Sentences with phrase «chief customer experience officer of»

According to Eran Cohen, chief customer experience officer of PetSmart, every national adoption event that the charity puts on is a highly coordinated and anticipated occurrence.

Not exact matches

Under the leadership of President and Chief Baking Officer Bobbie Lloyd, the company trains its staff to frost cupcakes the Magnolia Way, continues to refine founder Allysa Torey's original recipes (check out The Complete Magnolia Bakery Cookbook), and emails personal apologies to the rare customer who has a bad experience with its counter staff.

I met with Josh Reeves, the CEO and co-founder of Gusto, and the newest member of the leadership team, Chief Customer Experience Officer Lexi Reese, to discuss what Customer Success means to them.

«With its world - class team, technologies and sustained track record in terms of beauty tech innovations, ModiFace will support the reinvention of the beauty experience around innovative services to help our customers discover, try and chose products and brands,» said Lubomira Rochet, L'Oreal's chief digital officer in a statement.

Marketers are currently experiencing one of their toughest environments ever because of the multiple options for communicating with consumers, according to the chief marketing and customer officer at candy and petcare business Mars.

During a panel session at Modern Customer Experience, Seth Lieberman, CEO of SnapApp; Gail Morag, VP at Minitgo; and Nick Edouard, President & Chief Product Officer at LookBook HQ, all reiterated that understanding the impact your content has on your audience is key to activating it, accelerating leads, and driving sales conversations.

Asif Rafiq, chief digital officer of Volvo, said that if a customer experienced theft as a result of in - car delivery, Amazon customer service would handle it.

Olivia Wirth is the Qantas Loyalty Chief Executive Officer, responsible for all aspects of the customer experience and strategy including digital, customer products including lounges and inflight as well as food and beverage.

Bob Thompson, CEO and Editor - in - Chief of CustomerThink, recently covered Forrester's report on How Chief Customer Officers Orchestrate Experiences by Forrester Principal Analyst Paul Hagan.

One of Paul's key findings is the primary role of the Chief Customer Officer as the orchestrator of customer expeCustomer Officer as the orchestrator of customer expecustomer experiences.

Bob Thompson, CEO and Editor - in - Chief of CustomerThink, recently covered Forrester's report on How Chief Customer Officers Orchestrate Experiences by Forrester Principal Analyst Paul...

«The objective of closing our stores and utilizing that day for training is to affirm that Starbucks is a welcoming place for everyone, that all customers deserve our respect and fair treatment every day, and that we will invest — again and again — in our teams so they can deliver a great experience to every customer,» said Kevin Johnson, chief executive officer of Starbucks.

Geoff is currently the Chief Commercial Officer of Docent Health, a venture - backed firm focused on improving the health system customer experience by supporting, through a technology - enabled service, the longitudinal patient journey.

«The innovations brought to life in our eHarmony HD App for iPad transcend the realm of the tablet and offer an engaging experience, which adds new energy to our customers search for a successful long - term relationship,» said Joseph Essas, eHarmony's Chief Technology Officer.

«With the SVAutobiography, we have taken the opportunity to optimize the Range Rover's luxury execution and precision while delivering beautiful detailing that considerably enhances the customer's experience of our flagship vehicle,» said Gerry McGovern, Land Rover's design director and chief creative officer.

«Barnes & Noble was the first company to recognize and answer E Ink customers» number one request with a breakthrough integrated light for reading in the dark and today, with the new NOOK GlowLight, we've taken the reading experience to a new level,» said Mahesh Veerina, Chief Operating Officer of NOOK Media.

«We're excited to give our customers even more ways to experience reading and entertainment with the addition of the Samsung Galaxy Tab E NOOK and its spacious large display,» said Fred Argir, Chief Digital Officer at Barnes & Noble.

Mr. Hauch went on to Advance Auto Parts, a $ 9B retailer, where he made his way up the ranks from the SVP of Operations for the West, to SVP of Human Resources, and finally the SVP of National Operations and Customer Experience, where he was the head of store operations, asset protection and field human resources before coming to CityMD as the SVP Operations and getting promoted to Chief Operating Officer.

Both our 7 - inch NOOK HD and 9 - inch NOOK HD + deliver an exceptional customer experience and we enthusiastically encourage customers to go to nook.com and learn more about them,» said William J. Lynch, Chief Executive Officer of Barnes & Noble.

«With B&N Readouts, we're bringing the excitement and serendipity of exploring our store shelves to the NOOK experience, where customers can scroll down our digital aisles and discover great new daily content anytime,» said Fred Argir, Chief Digital Officer at Barnes & Noble.

«We're excited to give our customers even more ways to experience reading and entertainment with the addition of the Samsung Galaxy Tab E NOOK and its spacious large display,» says Fred Argir, chief digital officer at Barnes & Noble.

«The campaign will target borrowers whose grace periods will end soon, borrowers who have fallen behind on their student loan payments, borrowers with higher - than - average debts, and borrowers in deferment or forbearance because of financial hardship or unemployment,» Brenda Wensil, the chief customer experience officer for federal student aid, wrote in a notice posted online Friday.

«Since November is National Adopt a Senior Pet Month, we wanted to celebrate by teaming up with five of our in - store adoption partners to share a few reasons people may want to consider adopting a senior pet during National Adoption Weekend,» said Eran Cohen, Chief Customer Experience Officer at PetSmart.

To enhance their shopping experience, customers will also get health and training tips from trusted AKC experts such as Dr. Jerry Klein, Chief Veterinary Officer of the AKC and Dr. Mary Burch, Director of the AKC Canine Good Citizen program.

«With the release of these amazing stamps using thermochromic ink, we've provided an opportunity for people to experience their own personal solar eclipse every time they touch the stamps,» says Jim Cochrane, Chief Customer and Marketing Officer of the United States Postal Service.

Pankaj Razdan, Managing Director and Chief Executive Officer of Birla Sun Life Insurance said that MySolution focuses on the creation of a powerful buying experience, participation and personalization of customers.

At Edelweiss Tokio too, the growth will be powered by IT such that the customer experience is superior and there is ease of doing business» says Nilesh Parmar, Chief Operating Officer, Edelweiss Tokio Life Insurance.

He is the Chief Product Officer and is in charge of the customer experience that Nokia has to offer them all.

The U.K chief executive officer of Coinbase, Zeeshan Feroz, stated that «Having domestic GBP payments with Barclays reduces the cost, improves the customer experience... and makes the transaction faster,» adding «We believe that this is an important step towards our commitment to making cryptocurrency accessible to everyone.»

«Thales has given us a beautiful solution around which we've developed our own software, equipping Saifu with the ability to offer our customers a truly compelling value proposition with a user experience that meets or even exceeds that of a conventional online or mobile banking application and other cryptocurrency services,» said Saifu Chief Operations Officer Evgeny Vigovsky in a statement.

«We're excited to give our customers even more ways to experience reading and entertainment with the addition of the Samsung Galaxy Tab E NOOK and its spacious large display,» says Fred Argir, chief digital officer at Barnes & Noble.

This is, after all, a world with titles like «Head of Business Transformation,» «Chief Data Officer,» and «Head of Customer Experience.

Tags for this Online Resume: Health Care Industry, Medical, Patient Education, Marketing Management, Marketing Programs, Networking, Website Design, Creative Director, User Experience Design, Graphic Design, Writing, Adobe Suites, Branding, Corporate Identitty, Packaging Design, Product Development, Communications, Strategic Marketing, Retail Store Campaigns, Social Media Marketing, University Admissions Marketing, University Fundraising, Healthcare Marketing, Book Publishing, Book Cover Design, Book Marketing, Magazine Design, Customer Relationship Management, Chief Creative Officer, Display Design, Point of Purchase Design, Direct Mail Campaigns, Email Campaigns, Growth Hacking, Market Research, Search Engine Optimization, Ecommerce, Video

Head of Services Chief Customer Officer GLOBAL SERVICES EXECUTIVE with 20 + years of experience shaping the enterprise strategy and directing the execution of value optimization programs for SMB businesses and large Fortune 500 corporations in the areas of managed services, SaaS / Cloud services, professional services, training and support services.

Professional Duties & Responsibilities Supervised administrative support team ensuring effective and efficient operations Trained new associates in daily operations, claim processing, and company policies Oversaw invoicing, branch claims, liability reports, and company checking account Investigated off site damage reports and provided claim process recommendations Analyzed processes and introduced plan to reduce claims and increase efficiency Directed and oversaw company special events from conception to implementation Managed calendars for Chief Operations Officer, General Manager, and sales team Provided excellent customer service ensuring client satisfaction and repeat business Maintained customer information database guaranteeing organized client information Opened new client accounts and upgraded existing services Handled marketing duties including advertisements in yellow pages Inventoried company office supplies and replenished as needed Served as first point of contact between company and clients Researched and purchased new multiline phone system for reception team Significant experience conducting sales and customer service in a retail setting

Professional Experience The Newark Museum (Newark, NJ) 07/2004 — 12/2011 Management Analyst / Assistant to the Chief Operating Officer • Managed the daily operations, budgeting, and strategic planning of the Office of the Chief Operating Officer • Interfaced with Museum staff, Board of Trustees, and proprietary and regulatory agencies on behalf of the Museum • Coordinated all Board committees including preparations for meetings, legally required digests and other support activities • Oversaw legal and regulatory compliance including management reports, legal research and local, state and federal filings • Maintained legal and business files / archives and assisted in the production of management reports and analysis • Updated the Administrative Operating Procedures Manual to insure documentation of all institutional policies and procedures • Responded to patron complaints and inquiries ensuring timely and effective customer service • Coordinated special projects and events under the direction of the Chief Operating Officer • Supervised interns and part - time administrative staff setting workflows and providing professional guidance • Researched and submit all annual statistical surveys • Served as member of the Staff Advisory and College Internship Selection Committee

Elzer joins other industry thought leaders who comprise the Institute faculty, including Chief Learning Officer Mike Staver, Dean of Innovation Matthew Ferrara and Dean of Customer Experience Debbie Maier.

«We admire what Brian and his sales associates have accomplished in the highly competitive markets of Ventura and Los Angeles counties, and we expect to continue what they have been accomplishing for years — delivering a remarkable customer experience and creating an affinity and trust with their clients,» says George Morris, founder and chief executive officer, CENTURY 21 Everest Realty Group.