Sentences with phrase «client feedback program»

So let me stress, it doesn't matter if you have the best client feedback program in the industry.

A true win - win outcome for all involved that has the added benefit of generating information that could benefit client feedback programs.

The good news is that some firms are doing client feedback programs; the bad news is that they aren't really getting the feedback they need.

However, she added: «Some firms are yet to put any formal client feedback program in place.

It should have elements of the type of formal program to which Canadian Lawyer alludes, but a robust client feedback program has to be more than just a survey or interview administered once a year.

So small firms can stand out by creating a meaningful client feedback program, says #LegalMarketing expert @DGrabein Click To TweetSmall firms could select two or three clients and implement such a program.

Not only is client feedback important, but in past posts I have sung the praises for in - house client feedback programs that demonstrate to clients the firm's management is sincere in determining whether the client is satisfied with the law firm's services.

Formal Client Feedback Program — These structured programs send a clear signal to clients surveyed that their firm cares enough to ask their opinion but can be laborious to administer and need buy - in from the relationship partners involved.

It should have elements of the type of formal program to which Canadian Lawyer alludes, but a robust client feedback program has to be... [more]

The surveys were focused on traditional digital interaction, web and social media engagement, content marketing, client feedback programs, electronic billing, client portals, legal process outsourcing, and directories.

So let's agree that every firm needs to implement some form of a client feedback program.

It can be used to accelerate action in key areas such as implementing strategic plans, client and industry teams, cross-selling, lateral and merger integration, and client feedback programs.

• Client feedback programs are lacking — More than 50 per cent of the in - house counsel who responded reported that few or none of their law firms had asked them for feedback.

The focus of the research was traditional digital interaction, web, and social media engagement and related areas such as content marketing, client feedback programs, electronic billing, client portals, and directories.

The survey found that 65 % of firms surveyed now ran a client feedback program, as compared to a previous global study conducted in the first quarter of 2011, which found that just 48 % of firms surveyed routinely asked for client feedback.

Of the surveyed firms that did not routinely collect comments from their clients, 82 % said their lack of a formal client feedback program was because it was not a priority for the firm's leadership and 24 % blamed lack of staff or resources.

I fully support the idea of implementing a client feedback program.

These lawyers would view a client feedback program as the equivalent to opening Pandora's box.

How will you incorporate your client feedback program into your wider client management and business development efforts?

If the answer is yes, and you believe that it's time to implement, or improve, your client feedback program, you should decide the direction and form it should take.

(For existing clients, a client feedback program is ideal.)

In a smaller firm, there is a significant opportunity to develop a client feedback program that would help a firm stand out.

This article lists the top five client service qualities that attorneys must possess as well as essential tips for developing a client feedback program.

top five client service qualities that attorneys must possess as well as essential tips for developing a client feedback program

Many graciously contributed their thoughts on the usage of web, social media, client feedback programs, electronic billing and client portals in relation to their external legal counsel.

Guidance on how to revitalise or organise client teams, client relationship management initiatives, client feedback programs and client forums which have true client reach, impact and connection.

As part of a Client Feedback Program I had recently implemented, I was with the Managing Partner (MP) of a large regional firm meeting the CEO of a client.

Law firm's need to ensure that their client feedback program is one that really works, and not come across to clients as lame or insincere.