Jacobson Behavioral Healthcare, Lufkin, TX 6/2012 to Present Residential Care Worker •
Check notes on assigned resident to determine special needs and care • Provide physical care such as bathing, toileting, grooming and dressing • Ascertain that residents» meals are prepared in accordance to their health allowances and preferences • Provide one on one counseling services to residents to ensure their emotional and mental wellbeing • Teach daily living
skills such as shopping and budgeting • Assist residents in running errands such as shopping • Provide assistance in
claiming benefits by educating them on their rights and who to contact • Help residents in overcoming problems with dependencies and assist them in becoming independent • Give medication reminders and assist in partaking meals • Liaise with families to provide them with information on dealing with residents • Work with healthcare professionals to ensure provision of optimum physical and emotional care • Ascertain that the environment that residents are living in is safe • Implement placement plans and ensure that it progresses appropriately • Facilitate and participate in planned social, educational and leisure activities • Observe residents for signs of distress and report findings immediately
• Organized and processed paperwork, reports and all kinds of
claims documentation • Entered, recorded and reviewed
claims into
claims information management system • Performed verification
checks on the customer / claimant loss -
claims following company's standard policies and procedures • Attended to clients, claimants, field appraisers and management queries, regarding
claims using the
claims MIS • Forwarded appropriate
claims for new losses verifying data for accuracy • Performed billing and payment processes • Processed routine
claims transactions related to reserves and issued required
checks or receipts • Resolved all kinds of issues / problems regarding
claims and payments • Regularly run and generated
claims reports for management • Gave formal presentations regarding all
claims activities to the senior management at the bimonthly • Utilizing outstanding communication and interpersonal
skills maintained strong and positive relationships with the providers, the claimants, and the clients • Provided company with necessary clerical support like handling fax, attending and making telephone calls as directed, filing and photocopying, matching
checks with receipts etc. • Prepared, updated and organized customer and client's files • Managed all types of correspondence preparing, reviewing and sending memos, letters, emails, reports, applications, and forms • Provided effective CSR to providers, field appraisers, agents, insurance agencies, clients and customers • Matched incoming emails, mails, and faxes with the
claims records • Arranged and set up medical appointments for health
claims • Kept department's office supplies stocked • Maintained confidential
claims information including correspondence with sensitive information • Accelerated
claims correspondences as well as updated
claims diaries • Worked in a team on several pilot
claim projects • Reviewed and kept the record of closed files