Our team is dedicated to providing quality candidates to fulfill
all client requests in a timely manner.
Not exact matches
He ensures that all
client requests including the SLA's (service level agreements) are met
in a
timely manner.
Exterro empowers my
client's Corporate Legal users love the Exterro EDDM tools which have made them less dependent on IT and enables their attorney's to meet their litigation related
requests head on and
in a
timely manner.
I respond to
requests from colleagues and
clients in a
timely manner and am adept at prioritizing multiple ongoing projects.
Ensuring that all
client requests / orders are completed
in compliance with all company policies, and
in a
timely manner for top customer satisfaction
Managed to effectively satisfy
clients»
requests in a
timely manner, contributing to the decrease
in customer's complaints by 27 %
KEY QUALIFICATIONS • 8 years of hands - on experience
in handling queries and reservations effectively • Skilled at scheduling activities and conferences
in a
timely manner • Well organized and detail oriented, handles administrative
requests and tier one duties with professionalism • Effectively communicates with
clients and management to address issues • Computer savvy — Reservation Software and MS Office Applications
Acting Team Manager — Sales Helpdesk (11/2006 — 06/2007) • Manage Sales Support representatives responsible for providing support to internal and external
clients • Provide exceptional customer service resulting
in client satisfaction, loyalty, and referrals • Manage internal and external
client inbound service
requests in a
timely and effective
manner • Provide staff performance feedback and implement new operational strategies to enhance quality and productivity • Coach and develop employees» skills through weekly coaching and monitoring sessions • Ensure that sales support and customer service meet service level agreements and business objectives • Work with other departments to identify new technologies, enhance coordination efforts, and eliminate service issues
Professional Experience Petroliance LLC -LRB-[Insert City, State]-RRB- 7/1996 — Present Credit & Collections Specialist • Oversee all accounts receivables including claims management, charge - backs, customer inquiries, and charge - offs as needed • Act accountable for all credit collections as well as for decisions related to credit approval and suspension • Apply customer remittances to corresponding accounts, while identifying and resolving all posting problems with related cash applications, issuing credit / debit memos regularly, and processing daily cash deposits • Lead overall firm direction with regards to accounts receivable administration and cash flow management, providing relevant guidance, feedback, and direction to finance department staff, management members, and other interested parties • Reduce outstanding receivables and minimize risk associated with marginal customers, consistently exceeding established collections goals while working within all related legal, firm, and industry policies and procedures • Utilize interpersonal skills to maintain quality
client service, responding
in a
timely manner to all documentation
requests • Assist credit manager with daily duties as needed
Additional administrative tasks: maintain online
client calendar, enter
client payments
in online billing system, respond
in timely manner to emails and appointment
requests.