"Client expectations" refers to the specific desires, needs, or requirements that a customer or client has for a product or service they have purchased or will purchase. It represents what the client hopes to receive and the standards they have set for the business to meet or exceed.
Full definition
The legal system, and the legal profession will need to dramatically lift it's game if it is to keep up
with client expectations as mankind prepares to take another big step.
Our mission is to exceed
client expectations by providing the highest - quality book printing possible in a timely manner.
Smarter Recruitment have been exceeding
client expectations for over 10 years and due to the recent growth within our driving division we are looking for an energetic person to support our current staff.
Work closely with residents to meet and exceed
client expectations as well as to achieve customer satisfaction.
It also provides a basis for setting
client expectations on file retention from the opening of a new engagement through the destruction of the file.
Set client expectations for responding to client e-mails and phone calls to help build strong attorney - client relationships.
Our mission is to provide exceptional veterinary care to our patients while exceeding
client expectations through outstanding customer service and open communication.
We are committed to offering state - of - the - art diagnostic services and exceeding
client expectations at all times.
This fact sheet will give you a high - level look at
how client expectations are changing, and how your employees present an opportunity to deliver a world - class customer experience.
One important way to ensure smooth running is to manage
client expectations before, during and after each and every piece of work.
When I present our recommendations to lawyers I often use examples of how other professionals work to illustrate in concrete terms what is
shaping client expectations.
The reasons for this change include the decline of proprietary real estate listings due to the Internet and
different client expectations about the nature of the value received from a broker's services.
He recognized that
rising client expectations, the growth of international e-discovery, and enhanced business regulation will all create greater litigation challenges in 2013.
Setting and
controlling client expectations is one of the best things you can do to ensure that you have a happy and satisfied client at each stage and the conclusion of a matter.
We explain the results, we help lawyers understand better how and
why client expectations are changing, and we show lawyers in concrete ways how to flourish in the new environment.
According to some in the profession, the biggest hurdle for many lawyers is
aligning client expectations with the limited scope of representation.
The Firm employs a time - tested investment process in the management of equity and fixed income portfolios that takes into
account client expectations of risk and return.
Legal project management techniques can result in a 30 % reduction in legal spend and a 50 % reduction in matter duration by
clarifying client expectations, supporting process transparency and establishing budget accountability.
A significant gap exists
between client expectations of value, innovation and efficiency, and the effectiveness with which law firms are responding.
With respect to complex litigation matters, the key is for the lawyer to manage
overall client expectations in light of the performance of a very limited task.
The conversations needed to
elicit client expectations, establish clarity, and build a strong and trusting attorney - client relationship, are often difficult and risky.
Performed customer relations duties: providing superior customer service, recognizing client needs, meeting or exceeding
client expectations under all circumstances.
Managing
client expectations remains critical — even more so in the current economic climate, when so many professionals — often with extremely stable careers — are looking for work.
Provided regular two - way communication between the client and team, to provide strong team representation and set
proper client expectations.
Provided excellent customer service by strategic pricing and matched files with best customer options that exceeded
client expectation levels.
Our leasing professionals are armed with the most up - to - date, timely data to
guide client expectations, increase leasing rates and get the most out of every asset.
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