Sentences with phrase «called a resolution management»

Not exact matches

It calls for a shift away from offender management and a shift towards a localised «resolution service» that the public can both see and understand.

A resolution sponsored by Rockland County Legislator Ilan Schoenberger will call upon the Federal Emergency Management Agency (FEMA) to expedite the release of Advisory Base Flood Elevations (ABFEs) for Rockland County that will provide up - to - date information that Rockland property owners and municipalities can utilize to support and formulate reconstruction plans and efforts in light of the devastation caused along the Hudson shoreline by Hurricane Sandy.

Erie County 5th District Legislator and Minority Leader Thomas A. Loughran (D - Amherst) has submitted a resolution calling on the Erie County Water Authority to eliminate language that makes it possible for people with no public utility management credentials to serve as the agency's executive director.

In a brazen effort to hand over Hartford's Clark Elementary School to Friendship Charter Schools of Washington D.C. and divert more scarce public funds to another out - of - state charter school management company, a special meeting of the Hartford Board of Education has suddenly been called for tomorrow to approve a resolution «requesting» that Stefan Pryor, Governor Malloy's Commissioner of Education, use his authority to simply hand Clark Elementary over to Friendship Charter Schools without any further debate or discussion.

In a brazen effort to hand over Hartford's Clark Elementary School to Friendship Charter Schools of Washington D.C. and divert more scarce public funds to another out - of - state charter school management company, a special meeting of the Hartford Board of Education has suddenly been called for tomorrow to approve a resolution ``

Featuring a high - resolution color - LCD display and a central controller on the console, the Cockpit Management and Data (COMAND) system gives convenient control of audio, video, hands - free calling and optional navigation functions.

Some of the criteria established by the NASFAA Monograph include: loan cost, quality of customer service, problem resolution (responsiveness to complaints), lender default rates and lender default aversion efforts (including early intervention), ease of loan certification process, 24/7/365 availability to borrowers, disbursement flexibility, loan products offered (Stafford Loan, Parent PLUS Loan, Grad PLUS Loan, Private Student Loan, Consolidation Loan), borrower preferences for national and local lenders, life of loan servicing, entrance and exit counseling, financial literacy and debt management counseling, clarity and accuracy of lender marketing materials and web site, protection of borrower privacy, response time for processing loan applications, and quality of lender toll free telephone numbers and call centers (e.g., hold times and complexity of phone menus).

A TNR program in Maricopa County, Arizona, called the «Maddie's Pet Rescue Project» was so successful the County Board of Supervisors issued a resolution stating: «Maricopa County Board of Supervisors does hereby endorse non - lethal trap - neuter - return, when accompanied by ongoing feral cat management, as the most effective, humane method of controlling feral cat populations in Maricopa County and in so doing better provides for the welfare of these animals while better serving our communities» public health and safety concerns.»

Dave has been called upon from Shanghai to New York City, from the Yukon to deep in the heart of Argentina by law firms and legal associations to address personal productivity, change management, technology implementation, career satisfaction, leadership development and the emerging discipline: online dispute resolution.

Called to the British Columbia and Alberta Bars in 1997 and to the Bar of Ontario in 1999, Alan's practice is focused on providing litigation, alternative dispute resolution and risk management to the property and casualty industry.

It's in the same spirit we call out these small law firm New Year's resolutions stemming from a white paper written with author and practice management consultant Ann Guinn: Nine Proven Strategies to Help Earn What You Deserve at Your Law Firm.

However, the sentencing judge, Judge Rakoff, refused to countenance it as it was «a contrivance designed to provide the Securities and Exchange Commission [SEC] with a façade of enforcement and the management of the Bank with a quick resolution of an embarrassing enquiry... even under the most deferential view, this proposed Consent Judgment can not remotely be called fair.»

ATM, banking, call center, Cash handling, cashier, color, conflict resolution, credit, customer satisfaction, Customer Service, databases, Database management, fast, inventory, laundry, Team building, listening, mark, exchange, money, window, Microsoft word, Works, pricing, receiving, selling, sales, shipping, telephone

Detail - oriented, with expertise in multitasking, performing service and support functions that include quality assurance initiatives, call center management, and client support resolution.

Core Competencies Organizational Leadership • Sales & Account Management • Business Development • Client Relationship • Telemarketing / Cold - Calling • Customer Service • Problem Resolution • Marketing Strategies • Team Coordination • Inventory Management • Staff Training • Budget Administration

Highlights Call center management experience Meticulous attention to detail Skilled multi-tasker Scheduling Telecommunications knowledge Conflict resolution proficiency High customer service -LSB-...] Continue Reading →

Skill Highlights Banking and financial Services Customer service Account management Dispute resolution Selling and cross-selling products Time management Professional Experience Customer Service Representative I 8/1/2014 — Present BB&T — Greensboro, NC Deliver world - class customer service by answering inbound calls professionally, accurately, and courteously and facilitate resolution of customer complaints.

Core Qualifications Firewall management and security Hardware / software installation Network configuration Trouble call resolution End - user firewall support Flexible Detail - oriented Experience Security -LSB-...] Continue Reading →

Skill Highlights Problem solving Customer service Account management Dispute resolution Revenue generation Time management Professional Experience Call Center Agent 8/1/2014 — 6/1/2016 LJ Ross Associates, Inc. — Jackson, MI Identified and handled customer inquiries and provided excellent customer service to resolve complaints and problems to customers» satisfaction.

Skill Highlights Banking and financial Services Customer service Account management Dispute resolution Selling and cross-selling products Time management Professional Experience Call Center Agent 8/1/2014?

Accept and log user calls (in the IT Incident Management System) and provide resolutions (utilizing the IT Knowledge Base) to users by telephone, email, or remote tools in accordance with service standards defined by Sidley.

A dedicated and hardworking professional with extensive experience in call center operations, customer service, relationship building / management, problem resolution, quality assurance, employee relations, and sales.

Tags for this Online Resume: Customer Service, Purchasing assistant, Call center, Database Management, Conflict resolution, Data Entry

* Analyze, evaluate and work to resolve customer inquiries and issues * Interact with customers in a courteous and professional manner * Effectively communicate issues and resolutions to customers and appropriate internal staff * Use judgment and problem - solving skills to solve customer problems * Use multiple screens of information simultaneously to address customer needs * Follow processes according to contact center standards to ensure contact handling accuracy and operational effectiveness * Use technology tools as directed and within established guidelines * Adhere to precise work schedules, taking continuous phone calls for extended periods of time * Answer prior authorization inquiries calls as well as research and resolve formulary and benefit issues * Consistently meet established productivity, schedule adherence, and quality standards * Performs other duties as assigned by management Education / Experience: * High School Diploma or equivalent * Minimum one (1) year current / recent Pharmacy Technician experience in healthcare setting * PTCB Pharmacy Certification required or ability to obtain within six - months of employment

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Tcall center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the TCall Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Tags for this Online Resume: Leadership, Buffalo, NY, Project Management, Call Center Management, Labor Relations, Conflict Resolution, Large Team, Communication

Tags for this Online Resume: Customer service management, Call center management, Operations management, Office management, Solution driven, Office Management, Solutions driven, Manager, Customer Service / Account Management, Problem management, Call center management, Operations management, Office management, Solution driven, Office Management, Solutions driven, Manager, Customer Service / Account Management, Problem management, Operations management, Office management, Solution driven, Office Management, Solutions driven, Manager, Customer Service / Account Management, Problem management, Office management, Solution driven, Office Management, Solutions driven, Manager, Customer Service / Account Management, Problem management, Solution driven, Office Management, Solutions driven, Manager, Customer Service / Account Management, Problem Management, Solutions driven, Manager, Customer Service / Account Management, Problem Management, Problem Resolution

Tags for this Online Resume: Customer Service,,,, Monitoring Team Progress, Training, Relationship Management, Award Winning Client Resolution, Call Center Supervisor, Supervisor, Manager, Creative Negotiator, Analytical Skills

Client - focused, results - driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high - caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development.

Tags for this Online Resume: Geater New York Area, Team Leadership, Customer Retention, Hiring, Training, Customer Service Management, Digital and Social Media Associate Manager, Call Center Manager / Inside Sales / Customer Service Manager, Solutions Selling and Issue Resolution

Tags for this Online Resume: Customer Service Management, Teambuilding & Training, Complaint Handling & Resolution, Retail Operations Management, Call Center Operations, Customer Satisfaction Enhancement, Front - End Supervision, Cost - Reduction Strategies, Sales & Retention, Call Center Manager, Customer Service Manager, Customer Service Supervisor, Call Center Supervisor, Call Center Team Lead, Complaints, Sales, Assessments, Customer Service, Retail, Scheduling, Training, Billing

I am a seasoned voice communications specialist, call center supervisor and operations manager with over 25 years of administrative and management experience and a record of key accomplishments in Customer Service, Documentation / Training, PBX / VM Programming, Problem Resolution, Project Management, Technical Procedures, and Vendor management experience and a record of key accomplishments in Customer Service, Documentation / Training, PBX / VM Programming, Problem Resolution, Project Management, Technical Procedures, and Vendor Management, Technical Procedures, and Vendor Relations.

Tags for this Online Resume: Account Resolution, Operations, Call Center, Change Management, Compliance, Consultant, Human Resources, Mentor, Vendor Management, Event Coordinator, Customer Service, Team Building

Tags for this Online Resume: Automation, Management, Manufacturing, Metrics, Support, Technical Support, Applications, customer service, Service, Conflict Resolution, Team Building, Call Center, Processes & Procedures

* Bridge call management * Strong team support and building * BAC Monitoring, Hp Business suite * Quick diagnosis and resolution management * Hardware and software installation, troubleshooting and testing.

reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction... Professional Summary Customer Service Professional highly skilled in call center management, training... Corporation — Columbia, MD.

Core Competencies Business Development • Budgeting • Training & Development • Coaching • Cash Management • Sourcing Communications • Conflict Resolution • Microsoft Office • Performance Review • Contract / Vendor Negotiation • Call Center Operations • Trend / Risk Analysis • Business Metrics • Forecasting / Projections Strategic Planning • Pricing / Revenue Optimization • Operations Management • Process Improvement Relationship Management • Presentations • Sales Development • Brand Development • Product Design & Selection • Product Placement • Team Leadership • Recruitment

Core Competencies Business Development • Sales Management • Marketing • Product Management • Budget & Forecasting Key Account Management • Strategic Alliance Management • Product Launches • Communications Contract & Price Negotiation • Motivation & Leadership • Branding & Positioning • Market Trends • Territory Development • Client Relations • Operations Management • Program & Product Development • Development & Facilitation • Sales Techniques & Strategies • Networking & Referrals • Cold Calling & Prospecting Business & Revenue Growth • Conflict & Issue Resolution • Ethics & Integrity

Qualified customer service representative with 10 years in fast - paced customer service and call... management Proficiency in conflict resolution Customer service - oriented Active listening skills Invoice... answered customer questions regarding merchandise and pricing.

ContractXchange (Canada & US) 11/2006 — Present Research Assistant • Received and processed service - based calls for Fortune 500 companies in Canada, earning a promotion from Rank 3 to Rank 1 in less than four months • Utilized clerical skills including spreadsheet management, data entry, and daily activity update submissions, as well as apply an exceptional attitude to provide excellent customer service as a contractual worker • Interacted with customers via e-mail, telephone, and live support from websites • Relayed requested and important information specific to credit cards while providing resolution for critical customer issues • Promote and cross-sold to increase company revenue, drawing upon a strong comfort level with technology

Customer Service Supervisor Duties & Responsibilities Create training / development plans for staff and service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as assigned

Coopervision Diagnostics (San Diego, CA) 1982 — 1985 Senior Engineer • Hired to aid firm in completion of first autorefractor, coordinating all software development, optics and electronics applications, and necessary documentation • Assigned to the integration of newly - acquired technology into a new product line called the scanning laser ophthalmoscope (SLO), a project encompassing design, tooling / manufacturing requirement estimation, marketing strategies, software testing, issue troubleshooting, and management reporting • Held responsibility for problem resolution duties within mechanical engineering, software, marketing, and electronics groups • Supervised the team in development of three generations of product prior to its sale to Rodenstock in Germany

Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client

Professional Experience JP Morgan Chase (Tempe, AZ) 3/2006 — Present Assistant Vice President — Prime Securitized Collections (4/2010 — Present) • Recommend and implement specific procedures to ensure maximum effectiveness and efficiency of service, while establishing efficient operational policies, technological support systems and budgets • Assist in long - term strategic planning for related departmental section, ensuring the attainment of all departmental goals through detailed reporting, trend utilization, and performance tracking • Hold responsibility for the compilation and analysis of statistical data relative to unit productivity, monitoring live calls and providing feedback to staff, coaching, and issue resolution concerning collection and loss mitigation activities • Manage various teams of supervisors, including personnel issue resolution and functional task delegation • Utilize exceptional problem solving abilities while dealing with conflicting financial and personnel variables, developing and recommending viable courses of action as required • Ensure timely performance management of all staff, communicating expectations and closely supervising job functions • Travel to Manila to train staff on loss mitigation processes, train supervisors on procedural adherence, develop customer satisfaction, negotiations, and conflict management documents, and facilitate training class utilization

Category: Building a Positive Family Environment Tags: boundaries for fighting, Conflict resolution, constructive conflict management, dealing with confict, Families Fighting Fairly, family arguments, family emotional safety plan, fighting fair family pledge, fighting fairly, kids and conflicts, kids and name - calling, Name - calling, parents and conflicts, teaching kids to fight fair