if the teacher has met State - approved or State - recognized
certification, licensing, registration, or other comparable requirements These requirements apply to the professional
discipline in which the teacher is working and may include providing English language instruction to English learners, special education or
related services to students with disabilities, or both; and
Education and Professional
Certification: Investigators are often required to be graduates with minimum of Bachelor's degree
in criminal justice, political science, law, or
in a
related discipline
PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and
discipline employees, address complaints and resolve problems within the team * Assist
in the hiring process * Assist
in the preparation of performance reviews * Deliver performance reviews
in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians
in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through
related courses * Proficient
in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician
Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished
in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them
in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.
List any education you obtained, such as a degree,
certification or diploma
in dietetics, nutrition or a
related discipline.