Professional
Experience Broadcasting Board of Governors (Washington, DC) 09/2009 — 11/2011 IT Specialist (07/2010 — 11/2011) • Maintained TrackIt Help Desk Management System records keeping senior leadership informed of critical situations • Provided front line phone support for computer software and hardware
end users • Assisted in the relocation of all types of
end user computer equipment as directed • Installed hardware, peripheral components, and software on
user desktop computers • Configured desktops for
users including
capturing network printers and configuring email clients • Troubleshot a wide variety of personal computer software and hardware issues in a timely and effective manner • Configured client email on agency Blackberry and iPhones • Ensured prompt, efficient and satisfactory response to all clients • Utilized proficiencies in 3 languages to communicate with clients of diverse, multicultural backgrounds