Seriously consider initiating one or more
client feedback mechanisms (questionnaires, interviews) as a way to collect vital and honest information on client service perceptions from your clients.
Client Feedback Mechanisms: These are repeatedly referenced in research as being the marketing initiative with the highest possible return, yet few law firms use them at all, let alone regularly.
Client service programs,
client feedback mechanisms, and client teams.
In developing
client feedback mechanisms law firms need to aim to go beyond mere client satisfaction.
This is usually a group of reserved supporters — those that believe
a client feedback mechanism is an important program, but lack firm - wide acceptance.
This group has robust
client feedback mechanism in place and is gaining market share at the expense of other law firms.
Not exact matches
After the call, there is a
feedback mechanism that allows
clients to rate the lawyers they just spoke to.
Continually ranked as one of the top U.S. law firms for
client service, we have numerous
mechanisms for receiving and acting on
client feedback to improve
client service.
My understanding has been that the purpose of this website is for therapy
clients (and former therapy
clients) to give
feedback about their therapy experience to therapists, in the hope that the therapists will listen to, think about, and take that
feedback seriously, then act on it as needed to improve their own practices and the practices of their profession in general (such as ethical guidelines, complaint
mechanisms, training practices, etc..)
Finally, you make the interesting comment that: «My understanding has been that the purpose of this website is for therapy
clients (and former therapy
clients) to give
feedback about their therapy experience to therapists, in the hope that the therapists will listen to, think about, and take that
feedback seriously, then act on it as needed to improve their own practices and the practices of their profession in general (such as ethical guidelines, complaint
mechanisms, training practices, etc.)»