On a broader scale, a registered
client service associate performs some or all of the following duties:
Not exact matches
There will not be any advance fee or other charges
associated with the credit restoration
services until after all
services as outlined in the
client agreement are
performed.
• Over five years» successful experience in
client service administration with distinguished strengths in
client account maintenance, problem resolution and implementing proactive procedures to ensure smooth working order • Excellent knowledge of
performing diverse administrative functions to aid both
clients and the office • Well versed in coordinating business events and activities • Effective skills in fostering long term relationships with
clients and business
associates
Sales
Associate / Desk Manager — Ann Taylor 2003 to 2005
Performed customer - centric full
service support, and maintained
client book that increased quarterly sales initiatives.
MACY»S CHRISTIANA MALL, Newark, DE Sep 2005 — Dec 2006 Sales
Associate •
Performed day to day sales transactions • Provided customer
service to the multicultural population • Communicated effectively with
clients
There are, however, several common primary duties nearly all
Client Service Associates can expect to
perform.
NY State Workers Compensation (Brooklyn, NY) 1998 — 2000 Claims Examiner •
Performed thorough and accurate interpretations and translations of Spanish - speaking claimants in the presence of attorneys, judges, and pro se parties to facilitate proper claims administration • Maintained accurate records of all oral and written translations and interpretations performed • Delivered solid customer service to clients of the administration board as well as associated attorneys, responding in a timely fashion to inquiries and c
Performed thorough and accurate interpretations and translations of Spanish - speaking claimants in the presence of attorneys, judges, and pro se parties to facilitate proper claims administration • Maintained accurate records of all oral and written translations and interpretations
performed • Delivered solid customer service to clients of the administration board as well as associated attorneys, responding in a timely fashion to inquiries and c
performed • Delivered solid customer
service to
clients of the administration board as well as
associated attorneys, responding in a timely fashion to inquiries and complaints
Professional Duties & Responsibilities Determined
client financial goals and created comprehensive investment portfolios Recommended funds, allocation percentages, and risk management products
Performed market and investment research, analysis, and asset allocation studies Authored market and portfolio commentaries and customer correspondence Generated product sales through cold calling, networking, and
client presentations Oversaw loan process, determined risks, and recommended course of action Trained and supervised junior
associates ensuring effective and efficient operations Experienced in legal compliance, research, and document creation Developed marketing and development plans as well as all collateral materials Resolved customer
service inquiries resulting in
client satisfaction and repeat business
Performed all duties in a positive, courteous, and timely manner
Customer
Service Supervisor Duties & Responsibilities Create training / development plans for staff and service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as a
Service Supervisor Duties & Responsibilities Create training / development plans for staff and
service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as a
service team members, providing on - going performance feedback Provide continuous assessment of
service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as a
service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the
client experience
Perform need - based
client assessment to provide effective solution Generate referrals and consistent repeat business through effective
service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as a
service Maintain a strong working knowledge of the product and respective marketplace Address
client queries and resolve customer issues in an expedited manner Act as a liaison between
clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as assigned
Blue Cross Blue Shield (Surfside Beach, SC) 06/1996 — 03/1999 Claims
Associate II - III •
Perform daily claims processing in a team based work environment • Maintain a high standard of efficiency in the processing of claims • Provide exceptional customer
service ensuring
client satisfaction • Serve as quality control coordinator and team trainer
Pier One Imports (City, ST) 03/2008 — 09/2009 Sales
Associate • Oversee the sale and in - store marketing of various home products ensuring profitable and professional operations • Provide exceptional customer
service resulting in repeat business,
client loyalty, and referrals • Responsible for cash register operation, Pier One credit cards, merchandise orders, and inventory management •
Perform building maintenance ensuring a clean and appealing environment for customers • Manage communication with customers and partners stores for product tracking purposes
Medical Affairs Liaison — Duties & Responsibilities Provide guidance and leadership with respect to the diagnosis and resolution of various issues in response to incidents reported by customers, working efficiently and effectively to implement related solutions and maintain high - quality customer
service Administer all quality control functions while interacting professionally with outside contacts, including firm public relations professionals, representatives,
client associates and other parties, providing relevant information, materials and support as needed Identify and deconstruct issues utilizing honed problem resolution techniques, collaborating with other professionals to address uncovered issues and shortfalls while acting as internal clinical and product - related expert Manage and oversee the development and implementation of critical systems and processes while coordinating support and customer
service functions, working effectively to utilize all available resources and maintaining all relevant information Review proposed modifications to
client operating environments, implementing fixes and resolutions to minimize
service disruptions on an on - going basis, clearing duplicated and out - dated entries, and
performing general account management functions Participate in the administration of various organizations, clinics, associations and other groups, assessing operational strategies regularly Assist in the performance of related analyses and needs - based assessments of product gaps,
service requirements and operations - related areas to develop and implement required projects while determining the feasibility and functionality of proposed solutions Collaborate with sales and marketing professionals to drive revenue growth, improve firm visibility, expand product markets and integrate valuable customer feedback into future research and development Utilize talent among team members with effective communication and the promotion of a performance - based work environment Communicate all issues and user feedback to members of departments teams and vendor representatives as needed Create and maintain issue - tracking and resolution databases while auditing all entries for accuracy and completeness Develop and maintain a strong working knowledge of all relevant products,
services, industry trends, tools and related information Lead through example with consistent work ethic, attitude, professionalism, and commitment to firm success