Sentences with phrase «center operations leadership»

Not exact matches

Once they get out of the maze, thanks to the leadership of Thomas (Dylan O'Brien), then there's just a «Hunger Games» /» Divergent» - style race to the center of operations for the evil and corrupt regime (sometimes involving a lab with white - coated scientists torturing people) to rescue characters we know, some who make it and some who don't, and also rescue the whole world.

The fundamental mission of the Center for Offshore Safety is to promote continuous improvement in offshore drilling, completions and operations through effective leadership, collaboration, communication, teamwork, disciplined management systems, independent third - party auditing and certification, with a focus on company Safety and Environmental Management Systems.

With decades of mail management leadership experience in all aspects of mail center and shipping and receiving operations, we think strategically about the role of the mail function to support today's business objectives.

Advise University leadership on Human Resources policy, procedures, operations, employee relations, recruitment and employment, wage and hour, salary, record keeping, training, benefits, regulatory compliance, and any other relevant employee centered issues and concerns.

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PERFORMANCE SUMMARY Driven call center professional with strong leadership and organizational skills, aimed at ensuring smooth operations of assigned teams.

Provide support to Banking Center Manager and Assistant Manager in the day - to - day operations and leadership of the banking...

Provided direction, leadership, and management for daily 24/7 data center / call center operations, supporting over 600 local and remote users.

• Track record of proactively planning, developing and coordinating all emergency response and recovery activities in support of dedicated emergency management plans • Highly experienced in conducting research and surveys to effectively develop and implement emergency management programs and disaster planning support • Skilled in designing and administering emergency preparedness trainings to ensure accurate response to major emergencies and disaster situations • Exceptionally well - versed in inspecting facilities and equipment such as emergency management centers and communication equipment to determine operation and functional capabilities • Proficient in directing emergency response teams and crises management activities to provide onsite analysis and investigations • Competent in developing department - level emergency programs and assisting department leadership in maintaining and implementing them effectively • Adept at conducting periodic tests of all implemented emergency preparedness programs by coordinating drills and exercises • Proven record for effectively monitoring compliance of emergency preparedness plans to ensure that no regulatory issues arise • Qualified to define emergency management programs for each company, based on the individual and specific needs of the organization • First - hand experience in conducting after - action - critiques for emergency exercises to identify needed corrective actions

Highly motivated results - oriented professional with over 15 years of progressive leadership experience in operations, employee relations, customer service, training, performance management and team build with a proven track record of leading teams to exceed company sales, customer satisfaction and Call Center metrics.

All aspects of senior organizational management in a credit and collections, or contact center setting; operations and strategies, financial budgeting / cost management, senior leadership, human resource development, sales / marketing, and analysis.

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Energetic results driven Customer Service Management & Information Systems Professional with 15 years of demonstrated success at all levels of management, call center operations, customer service, project leadership, sales and e-commerce.

Tags for this Online Resume: development, training, coaching, project management, needs analysis, strategic agility, change management, Microsoft Word, SixSigma, Microsoft Excel, Microsoft Project, Microsoft Outlook, Microsoft Visio, call centers, telecommunications, strategy, leadership, management, facilitator, analysis, performance management, sales management, program management, process management, MPLS, VOIP, Cloud, employee relations, team building, leadership development, Microsoft PowerPoint, performance appraisals, operations management, accounting, financial reporting, fund raising

An accomplished, goal - driven aspiring Manager & Supervisor with 10 + years of leadership experience in customer service, supervising day - to - day operations, call center training, teambuilding, coaching client satisfaction and multitasking.

Tags for this Online Resume: Chattenooga, operations, customer service, workforce management, call center, leadership, Houston

Tags for this Online Resume: operations and technology, call center leadership, field service delivery, content negotiation, licensing, government, media and community relations, competitive marketing strategy, operations & technology leadership, call center & field management, business development & marketing

Highly personable Business Professional with over ten years of experience in leadership capabilities, coaching, and call - center operations within the telecommunication industry.

Tags for this Online Resume: operations, leadership, call center, customer service, sales, manager

Tags for this Online Resume: Services, Benefits, Management, Risk Management, Enterprise Risk Management, Financial Industry, Health Insurance, Insurance, Integrate, management, ceo, coo, call center, operations, leadership, P&L, change management, lean, team

CORPORATE TRAINING * VIRTUAL & DISTANCE LEARNING * MANAGEMENT * LCMS CONTENT DEVELOPMENT * PROJECT MANAGEMENT * Highly qualified professional offering an impressive 15 - year background in the leadership, direction and management of powerful training programs and training center operations, with a particular focus in virtual learning, distance education, and technology in education.

Established skills in problem resolution, customer relationship building, administrative support, leadership, data center and network operations, application resolution support, customer service and IT help desk, teamwork, training, change managemen...

Tags for this Online Resume: leadership, support, platform monitoring, personnel management, Microsoft Office, Operations, data center, supervisor, mainframe zOS, iSeries, tape operations, print operations, ISO 9001 certified

SUMMARY Operations and General Management executive with more than 25 years of experience and strengths in leadership, sales, technical operations, call center operations, new product deployment, financial performance and the development and management of high performing teams.

Tags for this Online Resume: Intranet, Planning, Strategic Planning, Call Center, Capital Planning, Business Plan, CIO, Financial, Human Resources, Mba, management, manager, marketing, writing, editing, strategy, operations, Communications, Cause Marketing, Relationships, corporate citizenship, corporate social responsibility, board leadership, Director

Career Highlights * 30 + years of demonstrated successful leadership in the application and management of information technology * 17 years as the Worldwide CIO of a multi-national company headquartered in Western Europe with a diverse family of companies, products and services * Early adopter of strategic outsourcing of several IT functions including data center operations, WAN management and off - shore application developme...

Highly motivated, creative, and versatile executive with over 20 years of experience in call center operations and technology, people management, team leadership, and project management.

Having spent the past 20 + years in positions of increasing responsibility across diverse businesses, I have provided leadership oversight for many aspects of a company's back office operations, including credit collections, customer service problem resolution, optimizing call center performance, quality assurance and loss prevention, to name a few.

Strategic, decisive, collaborative and objective champion with diverse functional leadership in IT, sales and marketing operations, call centers, technology platforms, analytics and master data management.

Lead Training and Development: ensure quality training of all team members across the work centers; support leadership development among supervisors and salaried managers; tie training and development to business operations.

Director of Business — Duties & Responsibilities Recruit and train staff of 30 in hospital policies, procedures, best practices, and corporate branding Design and implement staff development, recognition, and disciplinary policies and procedures Oversee admissions, utilization review, PB X, imaging center, billing, collections, and wound center registrations Set and strictly adhere to departmental budgets and schedules Author and present financial reports concerning revenue, expenses, and outstanding collections Identify performance indicators and benchmarks for integration into reporting systems Conduct surveys regarding patient / staff satisfaction, benchmarks, accreditation, and employee benefits Maintain a 99 % patient satisfaction score through attentive and professional standards of care Negotiate contracts and claims with insurance carriers, Medicare, Medicaid, and other payer sources Increase revenue by 30 % through effective contract renegotiation with suppliers, carriers, and other parties Implement policies, procedures, and equipment to cut hospital costs while enhancing patient care Utilize strong management experience to drive operations in an efficient and professional manner Develop and implement billing controls, cash processing measures, lockboxes, and other financial processes Coordinate and oversee internal and external audits ensuring compliance with industry and legal standards Recruit physicians through successful marketing, networking, and other tactics Implement automated Chargemaster financial application (Craneware) and maintain patient accounts Responsible for HCAHPS and the yearly Quality Assurance Plan Appeal claims when appropriate resulting in $ 400,000 reimbursement from PPO insurance over the last year Build and strengthen professional relationship with community leaders, coworkers, and industry figures Consistently promoted for excellence in financial management, team leadership, and dedication to mission Develop working knowledge of hospital operations from patient admission to senior level strategic planning Represent company with poise, integrity, and positivity

Professional Duties & Responsibilities Responsible for company customer service departments across multiple fields Hired, trained, directed, and reviewed customer service representatives Directed call center ensuring professional and efficient operations Increased company efficacy through the establishment of best practices Ensured professional and timely response to customer service inquiries Maintained extremely high client satisfaction rate resulting in repeat business Authored and presented customer service, finance, and personnel reports for senior leadership Tracked daily, weekly, and periodic customer service interactions Handled financial transactions including credit card payments, declines, and collections Resolved shipping, warranty, and product operation inquiries Oversaw the creation, update, and maintenance of client information database Maintained working knowledge of company products and services to best assist clients Built long - term relationships with employers, piers, clients, and industry leaders Assisted various company departments with special projects as needed Fostered an atmosphere of respect and dedication to company goals Performed all duties in a professional, positive, and timely manner

Computer Operations Technician — Duties & Responsibilities Direct information technology department ensuring effective and efficient operations Recruit, train, and supervise computer technicians and administrative personnel Responsible for department budgets, project timelines, and team workflow Assist in the design, launch, and management of multiple data centers Proficient in the operation, repair, and maintenance of complex computer hardware and software Develop significant experience with financial applications and business platforms Oversee system security and performance enhancements to exceed industry standards Utilize cost cutting measures in the backup of valuable company data Perform staff evaluations to set professional goals and recognize exceptional service Serve as a liaison between the information technology team and senior leadership Present reports regarding information technology best practices and proposed system upgrades Develop a rapport with company personnel and deliver exceptional service Study industry literature to become an expert on emerging technologies Maintain comprehensive records detailing service calls, system updates, and other pertinent data Represent company brand with positivity, professionalism, and dedication

A resourceful professional with excellent organizational leadership skills and technical acumen who manages budgets network infrastructure data center design data center build out enterprise data center operations VOIP systems...

United States Marine Corps (Quantico, VA) 06/1991 — 10/2011 Gunnery Sergeant, Retired • Provide 20 years of honorable service in varied leadership positions within the USMC • Recipient of the Bronze Star for service in Iraq and a two - time recipient of the Navy / Marine Corps Achievement Medal • SNCOIC (Staff Noncommissioned Officer in Charge) at the Marine Corps Network Operations and Security Center • Deployed in support of Operation Iraqi Freedom from August 2005 to February 2006 • Assist a Military Transition Team with Iraqi Army's 1st Division 2nd Brigade Headquarters in the training of Iraqi forces • Serve as the Brigade G1 (Admin) Advisor and G4 (Logistics) / Motor Transport Advisor responsible for training high ranking Iraqi Officers (O6 / General Officers) in effective administration, IT, logistics, and other vital operational functions • Additional assignments included Headquarters and Service Company, 8th Tank Battalion, Delta Company 4th Light Armor Reconnaissance Battalion, Marine Corps Center for Lessons Learned, and Special Purpose MAGTF for Experiential Operations, Marine Corps Warfighting Lab