That's working with so -
called author services companies, rather like Author Solutions.
Not exact matches
Calling upon years of experience across multiple industries, Taylor's book focuses on teaching
authors, start - ups, and even well established
companies and organizations to increase their marketing power by going beyond just a product or
service.
Posted by Victoria Strauss for Writer Beware I'm getting a lot of questions from
authors who've been solicited by an
Author Solutions - style author services company called Book - Art Press Solutions.Book - Art Press's website dangles the carrot of free... -LS
Author Solutions - style
author services company called Book - Art Press Solutions.Book - Art Press's website dangles the carrot of free... -LS
author services company called Book - Art Press Solutions.Book - Art Press's website dangles the carrot of free... -LSB-...]
Publishing
services companies Many so -
called self - publishing
companies exist — for example, you may have heard of iUniverse, Trafford, Xlibris, or AuthorHouse (all subsidiaries of
Author Solutions Inc.)-- but these are actually publishing
services companies or subsidy publishers or fee - based publishers.
In the case of assisted self - publishing or publishing
services (
called «vanity presses» in the old days), these
companies adopt the moniker of «hybrid publisher» to look more innovative or attractive to
authors.
I realize that when using a vanity
service (POD, self - publishing
company, whatever you want to
call it), some of the control might be out of the
author's hands, but generally it's not.
Pool said
Author Solutions was «not remotely a self - publishing company, it's far closer to what is traditionally called vanity publishing», because the author pays for a service from the company, and the company then has exclusive license to the work in return for roya
Author Solutions was «not remotely a self - publishing
company, it's far closer to what is traditionally
called vanity publishing», because the
author pays for a service from the company, and the company then has exclusive license to the work in return for roya
author pays for a
service from the
company, and the
company then has exclusive license to the work in return for royalties.
Administrative Assistant — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to
company policies and procedures Responsible for accounts payable / receivable, budgets, and other accounting functions Support sales, marketing, and customer
service personnel ensuring effective operations Perform product research, verify specifications, and
author sales / marketing proposals Manage product inventory, client database, order processing, and shipping Design and implement successful special events generating new customers and enhanced brand awareness Create and manage corporate helpdesk, information database, and policies and procedures for daily operation Negotiate contracts with vendors, contractors, and clients resulting in a financially favorable agreements Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written, telephone, and in - person
service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize conference
calls, meetings, and corporate travel arrangements Create a clean, friendly, and productive office atmosphere Study internal literature to become an expert on products and
services Represent
company brand with poise, integrity, and positivity
Professional Duties & Responsibilities Directed professional installation of advanced residential and commercial satellite television and internet Oversaw, trained, and reviewed customer
service, sales, and installation staff ensuring effective operations Directly responsible for approximately 50 technicians at 5 offices throughout the region Designed and implemented training workshops for certification in Satellite Internet System installation Successfully reduced staff turnover while improving team skill sets and morale Responsible for multimillion dollar
company inventory, tools, and vehicles Generated significant sales through cold
calling, networking, and other sales tactics Consistently exceeded
service goals through effective scheduling, routing, and relationship management
Authored company sales and
service reports and presented to senior leadership Delivered exceptional customer
service resulting in client satisfaction, repeat business, and referrals Resolved customer
service inquiries in a timely, positive, and professional manner Built and strengthened relationships with key clients, partners, and industry leaders Consistently promoted and awarded for excellence in sales, customer
service, and leadership
Professional Duties & Responsibilities Recognized sales team leader who consistently exceeds
company sales goals Responsible for more than $ 18 million in annual revenue Developed and implemented strategic business plans to exceed revenue goals Conducted market analysis and competitive intelligence to increase
company efficacy Managed, trained, and reviewed sales team offering guidance and best practices Generated significant new business through networking, cold
calling, and other tactics Provided excellent customer
service resulting in significant repeat business Built strong, long - term relationships with clients, piers, and industry leaders
Authored and executed sales presentations for varied products and audiences Represented
company and products at industry events Served as a liaison and advisor to senior leadership
Professional Duties & Responsibilities Directed sales and customer
service operations for a variety of
companies and products Oversaw, trained, and reviewed customer
service and sales staff ensuring effective operations Set and managed $ 2.5 million
company budget and $ 1 million dollar inventory Consistently exceeded sales goals through cold
calling, networking, and other tactics Created and presented product and
services demonstrations resulting in 75 % increase in new business
Authored company financial and sales reports to determine trending and growth opportunities Designed and implemented comprehensive marketing campaigns including all collateral materials Negotiated contracts and agreements with vendors, distributors, and partners Delivered exceptional customer
service resulting in client satisfaction and repeat business Built and strengthened relationships with key clients, partners, industry figures, and community leaders Consistently promoted and awarded for excellence in sales, customer
service, and leadership
Medical Sales Respresentative — Duties & Responsibilities Experienced manager with a background in sales, marketing, and customer
service Recruit, train, and direct staff ensuring they understand the brand and adhere to
company policies and procedures Set and strictly adhere to departmental budgets and timelines Design and implement comprehensive marketing campaigns and all collateral materials Direct
company charitable events creating community goodwill and respect for the brand
Author and distribute
company newsletter, press releases, and other official correspondence Consistently meet or exceed sales goals through networking, in personal sales, cold
calling, and other tactics Generate
company record of $ 8 million in sales while doubling client base Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer
service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer
service resulting in client satisfaction and repeat business Serve on multiple strategic planning committees to guide business development initiatives Represent
company brand with poise, integrity, and positivity
Insurance Underwriter — Duties & Responsibilities Experienced manager with expertise in underwriting, sales, marketing, and customer
service Recruit, train, and direct staff ensuring they understand the brand and adhere to
company policies and procedures Oversee health insurance underwriting determining client insurability and
company risk Discover client needs, tailor insurance packages, and present quotes Utilize industry software to analyze risk, generate quotes, and
author reports for senior leadership Build and strengthen professional relationships with internal sales representatives and external brokers Consistently exceed sales goals through networking, in personal sales, cold
calling, and other tactics Recognized and promoted for exceptional team management, sales, and customer
service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Provide exceptional customer
service resulting in client satisfaction and repeat business Set and strictly adhere to departmental budgets and timelines Represent
company brand with poise, integrity, and positivity Continually participate in ongoing professional development opportunities to enhance skill set
Professional Duties & Responsibilities Recognized sales team leader who consistently exceeds
company sales goals Responsible for more than $ 18 million in annual revenue Developed and implemented strategic business plans to exceed revenue goals Conducted market analysis and competitive intelligence to increase
company efficacy Managed, trained, and reviewed sales team offering guidance and best practices Generated significant new business through networking, cold
calling, and other tactics Provided excellent customer
service resulting in significant repeat business and referrals Built strong, long - term relationships with clients, piers, and industry leaders
Authored and executed sales presentations for varied products and audiences Represented
company and products at industry events Served as a liaison and advisor to senior leadership
Professional Duties & Responsibilities Directed sales and customer
service operations for a variety of
companies and products Oversaw, trained, and reviewed customer
service and sales staff ensuring effective operations Consistently exceeded sales goals through cold
calling, networking, and other tactics
Authored company financial and sales reports to determine trending and growth opportunities Negotiated contracts and agreements with vendors resulting in significant
company revenue Delivered exceptional customer
service resulting in client satisfaction and repeat business Conducted periodic client account reviews to ensure high level
service and information accuracy Resolved customer
service inquiries in a timely, positive, and professional manner Built and strengthened relationships with key clients, partners, and industry leaders Responsible for e-commerce technology and client information database Provided IT support, quality assurance analysis, and system upgrades to increase efficiency
Authored and presented reports to senior leadership regarding data management best practices Consistently promoted and awarded for excellence in sales, customer
service, and leadership
Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client
Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce
Service Manager • Responsible for overseeing daily operations of a 35 Account Manager
call center ensuring effective operations • Recruit and train new sales and customer
service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce
service employees in industry best practices and
company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer
service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce
service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound
calls providing feedback to team leads and supervisors •
Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client
Administrative Assistant — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Consistently promoted for excellence in both educational and for - profit industries Train new team members ensuring they understand the brand and adhere to
company policies and procedures Manage large staffs of sales and customer
service professionals, administrative personnel, and volunteers Oversee daily office administration and special events ensuring effective and efficient operations
Author and present various departmental progress and accounting reports to senior leadership Manage accounts payable / receivable, budgets, and other accounting functions Support sales, marketing, and customer
service personnel ensuring profitable operations Design and implement marketing and sales strategies resulting in significant
company revenues Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written, telephone, and in - person
service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize conference
calls, meetings, and travel arrangements Study internal literature to become an expert on products and
services Represent
company brand with poise, integrity, and positivity
Professional Duties & Responsibilities Responsible for
company customer
service departments across multiple fields Hired, trained, directed, and reviewed customer
service representatives Directed
call center ensuring professional and efficient operations Increased
company efficacy through the establishment of best practices Ensured professional and timely response to customer
service inquiries Maintained extremely high client satisfaction rate resulting in repeat business
Authored and presented customer
service, finance, and personnel reports for senior leadership Tracked daily, weekly, and periodic customer
service interactions Handled financial transactions including credit card payments, declines, and collections Resolved shipping, warranty, and product operation inquiries Oversaw the creation, update, and maintenance of client information database Maintained working knowledge of
company products and
services to best assist clients Built long - term relationships with employers, piers, clients, and industry leaders Assisted various
company departments with special projects as needed Fostered an atmosphere of respect and dedication to
company goals Performed all duties in a professional, positive, and timely manner