Sentences with phrase «center quality analyst»

Seeking a position of Call Center Quality Analyst with ABC Company using exceptional knowledge of ABC company call center policy and a commitment to providing excellent guest services and staff training.

A Call Center Quality Analyst is expected to screen incoming and outgoing calls to guaranty quality, adherence to policies of the organization, and with a goal of providing superior customer service.

To find out more about or apply to this Call Center Quality Analyst, Bilingual job — and other great opportunities like it — become a FlexJobs member today!

Job Objective Obtain a Call Center Quality Analyst position in a well established firm that offers opportunities for professional growth.

Professional Experience: Call Center Quality Analyst, August 2005 — Present CDI Corporation, Seattle, WA

To work as a call center quality analyst and improve organization's work efficiency by planning sound strategies for quality control and quality assurance.

Not exact matches

Kris Nordstrom, a consultant for the progressive N.C. Justice Center (the parent nonprofit for N.C. Policy Watch) and a former fiscal analyst for the legislature, warned legislators that their efforts would be better spent on proven methods, such as increasing access to pre-K programs, expanding instructional time, recruiting and retaining high - quality teachers, and addressing poverty - related issues such as mental health and child nutrition.

Essential responsibilities of a Call Center Analyst are monitoring phone calls, assessing voice quality and product knowledge, making sure representatives follow training scripts, and recording phone calls for monitoring later.

Visual Paradigm, Rational Suite, Rational Requisite Pro, DOORS, IBM Analyst Studio, Magic Draw, DB Visualizer, SoapUI, Quality Center, CVS, JIRA, Jenkins, Junit

City & County of S.F. 311 Customer Service Center San Francisco, CA 04/2007 — 07/2011 Quality Assurance Analyst, 02/2008 — 07/2011 Directed PST employees via C.C.S.F Jobs Now Program.

People from all backgrounds seeking part time or full time opportunities in the following areas are encouraged to inquire about our program: sales, customer service, part time, manager, accounting, clerical, management, computer, engineer, human resources, driver, security, administrative assistant, purchasing, medical, administrative, receptionist, retail, maintenance, warehouse, education, finance, director, telecommunications, real estate, engineering, insurance, data entry, project manager, information technology, part time, printing, technician, legal, automotive, teacher, winter, banking, analyst, nursing, restaurant, controller, network, environmental, nurse, design, quality, safety, secretary, office, assistant, hotel, accountant, vice president, medical assistant, transportation, supervisor, general, advertising, writer, social services, java, all, graphic, mba, holiday, office manager, communications, sales manager, admin, mortgage, social work, training, cms, attorney, research, payroll, oracle, executive assistant, paralegal, courier post, drivers, pharmaceutical, operations, president, web, Rn, law enforcement, autocad, health care, executive, food, production, chef, cad, project management, tax, auto, editor, hospitality, hvac, pharmaceutical sales, it, collections, Spanish, unix, are buyer, facilities, professional, mechanical, bartender, help desk, travel, logistics, call center, truck driver, inventory, financial analyst, computers, pharmacist, police, teaching, counselor, chemist, plant manager, photography, bookkeeper, medical sales, electrical engineer, health, trader, bilingual, business analyst, recruiter, cfo, accounts payable, sports, cashier, financial, music, social worker, publishing, project, support, business development, lpn, welder, clerk, technical, quality assurance, government, distribution, secretarial, sales management, mental health, nanny, child care, registered nurse, cna, Japanese, technical support, administration, property manager, cook, shipping, pharmacy, coordinator, entertainment.

Tags for this Online Resume: ETL, Microsoft SQL Server, Structured Query Language, Compliance, agile, waterfall, CMMI, Business Analyst, Quality Assurance Tester, SDLC, risk management, lead on and offshore testing teams, requirements elicitation, documenting, management, Project Management, defect resolution, Liaison, detail oriented, Testing / Project Coordinator, Writing, executing and updating test cases, Application Integration, Services / Microservices, Data Flows, API testing, Functional, Non-functional, Regression testing, Web and desktop applications, Validation of requirements and Verification testing for requirements, ALM, HP Quality Center, Several different Tracking and Auditing Tool, Several different Databases types, Cloud, Mobile Device testing

Tags for this Online Resume: Billing, Benefits, Call Center, Compliance, Customer Service, Data Analysis, Documentation, Management, Microsoft Access, Quality, Process, Manager, Director, Program, Root Cause, Research, Business Analyst, Office Manager

Tags for this Online Resume: Call Center Manager, Quality Manager, Project Manager, Customer Service, Claims Processor, Technical Analyst

To work as a quality analyst and improve organization's direct response and call center work efficiency by planning and executing sound strategies for quality control and quality assurance.

Experienced call center customer service team manager and quality analyst with 16 + years experience in the financial services industry (charge / credit card and banking) as well as a combined 20 + years in a call center environment.

Tags for this Online Resume: Call Center, Analyst, Reporting, Work Force Optimization, Measurements and Analysis, quality

Tags for this Online Resume: Quality Center, Automation - Test Director, Winrunner, analyst, Load testing - load Runner

Tags for this Online Resume: Call Center, Business Analysis, Business Analyst, Business Management, Database, Desktop Computer, Management, Quality, Quality Assurance, Quality Management, sql, Cisco, CCNA, WFM, server Admin, network admin

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Tags for this Online Resume: Network Services, Networking, Services, Quality, Call Center, Documentation, Email, Project Management, Project Manager, Asynchronous Transfer Mode (ATM), Planning, Research, Management, Policy, Analyst, Mapping and Testing, Data Entry

Tags for this Online Resume: Call Center, Management, Insurance, Quality, Evaluate, Facilitator, Business Analysis, Business Analyst, Financial, Health Care Industry, training

Tags for this Online Resume: QA, Quality Analyst,, Manual testing, Automated testing, QTP, Blakbox testing, regression testing, functional testing,, Quality center, SQL, user acceptance testing,

WORK HISTORY Senior Quality Process Engineer — Safenet, Inc., Belcamp, MD 2010 — 2011 Quality Assurance Senior Analyst — Affiliated Computer Services Inc., Essex, MD 2009 — 2010 CMMI Coordinator — Alliant Techsystems, Inc., Elkton, MD 2008 — 2009 Senior Consultant for CMMI ® Activities — CGI Federal, Woodlawn, MD 2007 — 2008 Business & Quality Assurance Analyst — Northrop Grumman Corp., Woodland, MD 2005 — 2007 Senior Business Analyst — Carefirst BlueCross BlueShield — Baltimore, MD 1999 — 2005 Administrator / Technician — Liberty Medical Center, Baltimore, MD Year — Year

Areas of Expertise IT Management Network Engineering Citrix Engineer \ Administration Active Directory / File Security Manager VMWare Engineer \ Administration Network Design / Architecture Local Area Networks (LAN) Wide Area Networks (WAN Help Desk Management Data Center Management / Design * Altiris Administration System Automation Server Configuration Security Systems Management * Hardware Installation Software Configuration Remote Software Deployment Patch Management * Change Management Project Management Business Process Analysis Business Communications Sales / Marketing Management Risk Management / Disaster Recovery Analyst Statistical Analysis Database Management Policy Development Contract Negotiation * Grant Writing Total Quality Management (TQM) Training & Development TCP / IP Configuration Change Management Monitoring Ability to increase organizational effectiveness and staff skill level through training and awareness of best practices Unique blend of technical experience administrative skills and team - building capabilities Mastery of all phases of project development life cycle including requirements analysis specifications development application design implementation data conversion design review and system testing * Proven ability to communicate effectively with all involved parties to ensure the development of viable business solutions to technical issues Ability to manage complex systems spanning multiple platforms and multiple functionalities * Demonstrated leadership and team - building capabilities in the professional environment as well as through active community involvement * Ability to cultivate trust and respect through open communication and shared goals among various business units

Analyst at Accenture India, worked on Siebel, HP Quality Center, Bugzilla, Mingle (Project Management Tool), MS SQL Server, SOAP UI.

Tags for this Online Resume: Agile, Applications, Automation, Black Box Testing, Business Intelligence, Change Management, Citrix, Cognos, Configuration Management, Configure, Quality Assurance, Oracle, Waterfall, Testing lifecycle, Defect Lifecycle, Black box testing, Grey Box testing, Functional Testing, Microsoft Technologies, Tableau, Jira, Quality Center, Bugzilla, Devsuite, Confluence, ZOHO, Toad, HTML, Java, Pivot Tables, vLookups, Test Plans, Test Scenarios, Test Approach Design, Data Conversion, Analyst, Planner, Requirement Analysis, Team Builder, Collaborator, Communicator, SQL Server, Mentor

Professional Experience Source Documents and Information, Quality Control Representative (Clearwater, FL) 10/2010 — 04/2011 Department of Corrections, Correctional Probation Officer (Clearwater, FL) 08/2007 — 11/2007 Department of Juvenile Justice, Juvenile Probation Officer (Largo, FL) 07/2006 — 08/2007 Department of Juvenile Justice, Juvenile Probation Officer (Ft. Myers, FL) 02/2006 — 07/2006 Salvation Army Correctional, Probation Counselor (St. Petersburg, FL) 10/2005 — 02/2006 Gietzen & Associates, Private Investigator (Tampa, FL) 02/2005 — 10/2005 Freedom Ford, Business Development Center Coordinator (Clearwater, FL) 06/2003 — 02/2005 Nielsen Media Research, Diary Names Analyst (Dunedin, FL) 03/2000 — 06/2003

Georgetown University Medical Center (Washington, DC) 05/2007 — 01/2010 Imaging Science and Information Systems Center — Insert Title • Train, supervise, and assure the work quality of a team of 3 - 6 regional analysts • Write analytical summaries of open source collections of biological threats and other national security threats • Develop and refine indication and warning methodologies and taxonomies for biological and radiological threats • Offer guidance and expertise on intelligence community interagency fusion cell for H1N1 «swine flu» • Assist in research and development work on plant health project • Conduct case studies on state and non-state actor biological weapons programs and orphan source radiological incidents • Participate in multi-agency tracking of nuclear proliferation activities in Eastern Europe, Central Asia, and the Middle East • Perform project lead duties, participate in the selection process of new employees, and assist with performance appraisals • Awarded the National Intelligence Medallion for organizational work on Project Argus

NET and JAVA Work with business analysts and developers to define Analysis & Design documents Design, create and write test plans from A&D documents Use Excel to write test plans that will be exported to Quality Center Review test cases for new code with PM, BA, QA and developers Update test cases with mutual agreed upon changes Resolve code or data discrepancies with development department to ensure new requirements are tested and passed Oversee regression test functionality for DS0 through O768 mux levels including E1, E3 mux levels Train new contractors in MECCA, Hyperlink, and ChAMPS systems Work with vendors and Technology Planning to test and implement new Network equipment Develop functional knowledge in COMS, NETPRO, UPI, VDDS, ACELA, MECCA, ChAMPS, HYPERLINK, TDXC, NMT, DAS.

«We've seen cap rates and valuations stay the same over the past year or two» for high - quality centers with good tenants, with a widening of rates in lower - quality centers, says Matt Kopsky, a REIT analyst at Edward Jones who covers shopping center REITs Kimco Realty Corp. and Weingarten Realty Investors.