Sentences with phrase «center team productivity»

Contributed to call center team productivity and customer satisfaction by serving as an escalation point for technical issues other help desk technicians were resolving for their callers.

Not exact matches

This team award recognizes the contributions of four Monsanto researchers — Robert Fraley, co-President of the Agricultural Sector; Robert Horsch, co-President of the Sustainable Development Sector and General Manager of the Agracetus Research Campus; Ernest Jaworski, retired Director of the Biological Sciences Program; and Stephen Rogers, Director of Biotechnology Projects at Monsanto's European Center for Crop Research in Brussels, Belgium — for their pioneering achievements in plant biology and agricultural biotechnology, and for global leadership in the development and commercialization of genetically modified crops to enhance agricultural productivity and sustainability.

Esquify's Reviewer Command Center couples with and enhances existing Relativity data to offer insights into reviewer and team productivity, performance, and progress.

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Drove sales and staff productivity by building high - performance teams year over year and developing a proactive and value - oriented call center culture.

Challenged to drive productivity and efficiency improvements within the Houston Product Support Call Center, Pune - India Call Center and the professional services team.

Dedicated, accomplished call center / customer care support executive with a proven record of success and 14 + years of making a positive impact on team's productivity and performance in a call center setting.

Led talented technical and cross-functional team, personally visiting Manila, Philippines to resolve critical performance problems for «support centers», and improved business productivity by 35 % and reduced operational cost by 15 %.

Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client