Not exact matches
Back office functions are internal company
tasks like accounting or payroll, while front office
tasks include customer - facing services like call
center staffing and
management.
Liu has also not stopped putting out audits of city agencies, recently taking the city Economic Development Corp. to
task for mishandling contracts, the city Parks Department for not making repairs in a timely manner and the
management of a 911 call
center for an inflated budget and growing timeline.
Mitchell L. Moss, another member of the
task force who is the director of the Rudin
Center for Transportation Policy and
Management at New York University, said that was «a missed opportunity.»
The teaching guide includes model mini-lessons to introduce
center tasks and routines, assessment ideas, record - keeping forms for tracking and documenting student work and progress, and a streamlined
management system — complete with a rotation plan and
center and
task icons.
Tony holds a Ph.D. in human -
centered product design and has led a variety of healthcare mobile teams to develop a patient portal, a schedule and messaging app, and a
task management and employee engagement app.
A resume that has the job seeker working at Best Buy selling electronics, then performing warehouse
management tasks, followed by a stint as a customer service representative in a call
center... well, you get the picture.
Part - time opportunity answering a multi-line phone system, processing documents, performing a variety of mail
center activities, setting up conference rooms, supporting events
management, and other assigned
tasks.
Technical Expertise • Capable of troubleshooting windows and Macintosh OS issues • Skilled in systems
management using MS system
center configuration manager • Effective skills in maintaining, analyzing, and repairing computer systems, networks, hardware and peripherals • Well practiced in various software and plug - in installation and implementation • Able to conduct preventive maintenance, utilizing effective debugging procedures and anti malware tools • Functional knowledge of windows 7 enterprise and windows 8 varied operations and relevant troubleshooting • Proven ability to carry out routine maintenance
tasks while ensuring licensing compliance
Tags for this Online Resume: Banking Industry, Call
Center, Coaching, Global Experience,
Management, Administrative Tasks, Customer Service, Documentation, Light Emitting Diode, Process Improvement, managemen
Management, Administrative
Tasks, Customer Service, Documentation, Light Emitting Diode, Process Improvement,
managementmanagement, manager
Tags for this Online Resume: Chicago, Villa park, lombard, Naperville, Oakbrook, Complaints,
Management, Administrative
Tasks, Call
Center, Communication Skills
Tags for this Online Resume: Administrative Support, Administrative
Tasks, Call
Center, Customer Service,
Management, Support, Web - based Proxy Manager, Workflow
Management
Tags for this Online Resume: Call
Center, Information Technology, Management, Triage, CAT, Medical, Medical Records, Psychiatry, Administrative Tasks, Computerized scheduling, call center, customer service represen
Center, Information Technology,
Management, Triage, CAT, Medical, Medical Records, Psychiatry, Administrative
Tasks, Computerized scheduling, call
center, customer service represen
center, customer service representative
Tags for this Online Resume: Administrative
Tasks, Call
Center, Cash Flow, Cash Flow Management, Communication Skills, Customer Service, International Sales, Inventory, Management, Microsoft Windows, customer service, call center, sales, sales associate, customer service represen
Center, Cash Flow, Cash Flow
Management, Communication Skills, Customer Service, International Sales, Inventory,
Management, Microsoft Windows, customer service, call
center, sales, sales associate, customer service represen
center, sales, sales associate, customer service representative
Tags for this Online Resume:
Management, Recruiter, Recruiting, Administrative
Tasks, Documentation, Mining, Business Development, Call
Center, Credit Cards, Customer Service
Professional Experience Vision Appraisal Technology (Northborough, MA) 03/2004 — Present Information Technology Analyst -LRB-[Insert Dates in Role]-RRB- • Provide network, desktop, printer, hardware, software, printing, peripherals devices, and application support to front - end users within a data
center environment, assisting remote users with network / VPN connectivity issues • Execute various active directory
tasks including both adding and deleting users and groups as well as setting up shared areas for controlled data access • Verify the successful back - up of servers as well as the deployment of anti-viral applications and system updates • Perform Oracle DBA
tasks, including software installations, patching, backups, and upgrades, while creating Oracle production and cloning environments for testing and software development • Aid in the upgrade, migration, and
management of servers, while participating heavily in any infrastructure changes • Maintain hardware asset control inventory as well as provide FTP, website, and intranet administration • Create standard desktop images to decrease software application re-installation time and develop documentation for both installation and back - up procedures • Deploy new desktop and laptop devices to end - users with enterprise applications accommodating specific user job functions
IT Project Manager — Professional Highlights Serve multinational corporations in a variety of technology based strategic planning and administration roles Offer expertise as a consultant, programmer, engineer, business analyst, and database administrator Lead technology projects for NASA, U.S. Customs, American Express, and General Electric Design and implement reporting, customer service, marketing, sales, and financial
management software Responsible for network and database design, administration, and security Oversee enterprise - wide hardware and software upgrades resulting in increased efficiency Minimize operational and manpower costs through effective technology solutions Serve as forecast budget analyst for Joint Project Management Operations at Kennedy Space Center Develop reporting application tool using crystal reports engine on CD throughout Kennedy Space Center and Cape Canaveral Air Station resulting in $ 500,000 savings on user licensing fees Create detailed project plan with well - defined tasks, milestones, client sign - offs, test cycles, and specifications which served to communicate project progress to management Develop visual basic application for financial banking Institution using crystal reports to reduce the company's response time resulting in initial reporting from 2 - 3 hours to just 45 seconds Oversee multimillion - dollar software implementation for Miami Air from a consultancy level Upgrade Great Plains software platform and administered security access for Miami internal databases Write over 200 SQL stored procedures from access databases for financial institutions Compose business correspondence and prepared statistical spreadsheet analysis for Kennedy Space Center Recognized by colleagues and superiors for outstanding job performance, reliability, and efficiency Conduct surveys of operations to assess needs and identify high priority improvements Complete major product releases meeting very aggressive schedules and budgets Serve as a member of the International Cyber Threat Task Force Utilize fluencies in English, Portuguese, Arabic, French, and German to communicate with a diverse clientele Continually study emerging technologies and industry best practices Perform all duties with positivity, professionalism, and
management software Responsible for network and database design, administration, and security Oversee enterprise - wide hardware and software upgrades resulting in increased efficiency Minimize operational and manpower costs through effective technology solutions Serve as forecast budget analyst for Joint Project
Management Operations at Kennedy Space Center Develop reporting application tool using crystal reports engine on CD throughout Kennedy Space Center and Cape Canaveral Air Station resulting in $ 500,000 savings on user licensing fees Create detailed project plan with well - defined tasks, milestones, client sign - offs, test cycles, and specifications which served to communicate project progress to management Develop visual basic application for financial banking Institution using crystal reports to reduce the company's response time resulting in initial reporting from 2 - 3 hours to just 45 seconds Oversee multimillion - dollar software implementation for Miami Air from a consultancy level Upgrade Great Plains software platform and administered security access for Miami internal databases Write over 200 SQL stored procedures from access databases for financial institutions Compose business correspondence and prepared statistical spreadsheet analysis for Kennedy Space Center Recognized by colleagues and superiors for outstanding job performance, reliability, and efficiency Conduct surveys of operations to assess needs and identify high priority improvements Complete major product releases meeting very aggressive schedules and budgets Serve as a member of the International Cyber Threat Task Force Utilize fluencies in English, Portuguese, Arabic, French, and German to communicate with a diverse clientele Continually study emerging technologies and industry best practices Perform all duties with positivity, professionalism, and
Management Operations at Kennedy Space
Center Develop reporting application tool using crystal reports engine on CD throughout Kennedy Space
Center and Cape Canaveral Air Station resulting in $ 500,000 savings on user licensing fees Create detailed project plan with well - defined
tasks, milestones, client sign - offs, test cycles, and specifications which served to communicate project progress to
management Develop visual basic application for financial banking Institution using crystal reports to reduce the company's response time resulting in initial reporting from 2 - 3 hours to just 45 seconds Oversee multimillion - dollar software implementation for Miami Air from a consultancy level Upgrade Great Plains software platform and administered security access for Miami internal databases Write over 200 SQL stored procedures from access databases for financial institutions Compose business correspondence and prepared statistical spreadsheet analysis for Kennedy Space Center Recognized by colleagues and superiors for outstanding job performance, reliability, and efficiency Conduct surveys of operations to assess needs and identify high priority improvements Complete major product releases meeting very aggressive schedules and budgets Serve as a member of the International Cyber Threat Task Force Utilize fluencies in English, Portuguese, Arabic, French, and German to communicate with a diverse clientele Continually study emerging technologies and industry best practices Perform all duties with positivity, professionalism, and
management Develop visual basic application for financial banking Institution using crystal reports to reduce the company's response time resulting in initial reporting from 2 - 3 hours to just 45 seconds Oversee multimillion - dollar software implementation for Miami Air from a consultancy level Upgrade Great Plains software platform and administered security access for Miami internal databases Write over 200 SQL stored procedures from access databases for financial institutions Compose business correspondence and prepared statistical spreadsheet analysis for Kennedy Space
Center Recognized by colleagues and superiors for outstanding job performance, reliability, and efficiency Conduct surveys of operations to assess needs and identify high priority improvements Complete major product releases meeting very aggressive schedules and budgets Serve as a member of the International Cyber Threat Task Force Utilize fluencies in English, Portuguese, Arabic, French, and German to communicate with a diverse clientele Continually study emerging technologies and industry best practices Perform all duties with positivity, professionalism, and integrity
Regional IT Manager • Manage HQ infrastructure team and Asia information technology team, leading 11 staff in the servicing of over 800 users and 9 offices with responsibility for global infrastructure architecture and global network and focus groups • Drive global standardization firm - wide within networks, storage, backup, servers, computers and other critical hardware • Utilize cross-regional focus groups to connect functional experts between sites, establishing roadmaps, creating annual project plans and delivering global projects • Define incident
management and change
management processes, working with application teams for full implementation • Create datacenter in ShenZhen technology
center to support ASIC team, software team, firmware team, hardware team and sales and FAE teams • Manage high volume of acquisitions and IT integrations on a global scale, including the CSR integration preparation (2011), the Microtune integration (2010), the Letitwave integration in France (2008) and the Emblaze Semiconductor in Israel (2004) • Supervise and lead numerous technology refresh projects including the global Exchange 2010 upgrade, the global MPLS network upgrade, the network switch upgrade, a global firewall project and internet bandwidth upgrade • Execute critical operations functions and projects including global wireless technology
management, network monitoring, the global SSL VPN project, the
management of Microsoft licenses and the e-mail gateway • Support critical business continuity
tasks, including the development of a low - cost Oracle ERP system DR solution, server virtualization, E-mail DR and Perforce DR • Lead cost - saving and expense
management endeavors including the build - up of a Quintum VoIP gateway globally to utilize traditional PBX gateway and the build - up of near - line archive storage with de-duplication technologic
Professional Experience Marine Corps Network Operations Security
Center (Quantico, VA) 12/2008 — Present Information Technology Project Manager • Serve as Project Manager responsible for Network Enterprise Services strategic plans and process development •
Tasked with the engineering and design of enterprise services for the largest IT project facing the Marine Corps • Oversee project acceptance, manage third party contractor relations, identify requirement gaps, evaluate integration requirements, document solutions, and facilitate the turnover to the operations group • Administer email messaging system, active directory infrastructure, storage area networks, and virtual server infrastructure • Additional systems of responsibility include DMS (Defense Messaging System), DAR (Data at Rest, Guardian Edge's enterprise encryption), HBSS (Host Based Security System), MOSS 2003/2007 (Microsoft SharePoint), SCOM (System
Center Operations Manager, Enterprise Event Monitoring) • Provide full time Tier II & III Help Desk Support for the ~ 50,000 users in both the classified and unclassified networks • Directly manage subordinate IT supervisors determining workflow and ensuring efficient and effective operations • Serve as a member of external boards, committees and working groups representing the USMC and the MCNOSC • Champion the MCNOSC's adoption of the ITIL (Information Technology Infrastructure Library) processes, implement the MCNOSC's Change
Management Process, and establish the first enterprise level Change
Management Approval Board • Serve as Project Manager during the Marine Corps first implementation of HBSS on the classified and unclassified networks • Responsible for the Marine Corps» Network Consolidation of the SIPRNet involving the collapsing over 36 separate Active Directory Domains into one forest and a single domain structure and the migration of over 300 servers and every workstation on the USMC SIPRNet