Sentences with phrase «center gamification platform»

Montreal About Blog nGUVU is a call center gamification platform that uses game mechanics, social media interactive features, machine learning, & predictive analytics to drive performance at the agent level and boost employee engagement!

Not exact matches

In fact, enterprise gamification's ability to encourage people to implement certain tasks (e.g. watching a presentation or taking a course) makes it a perfect platform for call center onboarding and many other elearning tasks.

For example, last year I designed a gamification platform for an insurance call center where the business challenge was customer retention, the goal was one - call resolution, and the desired behavior changes were to have call center agents stop putting customers on hold, stop transferring calls, and strategically question and actively listen to customers.