Sentences with phrase «center manager within»

I have experience working as a customer service representative and call center manager within both the for - profit and nonprofit sector, as well as a background in higher education instruction.

Not exact matches

Sonal is a senior manager with the Deloitte Center for Health Solutions within Deloitte Services LP and leads the center's life sciences resCenter for Health Solutions within Deloitte Services LP and leads the center's life sciences rescenter's life sciences research.

«I think the Public Authorities Control Board would be completely within reason to hit «pause» and demand further disclosure and oversight,» said Ken Girardin, communications and marketing manager at the Empire Center, a fiscally conservative think tank.

«The signal from the spacecraft is gone, and within the next 45 seconds, so will be the spacecraft,» Cassini project manager Earl Maize announced from the mission control center at NASA's Jet Propulsion Lab.

That is exactly what Rebecca Mozaffarian, project manager for the Harvard Prevention Research Center, set out to do in her work with YMCA afterschool programs around the country where they were charged with finding healthier snack and drink alternatives to fit within the 76 - cent per child federal reimbursement for afterschool programs.

The OverDrive integration will allow for the checkout of ebooks from within Millennium or Sierra without jumping to the OverDrive interface; the June rollout of Decision Center, the company's new data - driven collection management tool that will compete with collectionHQ's product; a wave of hiring backed by the new investors, which has already increased the staff by 20 so far this year and will add another 40 by the end of the year (mostly in development and support), according to Massana, pushing the company past 400 employees; the creation of five «library relations managers» who serve as customer advocates at III; the complete integration of SkyRiver Technology Solutions into III along with the termination of SkyRiver's suit against OCLC on March 4.

It is even more difficult to accept the fact that, as a nation, we can not meet our own needs for working dogs when we have so many breeders and dogs within our borders,» says Scott Thomas, former breeding program manager of the TSA Canine Breeding and Development Center.

Council Members Morrison and Spellman are presenting a Resolution today that directs the City Manager to develop a plan to increase spay / neuter within Town Lake Animal Center by 2,000 surgeries by Nov 5, 2009.

• Finally, our talented team continues to grow — particularly within the Legacy department: • Suzi Villiger, Catalogue Raisonne Project Manager • Arielle Dorlester, Archives Assistant • Sara Green, Researcher, Joan Mitchell Catalogue Raisonné • Aimee Solomon, Senior Finance Director • Alexandra Tagami, Researcher, Joan Mitchell Catalogue Raisonné (beginning in 2016) • Vincent Williams, Office Administrator, Joan Mitchell Center

CU Boulder's Cooperative Institute for Research in Environmental Sciences (CIRES) welcomes applications for a Science Communications Service Group Manager to lead one of three service groups within the National Snow and Ice Data Center (NSIDC).

Acted as a consultant to the plasma center managers by helping to show best demonstrated practices within the industry.

Served as the account manager ensuring that changes and updates with the customer were communicated and executed within all company departments at each distribution center.

The work environment is the air traffic control center which is located within airports, and the flight control manager works in cooperation with the crew on board of the aircrafts to ensure a rapid and smooth flow of the traffic.

Oracle Project Managers manage the life cycle of IT projects, including the planning, analysis, design, implementation, and support plans for complex IT systems within Oracle's data center environment.

Limited Brands Victoria's Secret Direct 10/1996 — 05/2012 Manager — Fulfillment Services Directed three departments within the Customer Care center, including special handling, edit order correction, and edit order entry.

Ability to work well within a team environment, excellent leadership qualities, ability to motivate and encourage team members, good business sense, and a self - motivated approach to work are all prerequisites of working as a call center team manager.

Promote from within: Call Center 2 Representative - Call Center Team Leader - Call Center Manager - Operations - Training - Quality Control

As Director of the Certified Professional Career Coach program, sponsored by the Professional Association of Resume Writers & Career Coaches (PARW / CC), she trains and certifies career coaches from across the globe from within varied industries and professions including military transition and employment readiness counselors, college career center coaches, one - stops, outplacement, business managers, human resources, industry, federal, and more.

Continue my development as a Sales Manager within a Call Center or retail environment, employing the skills I have attained through several years of employment and passing my knowledge to subordinates and co-workers.

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

I have 22 plus years overall experience within the healthcare industry inclusive of: Manager / Supervisory of 3 medical records divisions, supervision of registration / scheduling / pre-cert co-coordinators / collections, 3rd party insurance and aid in patient billing concerns for Markey Cancer Center and Affiliate Network, as well as Emergency Room Services / Ambulatory Services within University of Kentucky.

Seeking a call center HR Manager / Director position within the greater Kansas City area.

Objective: To manager a team of call center collections agents, managing to the company's success and agents advanacement within the company to establish a strong and successful work ethic that will be a foundation for further advancement with the company.

Seeking a challenging position as a trainer, call center or customer service Manager, within a great company, where I can grow and apply my skills, knowledge, and experience within a team to assist in furthering the organization's objectives.

PROFESSIONAL EXPERIENCE Time Warner Cable, New York • NY 1994 — 2011 Regional Serviceability Project Manager (2009 — 2011) Regional Network Operating Center (RNOC) Analyst (2008 — 2009) Workforce Management (2006 — 2008) Business Operations Analyst (2004 — 2006) Administration Department (1996 — 2004) Customer Service Representative (1994 — 1996) Developed and implemented an Automation of Serviceability tool that promoted communication between call center staff and Construction and Engineering departments and assisted market development efforts within the Northeast market area to expand market share and business growth, and dramatically improved turnaround rates from 90 days to 4Center (RNOC) Analyst (2008 — 2009) Workforce Management (2006 — 2008) Business Operations Analyst (2004 — 2006) Administration Department (1996 — 2004) Customer Service Representative (1994 — 1996) Developed and implemented an Automation of Serviceability tool that promoted communication between call center staff and Construction and Engineering departments and assisted market development efforts within the Northeast market area to expand market share and business growth, and dramatically improved turnaround rates from 90 days to 4center staff and Construction and Engineering departments and assisted market development efforts within the Northeast market area to expand market share and business growth, and dramatically improved turnaround rates from 90 days to 4 days.

PROFESSIONAL EXPERIENCE University of South Florida, Tampa • FL 2008 — Present Clinical Research Administrator / Project Manager Manage and coordinate all aspects of clinical trials and network committees at the Data Coordinating Center (TNCC) within the Pediatrics Epidemiology Center (PEC) under a federally awarded grant TrialNet for Type 1 Diabetes.

Frontline Manager (1986 — 1991) Managed dialer operations utilizing 75 employees in within credit card center and oversaw all time efficiency improvement strategies.

PROFESSIONAL SUMMARY Service - minded Senior Customer Service Manager with over 18 years» experience in leading teams within fast - paced call center, seeking to take next career step in a customer - focused role.

Under the direction of the RN Center Manager, the Medical Assistant for the Multi-Specialty Center («Center») of Hoag Hospital and its affiliates (the «Organization») performs a variety of Front / Back office and clerical duties in support of the patient care activities, ensuring even patient flow and continuous communication within the Center, referring physician offices, and Organizational staff.

Developed an overall IT Strategy that lined up with business goals as outlined and approved by Senior Management Partnered with Department Supervisors to support their technology needs Managed all aspects of Information Technology systems Managed all IT employees Responsible for delivering customer satisfaction from the IT department Project Manager of all Information Technology related projects Managed and coordinated all IT Vendors Coordinated all clinic setups and relocation of all computer, telephony and network infrastructure Reviewed and approved all IT expenditures Recommendation for technology solutions by assessing needs and providing justification for equipment and service purchase and updates Created and maintained IT Policies and Procedures Maintained working knowledge of all applicable policies and procedures Created and presented to executive staff future network upgrades including MPLS, VOIP, and centralized data solution within an offsite data center.

5/2000 — 06/2007 Wells Fargo Bank — Internet Services Group (call center) Steve Sekiguchi: Manager 1220 Concord Ave. Concord, CA — 800-956-4442 Supervisor / Customer Service Representative 4 (Lead) Promoted several times within the first 2 years and then to a Customer Service Lead position for 3 years in Various departments of Online Customer Service.

Lead at all levels; in use of lean tools and techniques to drive improvements Coached all levels of leaders from managers to executives on lean and strategic implementation Certified TWI - JI, Facilitative Leadership, trainer of Greenbelt, Toyota Kata, and many more Lean philosophies Facilitated Kaizen events, Values Stream Analysis, Vertical Value Streams Ensure clear metrics are established and collected for each event and align with organizational goals and metrics Successfully built relationships and refined processes within Oncology, Center for Rehab and Wellness, Surgical Services, Meditech Standardization, Human Resources, Corporate Compliance, and Strategic Services Worked on processes that cross multiple areas of reporting as well as across different tax ID numbers.

Regional IT Manager • Manage HQ infrastructure team and Asia information technology team, leading 11 staff in the servicing of over 800 users and 9 offices with responsibility for global infrastructure architecture and global network and focus groups • Drive global standardization firm - wide within networks, storage, backup, servers, computers and other critical hardware • Utilize cross-regional focus groups to connect functional experts between sites, establishing roadmaps, creating annual project plans and delivering global projects • Define incident management and change management processes, working with application teams for full implementation • Create datacenter in ShenZhen technology center to support ASIC team, software team, firmware team, hardware team and sales and FAE teams • Manage high volume of acquisitions and IT integrations on a global scale, including the CSR integration preparation (2011), the Microtune integration (2010), the Letitwave integration in France (2008) and the Emblaze Semiconductor in Israel (2004) • Supervise and lead numerous technology refresh projects including the global Exchange 2010 upgrade, the global MPLS network upgrade, the network switch upgrade, a global firewall project and internet bandwidth upgrade • Execute critical operations functions and projects including global wireless technology management, network monitoring, the global SSL VPN project, the management of Microsoft licenses and the e-mail gateway • Support critical business continuity tasks, including the development of a low - cost Oracle ERP system DR solution, server virtualization, E-mail DR and Perforce DR • Lead cost - saving and expense management endeavors including the build - up of a Quintum VoIP gateway globally to utilize traditional PBX gateway and the build - up of near - line archive storage with de-duplication technologic

Professional Experience CHARTIS (New York, NY) 2004 — 2010 Manager, Financial Analysis • Utilize experience in accounts receivable / payable, expense control / reduction, budgeting and forecasting • Create, prepare, and analyze weekly and monthly GOE expense and account reports of over $ 12M • Provide Senior Executive and CFO with critical information needed to manage divisional expenses • Generate and implement new procedures to reduce expenses over budget • Conduct analysis of significant expense and account receivable items • Manage the premium and expense results for the profit centers • Provide comptrollers with monthly divisional account receivable cash forecast of over $ 86M per month • Reduce cash forecast variance to less than 5 % per month • Resolve and reduce receivables over a 12 month period from $ 12M to less than $ 3M per month • Establish and maintain strong relationships with vendors, underwriters, and senior executives • Control and maintain expenses to stay within budgets and forecasts • Review and verify the validity and accuracy of accounts payable prior to approving disbursements