Not exact matches
-- From toxic employees to customers and
clients, knowing when it is
time to end a relationship is a key lesson for anyone serious
about creating
lasting success.
Speaking to the title,
about this
time last year I was telling
clients the Euro looked like a good buy, as it saw bullish divergence, substantial undervaluation, and heavy shorts.
During the
last four years, I have researched this topic exhaustively for my
clients and it seems
about time to compile all my info in one place.
I have no financial relationship with LightningSource, and I have never been a
client of theirs (although several of my
clients have worked with them), but I do appreciate the fact that the company distributes through Ingram; insists that you use your own imprint and ISBN number (they don't offer you any other option); doesn't require exclusivity; and —
last time I checked — charges only
about $ 75 to set up an account.
For the
last two years, however, I have also been a full -
time investment advisor with PWL Capital in Toronto, where my colleagues and I manage portfolios for
about 150
client families.
I've always felt in practicing law, especially as a sole practitioner, is all
about building relationships that
last a life
time and not just seeing a
client as another case to be completed.
Once upon a
time, in the
last millenium, soon after I was called to the bar, a lawyer from another country gave a speech, in Toronto,
about how litigation was conducted in his country and the key issues all counsel should address to present their
client's case, properly.
Remember your reaction the
last time a
client said, «Stop complaining
about what we do with the contracts.
We have some certifications handed out by various groups, but frankly I can't remember the
last time a
client asked
about them.
• Create, plan and implement account plans to direct sales efforts • Confer with new and potential
clients to determine their needs and provide them insight into the company's services • Develop and maintain
lasting relationships with
clients with a view to ensure recurring business • Maximize cross selling opportunities within existing
client relationships • Educate
clients about the company's products and services and answer questions and queries • Ensure appropriate utilization of resources such as budget,
time and collateral • Assist marketing and sales teams in marketing and sales plans • Research market trends and create reports for the benefit of decision making • Maintain constant contact with
clients to ensure satisfaction • Receive complaints from
clients and take serious measures to resolve them • Create and maintain
client records and sales and prospecting activities such as presentations, closed sales and follow up activities • Ensure that effective relationships are established and maintained with all key workers associated with account management • Create price quotations for
clients and make amendments according to
clients» ability to pay • Develop a database of strong leads through referrals, networking and email marketing • Ensure that «do not call» lists are respected completely
During this
time, which usually
lasts 1 - 3 sessions, the therapist hears
about what is bringing the person in for help, and together the therapist and
client discuss a treatment plan.
When was the
last time that they were sitting in front of a potential
client answering objections
about commission or pricing?
And to make those visual representations easy to understand for your
client, each one is accompanied by an
About this Data section that describes the type of data included, where RPR receives the data from, and the
last time it was updated.
When my girl boss of a
client first approached me
about my design consulting services
last summer, I was a little nervous because, at the
time, I had zero experience decorating commercial venues.
It went something like this: hotel check - in, locate room, locate wifi service, attempt connection to wifi, wonder why the connection is taking so long, try again, locate phone, call front desk, get told «the internet is broken for a while», decide to hot - spot the mobile phone because some emails really needed to be sent, go «la la la»
about the roaming costs, locate iron, wonder why iron temperature dial just spins around and around, swear as iron spews water instead of steam, find reading glasses, curse middle - aged need for reading glasses, realise iron temperature dial is indecipherably in Chinese, decide ironing front of shirt is good enough when wearing jacket, order room service lunch, start shower, realise can't read impossible small toiletry bottle labels, damply retrieve glasses from near iron and successfully avoid shampooing hair with body lotion, change (into slightly damp shirt), retrieve glasses from shower, start teleconference, eat lunch, remember to mute phone, meet colleague in lobby at 1 pm, continue teleconference, get in taxi, endure 75 stop - start minutes to a inconveniently located
client, watch unread emails climb over 150, continue to ignore roaming costs, regret tuna panini lunch choice as taxi warmth, stop - start juddering, jet - lag, guilt
about unread emails and traffic fumes combine in a very unpleasant way, stumble out of over-warm taxi and almost catch hypothermia while trying to locate a very small
client office in a very large anonymous business park, almost hug
client with relief when they appear to escort us the
last 50 metres, surprisingly have very positive
client meeting (i.e. didn't throw up in the meeting), almost catch hypothermia again waiting for taxi which despite having two functioning GPS devices can't locate us on a main road, understand why as within 30 seconds we are almost rendered unconscious by the in - car exhaust fumes, discover that the taxi ride back to the CBD is even slower and more juddering at peak hour (and no, that was not a carbon monoxide induced hallucination), rescheduled the second
client from 5 pm to 5.30, to 6 pm and finally 6.30 pm, killed
time by drafting this guest blog (possibly carbon monoxide induced), watch unread emails climb higher, exit taxi and inhale relatively fresher air from kamikaze motor scooters, enter office and grumpily work with
client until 9 pm, decline
client's gracious offer of expensive dinner, noting it is already midnight my
time, observe
client fail to correctly set office alarm and endure high decibel «warning, warning» sounds that are clearly designed to send security rushing... soon... any second now... develop new form of nausea and headache from piercing, screeching, sounds - like - a-wailing-baby-please-please-make-it-stop-alarm, note the
client is relishing the extra (free)
time with us and is still talking
about work, admire the
client's ability to focus under extreme aural pressure, decide the
client may be a little too work focussed, realise that I probably am too given I have just finished work at 9 pm... but then remember the 200 unread emails in my inbox and decide I can resolve that incongruency later (in a quieter space), become sure that there are only two possibilities — there are no security staff or they are deaf — while my colleague frantically tries to call someone who knows what to do, conclude after three calls that no - one does, and then finally someone finally does and... it stops.