Sentences with phrase «center solutions architecture»

My experience includes contact center solutions architecture, user and business requirements, product development / program management, proposal responses, object - oriented and structural design...

Not exact matches

In 2012, with help from a grant from the Harvard Initiative for Learning and Teaching, Future of Learning piloted a human - centered design «charrette,» borrowing a practice from the world of architecture in which groups of people collaborate on a solution to a design problem.

Many of his site - specific installations, like the façade of the Los Angeles» MTA Customer Center, referenced the vernacular solution of transforming out - of - date architecture into a dialogue within the community.

The Design Thinking Process: User - Centered Solutions to Complex and Confounding Problems Coming out of Stanford's Institute of Design, the Design Thinking framework has taken the architecture, and now the business world, by storm.

Manager of global business architecture, process optimization, value engineering and technology integration focused on creating new, sustainable revenue streams, streamlined business processes, harmonized global service operations, e-business solutions and web self service capabilities reducing global service delivery and call center operations cost.

NET state management by designing a secure hardware configuration, facilitating maintenance and system upgrade, and enhancing system stability • Introduced service - oriented architecture connecting call center with reporting system and providing innovative business intelligence solutions to end - users • Directed in - house and offshore project teams offering technical expertise and best practices • Prioritized assignments, evaluated personnel, and ensured effective and professional operations

Regional IT Manager • Manage HQ infrastructure team and Asia information technology team, leading 11 staff in the servicing of over 800 users and 9 offices with responsibility for global infrastructure architecture and global network and focus groups • Drive global standardization firm - wide within networks, storage, backup, servers, computers and other critical hardware • Utilize cross-regional focus groups to connect functional experts between sites, establishing roadmaps, creating annual project plans and delivering global projects • Define incident management and change management processes, working with application teams for full implementation • Create datacenter in ShenZhen technology center to support ASIC team, software team, firmware team, hardware team and sales and FAE teams • Manage high volume of acquisitions and IT integrations on a global scale, including the CSR integration preparation (2011), the Microtune integration (2010), the Letitwave integration in France (2008) and the Emblaze Semiconductor in Israel (2004) • Supervise and lead numerous technology refresh projects including the global Exchange 2010 upgrade, the global MPLS network upgrade, the network switch upgrade, a global firewall project and internet bandwidth upgrade • Execute critical operations functions and projects including global wireless technology management, network monitoring, the global SSL VPN project, the management of Microsoft licenses and the e-mail gateway • Support critical business continuity tasks, including the development of a low - cost Oracle ERP system DR solution, server virtualization, E-mail DR and Perforce DR • Lead cost - saving and expense management endeavors including the build - up of a Quintum VoIP gateway globally to utilize traditional PBX gateway and the build - up of near - line archive storage with de-duplication technologic