in mind the Tories» struggle to break through the magic 40 % barrier in the polls, it is significant that Resolution Foundation data reveals some low hanging fruit for the Tories.

COLONIE — Increasingly restive progressives on the New York Democratic State Committee have successfully pushed through a resolution calling for the reunification of the party's divided delegation in the State Senate.

European MEPs broadly backed a data protection reform package and a resolution calling for an end to the type of mass surveillance that Snowden revealed through his disclosures.

Through the development of a technique called photoacoustic tomography, Wang was able to conquer this limit and advance the imaging depth by nearly two orders of magnitude, from one millimeter to several centimeters, an improvement that could enable doctors to acquire high - resolution images through a patient's skin usingThrough the development of a technique called photoacoustic tomography, Wang was able to conquer this limit and advance the imaging depth by nearly two orders of magnitude, from one millimeter to several centimeters, an improvement that could enable doctors to acquire high - resolution images through a patient's skin usingthrough a patient's skin using light.

Spending at federal agencies for the 2017 fiscal year, which began last October, is currently frozen at 2016 levels through the end of April under a so - called continuing resolution.

Resolutions, plans, whatever you want to call them are, let's be honest are short therm lived moments which we never go through with further than March.

Some might call these wishes — resolutions but whatever you decide to call them, if you're making any, do make sure that they're true to YOU and that if you make them and decide to follow through with them, they'll better your life instead of put a strain on it and make you feel like a looser a month from setting them up and not being able to fulfil them.

UNESCO's commitment to stand up for the protection of the right to education during conflict has been reaffirmed on several occasions recently, including through the recently released Guidance Note on the Implementation of the Security Council Resolution 1998 («attacks on schools and hospitals»), which calls on Member States to prevent attacks on schools and hospitals, as well as their military use.

Litt noted that more than 50 public school parents sat through Tuesday's board meeting to support the resolution and hundreds of calls were made to school board offices.

A PAC called Democrats for Education Reform, whose board is composed largely of hedge fund managers who seem to regard privatizing education through charters schools as a way to turn a small amount of capital into a large amount of capital, are engaged in fierce opposition to the NAACP resolution.

Indeed, even while a consumer is enrolled in a debt relief program, creditors and debt collectors may continue to make collection calls pending resolution of the consumer's debts and may proceed with lawsuits and subsequent enforcement of any judgments, such as through garnishment of wages.

The game can support higher screen resolutions but multiplayer capability must be done through a service called Tunngle which has picked up some of the old multiplayer hosting of GameSpy since it was shutdown.

After a year of work by members of the Climate Mobilization Hoboken, a resolution passed unanimously through the Hoboken City Council on November 1 calling for mobilization to city - wide carbon neutrality by 2027.

Through emails and calls to leaders, municipal resolutions, thousands of public comments, and visible public actions, the grassroots can do amazing things when we work together toward a common goal.

Even worse, if an individual disagrees with ICBC's decision, it appears the only way to challenge it is through something called the Civil Resolution Tribunal.

She adds that as the recently published Child Maintenance and Other Payments Bill passes through Parliament over the next few weeks, Resolution is calling on MPs to ensure that it sets out clearly the rights to redress for those failed to date and for any errors in the future.

The Devin Law Firm, P.A. will help to recover your actual damages through a process called binding arbitration found in your policy, which generally provides a more swift resolution of your case than a trial.

If you take legal action, a good personal injury lawyer can provide you with aggressive, committed legal representation from the moment you call the Weaver Injury Law Firm right through the final resolution of your case.

The G4 on the other hand is packing a 5.5 - inch IPS LCD display with a Quad HD resolution, enhanced to what LG is calling a Quantum display, so named because of the RGB coloration achieved by passing the colors through a specific phosphor layer.

Responsible for generating action tickets based on incoming user calls and then seeing those tickets through to resolution.

Built and retained customer loyalty through timely and effective one call resolution; increased revenue through the execution of various sales initiatives.

Tracked calls and documented problems into issue tracking software, consults knowledge database to optimize resolutions and follows through on resolution with callers.

Identified training and development needs through observation, silent monitoring, quality and control reviews and performance metrics; assist call center representatives in resolution of escalated customer issues.

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Customer Service Supervisor Duties & Responsibilities Create training / development plans for staff and service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as assigned

Professional Experience JP Morgan Chase (Tempe, AZ) 3/2006 — Present Assistant Vice President — Prime Securitized Collections (4/2010 — Present) • Recommend and implement specific procedures to ensure maximum effectiveness and efficiency of service, while establishing efficient operational policies, technological support systems and budgets • Assist in long - term strategic planning for related departmental section, ensuring the attainment of all departmental goals through detailed reporting, trend utilization, and performance tracking • Hold responsibility for the compilation and analysis of statistical data relative to unit productivity, monitoring live calls and providing feedback to staff, coaching, and issue resolution concerning collection and loss mitigation activities • Manage various teams of supervisors, including personnel issue resolution and functional task delegation • Utilize exceptional problem solving abilities while dealing with conflicting financial and personnel variables, developing and recommending viable courses of action as required • Ensure timely performance management of all staff, communicating expectations and closely supervising job functions • Travel to Manila to train staff on loss mitigation processes, train supervisors on procedural adherence, develop customer satisfaction, negotiations, and conflict management documents, and facilitate training class utilization

or call [phone] ext. 104 during regular business hours, Monday through Friday, 9 am - 5 pm to troubleshoot further and find a resolution.

Through the use of what I call Rapid Mediation, the Southern California Family Mediation team is standing on the shoulders of giants, getting agreements created consistently, faster, and with more durability, helping to resuscitate the only form of conflict resolution where volition is a defining characteristic, because no mediator should have to work for free, after their first 100 mediations.