Sentences with phrase «call resolution to problems»

• Handle inbound calls and provide one - call resolution to problems reported.

Not exact matches

A single Zappos representative completed a successful customer service call that lasted 10 hours and 28 minutes, led to the resolution of the customer's problem and the sale of a pair of Ugg boots.

According to Forrester Resarch, Lenovo has since seen a 20 % reduction in laptop support call rates, increased agent productivity, a shorter problem resolution cycle, an increased Net Promoter Score, and reduced support costs.

BY MICHAEL RICONDA New City — In a unanimous decision, the county legislature's budget & finance committee approved a memorializing resolution calling on the state legislature and governor to resolve problems with the state's chargeback system for community colleges at its March 12 meeting.

But his call for a speedy resolution to the border problems fell on deaf ears as Madrid bragged it would continue with its controversial policy.

As Jonathan Jacobson, a committeeman from Orange County explained, «In the city of Newburgh, when the City Council passed a similar resolution they used the term «welcoming city» — to avoid the problems of calling it a sanctuary city and the targeting of the Trump administration.»

New City — In a unanimous decision, the county legislature's budget & finance committee approved a memorializing resolution calling on the state legislature and governor to resolve problems with the state's chargeback system for community colleges at its March 12 meeting.

I had a call back, and a speedy resolution to my problem.

Within 20 minutes... I had a call back, and a speedy resolution to my problem.

Some of the criteria established by the NASFAA Monograph include: loan cost, quality of customer service, problem resolution (responsiveness to complaints), lender default rates and lender default aversion efforts (including early intervention), ease of loan certification process, 24/7/365 availability to borrowers, disbursement flexibility, loan products offered (Stafford Loan, Parent PLUS Loan, Grad PLUS Loan, Private Student Loan, Consolidation Loan), borrower preferences for national and local lenders, life of loan servicing, entrance and exit counseling, financial literacy and debt management counseling, clarity and accuracy of lender marketing materials and web site, protection of borrower privacy, response time for processing loan applications, and quality of lender toll free telephone numbers and call centers (e.g., hold times and complexity of phone menus).

The first easy step is to go back to the shop or phone the call centre and explain the problem and your suggested resolution.

Experts call this a short - term fix and emphasize more serious problems like plastics in water and urge long - term resolutions to them.

First, what I call «quantitative» ADR — for cheaper, faster and more efficient docket clearing from long queues in court (the judicially promoted reason); second, more «qualitative» ADR which means more tailored and party fashioned solutions to legal problems, including a focus on future relations, not just the past, and thirdly, a more politically process oriented hope for greater party participation and de-professionalization («lets not have lawyers if we don't need to») and democratization of dispute resolution.

; Merrill Lynch Call Center Problems; SCOTUS - Start Over - From the National Review Editors on Harriet Miers; SEC Issues Subpoena To Frist; Fistfights and Poker: Powerful New Dispute Resolution Tools?

; Merrill Lynch Call Center Problems; SCOTUS - Start Over; SEC Issues Subpoena To Frist; Fistfights and Poker: Powerful New Dispute Resolution Tools?

Maintained records of every of communication transaction in call tracking system, problems and remedial actions taken, and next steps and contacts to resolution

Tracked calls and documented problems into issue tracking software, consults knowledge database to optimize resolutions and follows through on resolution with callers.

Essential work duties seen on a Resolution Specialist resume sample are taking incoming phone calls in a call center, maintaining client interaction records, solving problems efficiently, connecting customers with available resources, and adhering to company guidelines.

• Create schedules for each team member, and ensure that they carry out their duties accordingly • Manage the day to day running of the call center by ensuring that all equipment is properly sourced • Implement call center strategies and operations to ensure that the center runs appropriately • Indulge in carrying out needs assessments and performance reviews to ensure smooth operations of the call center • Oversee team members to ensure that that both inbound and outbound calls are being handled properly • Ascertain that team members meet sales goals given to them and those assigned to the team in general • Handle ticket generation and oversight duties, placing special focus on early resolution of clients» problems • Ascertain that all communications, records and data are timely updated and held in strict confidence

Bain and Company, Torrington, WY 2/2008 — 5/2011 Help Desk Assistant • Assisted customers with installations and upgrades by providing them with step by step guidance • Gauged customers» problems by engaging them in conversation, and provided them with viable solutions • Provided support to technical teams in installing hardware and software, and performing upgrades on them • Monitored and identified network connectivity issues, and ensured that they were communicated to supervisors • Created and maintained logs of information on service calls and provided resolutions

Skill Highlights Problem solving Customer service Account management Dispute resolution Revenue generation Time management Professional Experience Call Center Agent 8/1/2014 — 6/1/2016 LJ Ross Associates, Inc. — Jackson, MI Identified and handled customer inquiries and provided excellent customer service to resolve complaints and problems to customers» satisfaction.

VOCA, Bowbells, ND 8/2011 — Present Help Desk Specialist • Receive incoming calls from customers and provide them with assistance with their queries • Provide customers with solution walkthroughs to ensure that their issues are resolved • Ask questions to determine customers» problems and determine how to go about providing solutions • Record events and problems and resolutions in predetermined log books • Follow up with customers to determine if their issues have been resolved • Monitor helpdesk activities, ensuring that each agent is providing the best possible customer services • Assist customers in person by modifying their configurations, utilities and software default settings for their workstations • Install, test and configure new workstations and peripheral equipment according to established standards

Utilizing trouble ticket system for tracking customer interactions and problem resolution, and followed up with customer to ensure first call resolution.

• Providing friendly, well - mannered, and high - quality support for desktop hardware, software, network, installation, application and printer issues to users • Evaluating problems, offering solutions to issues and providing support to both local and remote clients • Maintaining the ticket tracking software and recording of all call resolutions • Providing network, LAN, WAN and infrastructure assistance when needed • Giving training to clients when required

* Analyze, evaluate and work to resolve customer inquiries and issues * Interact with customers in a courteous and professional manner * Effectively communicate issues and resolutions to customers and appropriate internal staff * Use judgment and problem - solving skills to solve customer problems * Use multiple screens of information simultaneously to address customer needs * Follow processes according to contact center standards to ensure contact handling accuracy and operational effectiveness * Use technology tools as directed and within established guidelines * Adhere to precise work schedules, taking continuous phone calls for extended periods of time * Answer prior authorization inquiries calls as well as research and resolve formulary and benefit issues * Consistently meet established productivity, schedule adherence, and quality standards * Performs other duties as assigned by management Education / Experience: * High School Diploma or equivalent * Minimum one (1) year current / recent Pharmacy Technician experience in healthcare setting * PTCB Pharmacy Certification required or ability to obtain within six - months of employment

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Accomplishments * High Customer Service Standards * Strong Problem Solving Ability * Conflict Resolution Proficiency * Dedicated to process improvement * Troubleshooting Skills * Managed call flow with up to 100 calls in queue per minute * Strategic - Relationship partnership - building skills - listening attentively, solving problem creatively, and using tact to find common ground and achieve positive outcomes when possible Problem Solving Ability * Conflict Resolution Proficiency * Dedicated to process improvement * Troubleshooting Skills * Managed call flow with up to 100 calls in queue per minute * Strategic - Relationship partnership - building skills - listening attentively, solving problem creatively, and using tact to find common ground and achieve positive outcomes when possible problem creatively, and using tact to find common ground and achieve positive outcomes when possible * 15...

Fielded and responded to hardware problems via e-mail phone calls and pages to provide in - house or external resolutions as needed.

Responsible for 15 + employees in a call center environment, problem resolution, working with internal and external customers to expedite orders.

Having spent the past 20 + years in positions of increasing responsibility across diverse businesses, I have provided leadership oversight for many aspects of a company's back office operations, including credit collections, customer service problem resolution, optimizing call center performance, quality assurance and loss prevention, to name a few.

Innovative and creative Customer Service Professional with a proven track record in managing call center operations on a large scale while driving brand growth and improving customer service and support Experienced leader recognized for building strong customer relationships while leveraging superior negotiating skills to achieve problem resolution and brand success.

Great Lakes Behavioral Research Institute / Sigma Resources, Pittsburgh • PA 2006 — Present Provider Resolutions Specialist — Business Processor Specialist Accountable for responding to phone calls and emails regarding all supported applications, resolving and escalating reported problems as appropriate.

Coopervision Diagnostics (San Diego, CA) 1982 — 1985 Senior Engineer • Hired to aid firm in completion of first autorefractor, coordinating all software development, optics and electronics applications, and necessary documentation • Assigned to the integration of newly - acquired technology into a new product line called the scanning laser ophthalmoscope (SLO), a project encompassing design, tooling / manufacturing requirement estimation, marketing strategies, software testing, issue troubleshooting, and management reporting • Held responsibility for problem resolution duties within mechanical engineering, software, marketing, and electronics groups • Supervised the team in development of three generations of product prior to its sale to Rodenstock in Germany

Professional Experience JP Morgan Chase (Tempe, AZ) 3/2006 — Present Assistant Vice President — Prime Securitized Collections (4/2010 — Present) • Recommend and implement specific procedures to ensure maximum effectiveness and efficiency of service, while establishing efficient operational policies, technological support systems and budgets • Assist in long - term strategic planning for related departmental section, ensuring the attainment of all departmental goals through detailed reporting, trend utilization, and performance tracking • Hold responsibility for the compilation and analysis of statistical data relative to unit productivity, monitoring live calls and providing feedback to staff, coaching, and issue resolution concerning collection and loss mitigation activities • Manage various teams of supervisors, including personnel issue resolution and functional task delegation • Utilize exceptional problem solving abilities while dealing with conflicting financial and personnel variables, developing and recommending viable courses of action as required • Ensure timely performance management of all staff, communicating expectations and closely supervising job functions • Travel to Manila to train staff on loss mitigation processes, train supervisors on procedural adherence, develop customer satisfaction, negotiations, and conflict management documents, and facilitate training class utilization

This is conflict resolution or peaceful problem solving as I like to call it in my classroom.