• Save annual cost of $ 30K by negotiating a productive contract with a third party transportation service provider • Reduce the front desk operational costs by 12 % through implementation of cost effective methods • Run and check daily reports, contingency lists and credit card authorization reports • Coordinate with housekeeping department to track room status and availability • Answer, record and process all guest calls and concerns • Arrange transportation services for guests and visitors • Cash guests» checks and process all types of payments received • Secure guest payments, activate, issue and re-issue room keys • Process check - in, check - out and room
change requests in a timely manner