Hyatt, Atlanta, GA (May 2012 — Present) Hotel Switchboard Operator • Receive calls from guests / potential guests and respond to questions regarding room availability and tariffs • Transfer incoming calls to intended recipients and take messages in
case of unavailability • Resolve queries or problems over the phone or escalate them to managers or department heads • Route calls to guests after ensuring that the guests
are willing to take the calls • Provide limited information to callers regarding guests staying at the hotel by exercising strict confidentiality • Take messages for staff members and guests by accurately writing them on paper or message logs • Route callers to message recording lines and provide them
with information on how to use them to record their messages •
Make announcements on public address systems regarding emergency situations • Take and service requests for making outgoing calls to other countries and make sure that call cost logs are maintained for each guest • Greet people as they arrive, inquire into their purpose of visit and make them comfortable until a guest relation officer can be assigned to
Make announcements on public address systems regarding emergency situations • Take and service requests for
making outgoing calls to other countries and
make sure that call cost logs are maintained for each guest • Greet people as they arrive, inquire into their purpose of visit and make them comfortable until a guest relation officer can be assigned to
make sure that call cost logs
are maintained for each guest • Greet people as they arrive, inquire into their purpose of visit and
make them comfortable until a guest relation officer can be assigned to
make them
comfortable until a guest relation officer can
be assigned to them