Sentences with phrase «client satisfaction surveys»

I have written before about the benefits of doing client satisfaction surveys, either formal or informal.

Led service plan to increase client satisfaction survey results by 3 %, 2011 to 2012.

Any search for «client satisfaction survey law» will yield numerous examples.

Another great way to keep tabs on your communication with pet owners is by sending out automated client satisfaction surveys.

Alternatively, feel free to come straight out and ask what they want, or use data collected from client satisfaction surveys to choose what stories your blog posts should tell.

Sending client satisfaction surveys is a great way to remind pet owners that you want to hear from them.

At the most basic level, we're talking here about garden variety client satisfaction surveys or client perception interviews.

We also conduct formal client satisfaction surveys on a regular basis and analyze the results to identify ways to improve.

How many client satisfaction surveys does the firm conduct each year?

Those may include changes in total fees, numbers of dentistry appointments or client satisfaction survey results.

Second, the observation is consistent with feedback we get from clients when we do client satisfaction surveys — clients want face time with their lawyers.

Finally, lawyers differ in their interpretation of the attributes, the importance they attach to a law firm's performance on an attribute (See my post of Aug. 28, 2005 on importance in client satisfaction surveys.)

The vast majority of the LOR respondents reported that their outside firms don't even bother with client satisfaction surveys, a result mirrored by the majority of law firm leaders who reported that they visit with few, if any, of their firm's key clients.

Eric Gregg is the CEO & Founder of Inavero, a leading provider of client satisfaction surveys for B2B firms.

Editor Gail Cohen discusses why law firms are not using client satisfaction surveys as often as they should and other highlights from the May issue of Canadian Lawyer.

Based on client satisfaction surveys conducted as clients completed counseling services during the last full fiscal year FY2014 / 2015:

Over the past several months, Jim Hassett, Dan Hull, Michelle Golden, Tom Kane, Tom Collins (via guest blogger Jim Remsen) and I (and if I have left out anyone involved in the dialogue, my profound apologies) have been having an on - going dialogue about client satisfaction surveys.

Keep your eyes and ears open for your most devoted clients, whether they praise your practice vocally or offer positive feedback within client satisfaction surveys.

Still unconvinced about introducing client satisfaction surveys at your veterinary clinic?

The star ratings on your firm's profile page are derived from client responses to the ClearlyRated NPS client satisfaction survey.

Rank: 9th UK (7.66) Blake Morgan celebrates the merger between Morgan Cole and Blake Lapthorn that created the firm in July 2014 by ranking as a top UK firm, according to the Legal Week Intelligence Client Satisfaction Survey.

The good news for law firms embracing such initiatives is that, according to Legal Week Intelligence's flagship Client Satisfaction Survey, they are exceeding client expectations in this department.

Whether it is a simple client satisfaction survey, client visits, or client service improvement initiatives, HTMLawyers can craft a project that fits your budget and goals.

While at Nixon Peabody, she introduced and executed formal business development plans for every practice in the firm and launched a client satisfaction initiative, which included an annual client satisfaction survey, relationship review meetings with key clients, and the creation of client service teams for high potential and growing clients.

This is also a good time to send your short client satisfaction survey with the key question being «would you recommend us to a friend?»

Lesson One: Conduct client satisfaction surveys (whether using an in - house program or an outside 3rd party) or you can be certain that the client will be riding that horse; and

Using client satisfaction surveys, ask exuberant pet owners if they'll leave a review or testimony on your website, social or some other website of choice.

The other survey was of in - house counsel members of the networking site Legal OnRamp who «reported that their outside firms don't even bother with client satisfaction surveys.»

Accurance has been named # 1 in a client satisfaction survey involving 700 self - published authors in North America for two years in a row.

You can help us provide for your needs and those of your pet by sharing your comments about your expectations regarding veterinary care in our client satisfaction survey.

Not all responses to your client satisfaction survey will be negative.

So, if you're ready to improve the way pet owners view your veterinary practice, try sending out some client satisfaction surveys!

When you write a client satisfaction survey, you have the freedom to ask whatever you want to know about how your practice is performing.

Client satisfaction surveys are an easy, non-invasive way of inviting pet owners to tell you about their experience at your practice, whether positive or negative.

Alpenglow VSEC pledges $ 1 to the Humane Society of Boulder Valley for every client satisfaction survey that we receive completely filled out.

References include the Bayer Veterinary Usage study, Client satisfaction surveys and other industry references.

There were two winners in this new category for 2014 — and they were the partners who received the most recommendations from general counsel in Legal Week Intelligence's 2014 Client Satisfaction Survey, which surveyed more than 1,400 general counsel and other buyers of legal services.

The marketing partner or committee should coordinate a client satisfaction survey to obtain feedback about the firm's attorneys and staff, and the timeliness, responsiveness and value of the work performed.

For example, firms are compensated on how they perform on the company's client satisfaction survey.

A client satisfaction survey is research.

This post is about customer experience, this time from the vantage point of a client satisfaction survey... specifically law firms client satisfaction surveys.

But, a client satisfaction survey is market research.

Client satisfaction surveys may be performed by the attorney, by firm management, or by an outside consultant.

Symonds argues that the biggest mistake that in - house legal teams make is not communicating with other parts of the business enough — demonstrating results empirically, be that through a newsletter or a client satisfaction survey.

Whichever method you utilize, your client satisfaction surveys should measure: overall satisfaction; the relative importance and level of satisfaction with particular satisfaction factors such as work quality, service delivery, responsiveness and value; reasons for firm selection; fees and billing; likelihood for referrals; and needs going forward.

Data from Legal Week Intelligence's 2005 Client Satisfaction Survey of more than 220 companies in the FTS 1000 ranks 11 categories of law firm attributes.

Our Client Satisfaction Survey found the following answers:

How about sending a handwritten note of appreciation to every client whose file you close, including an outline of your other practice areas and a client satisfaction survey?