Describe a time you managed to
calm an irate customer.
Not exact matches
Even if you've been a sales representative for a while, think about times when you coordinated a project or took initiative on the job — perhaps you came up with a better organizational system, or maybe you're known for
calming down
irate customers.
They are also saddled with the task of
calming and addressing
irate customers in order to maintain company clientele.
(e.g., completing projects ahead of deadline,
calming down
irate customers, saving money)
MAJOR ACHIEVEMENTS • Managed a particularly
irate customer by offering free meal coupons and placating him with
calm and tact • Promoted to Assistant Manager position shortly after joining work owing to excellence in
customer service provision
• Strong comprehension of handling complaints and
irate customers by remaining
calm and analyzing the situation for a quick resolution
RELEVANT ACCOMPLISHMENTS • Demonstrated excellent
customer service acumen by
calming down an extremely
irate customer and ending up in up - selling a complementary product • Trained a group of team members to perform behind the counter
customer services at K - Mart
Having served at big brands like WALMART and CITIZEN»S BANK in similar capacity has given me a lot of exposure and equipped me with strong
customer service skills while also rendering me worthy of dealing with
irate customers in a highly professional and courteous manner and resolving their issues promptly and effectively in a
calm manner.
For instance, dealing with an
irate customer should not impact your ability to remain
calm and answer questions or prepare prescriptions properly.